Program Lead

Merakey; Newtown Square (Delaware County); On-site; USD 17,908 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan options

DailyPay

Well-being platform

Backup care via Care.com

Employee assistance program

Tuition reimbursement

Learning opportunities

Employee discounts

Online learning

Job summary

Merakey seeks a Program Lead to oversee day-to-day management of specific programs within its Division in Newton Square, PA. The role involves coordinating program activities and ensuring the delivery of high‑quality services to participants, with potential caseload responsibilities.

You will lead staff, schedule housing duties with the Program Manager, and supervise care tasks, medications, and incident responses while ensuring home upkeep and safety across shifts.

Qualifications

• Must be 18 years old.
• High School diploma/G.E.D. or 4-5 years in a residential human services setting.
• 1-3 years of relevant experience.
• Willingness to obtain NADSP certification within the first year if required.

Responsibilities

• Lead staff and act as a point person on shifts.
• Prepare and manage house schedules with Program Manager.
• Provide direct care including ADLs, meals, and supervision.
• Manage medications and related administration.
• Handle incidents with Program Manager and QCO.
• Oversee house operations: meals, groceries, housekeeping, repairs.

Skills

Interpersonal skills

Prioritization

Decision making under pressure

Teamwork independence

Education

High School diploma or GED / 4-5 years residential human services experience

Job description

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do.

We are seeking a Program Lead to join our team in Newton Square, PA!

The Program Lead plays a critical role in the day‑to‑day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this position is responsible for coordinating program activities and ensuring the delivery of high‑quality services to program participants. This role may manage a caseload of their own.

Must possess:

• Excellent interpersonal, communication, and conflict resolution skills
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast‑paced environment
• Ability to make quick decisions and remain calm under pressure
• Ability to work independently and collaboratively as part of a team

Staff Management

• Provide guidance, support, and direction to staff members
• Assign duties and responsibilities to staff based on program needs and individuals’ strengths
• Conduct regular check‑ins and provide feedback to staff regarding performance and areas for improvement

Client Care and Safety

• Ensure the safety and security of clients and staff by enforcing program policies and procedures
• Monitor client behavior and intervene as necessary to de‑escalate conflicts or address concerns
• Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed

Specific Job Functions

• Acts as Lead staff and point person when on shift
• Prepares and manages house schedules in coordination with the Program Manager
• Direct care responsibilities to include but not limited to ADL's, food preparation/feeding, maintaining required supervision requirements
• Medication management and administration
• Incident management in coordination with Program Manager and QCO
• Manages all household needs to include but not limited to menu development, grocery shopping, housekeeping
• Ensure ongoing upkeep and maintenance of assigned home
  • Ensures overall cleanliness ongoing
  • Daily maintenance needs (lightbulbs, filter cleanings, etc.)
  • Identifies needed repairs and submits maintenance requests

Earn up to $21.00/hour with the selection of the Enhanced Pay option.

Schedule: Monday‑Wednesday 2pm-10pm, Thursday 10am-4pm, Sunday 10am-10pm

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan – both pre‑tax and Roth (after‑tax) options available for employee contributions.
• DailyPay – access your pay when you need it!
• On the Goga well‑being platform, featuring self‑care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non‑profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero‑tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Qualifications

• Must be 18 years old.
• Must have a verifiable High School diploma/G.E.D. OR 4-5 years' experience working in a human services residential setting
• 1-3 total years of experience required
• Willingness to obtain NADSP Certification obtained within first year of hire, if required