Program Lead

Merakey; Philadelphia (Philadelphia County); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Retirement plan options

DailyPay – access your pay when you need it

Tuition reimbursement and educational partnerships

Employee discounts on entertainment and lifestyle

Job summary

Merakey seeks a Program Lead in Philadelphia, PA to oversee program operations and ensure high-quality service delivery to clients. This role involves managing staff, coordinating activities, and guaranteeing the safety of clients and staff.

The ideal candidate will possess strong communication and decision-making skills and be comfortable in a fast-paced environment. The position offers comprehensive benefits including medical, dental, retirement plans, and tuition reimbursement.

Qualifications

• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Manage day-to-day operations of specific programs.
• Coordinate program activities ensuring high-quality services.
• Provide guidance and support to staff and oversee their performance.
• Respond to emergencies and ensure client and staff safety.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Task prioritization

Decision making

Job description

Program Lead – Philadelphia, PA 19154

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Program Lead to join our team in Philadelphia, PA 19154.

The Program Lead plays a critical role in the day-to‑day management and oversight of specific programs or services within their identified division. Reporting to the Program Manager, this position is responsible for coordinating program activities and ensuring the delivery of high‑quality services to program participants. This role may manage a caseload of their own.

Must Possess

• Excellent interpersonal, communication, and conflict resolution skills
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast‑paced environment
• Ability to make quick decisions and remain calm under pressure
• Ability to work independently and collaboratively as part of a team

Staff Management

• Provide guidance, support, and direction to staff members
• Assign duties and responsibilities to staff based on program needs and individuals' strengths
• Conduct regular check‑ins and provide feedback to staff regarding performance and areas for improvement

Client Care and Safety

• Ensure the safety and security of clients and staff by enforcing program policies and procedures
• Monitor client behavior and intervene as necessary to de‑escalate conflicts or address concerns
• Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed

Specific Job Functions

• Acts as Lead staff and point person when on shift
• Prepares and manages house schedules in coordination with the Program Manager
• Direct Care responsibilities to include but not limited to ADL's, food preparation/feeding, maintaining required supervision requirements
• Medication management and administration
• Incident Management in coordination with Program Manager and QCO
• Manages all household needs to include but not limited to menu development, grocery shopping, housekeeping
• Ensure ongoing upkeep and maintenance of assigned home
  • Ensures overall cleanliness ongoing
  • Daily maintenance needs (lightbulbs, filter cleanings, etc.)
  • Identifies needed repairs and submits maintenance requests

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support
• Retirement plan – both pre‑tax and Roth (after‑tax) options available for employee contributions
• DailyPay – access your pay when you need it
• On the Goga well‑being platform, featuring self‑care tools and resources
• Access Care.com for backup childcare, elder care, and household services
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP)
• Tuition reimbursement and educational partnerships
• Employee discounts and savings programs on entertainment, travel, and lifestyle
• Access to Pryor Online Learning for free online personal development classes

Pay rate: $19/hr (Earn up to $21/hour with Enhanced Pay).

Equal Opportunity Employer

Merakey is proud to be an Equal Opportunity Employer. We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. We encourage applicants from underrepresented backgrounds to apply.

Learn more about our full benefits package: https://www.merakey.org/careers/benefits

Watch a video about Merakey: https://www.merakey.org/video