Program Improvement Specialist

Texas Health and Human Services; San Antonio (TX); Hybrid; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Career advancement opportunities

Telework eligible

Job summary

Texas Health and Human Services is seeking a Program Improvement Specialist IV to lead quality improvement efforts within the Child Care Regulation district. The role focuses on analyzing trends, developing improvement plans, and reporting on program effectiveness to support the agency’s mission.

The position requires a bachelor's degree and strong analytical, communication, and data skills, with opportunities for telework and travel up to 20%.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Knowledge of human services and policy delivery process.
• Ability to analyze and interpret information for program policies.
• Strong reporting and data analysis skills.
• Willingness to learn SQL, MS Access, and related database tools.

Responsibilities

• Program Improvement: Recommend program improvements through case reading and trend analysis (25%).
• Program Effectiveness: Lead projects to improve licensing program and staff effectiveness (25%).
• District Reports: Prepare reports summarizing analyses and justify changes; develop action plans (30%).
• Professional Development: Maintain knowledge through continuing education and train staff (10%).
• Other Duties as Assigned: Perform additional tasks with professionalism (10%).

Skills

Verbal communication

Written communication

Analytical thinking

Relationship building

Regulatory knowledge

Policy interpretation

Ability to learn SQL

Education

Bachelor’s degree

Tools

SQL

MS Access

Job description

Date: Sep 8, 2026

Location: SAN ANTONIO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Program Improvement Specialist

Job Title: CCL Prog Spec IV

Agency: Health & Human Services Comm

Department: Region 8 CCL DC Field Ops

Posting Number: 21050

Closing Date: 09/22/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Range: $5,403.01 - $6,779.25

Pay Frequency: Monthly

Salary Group: TEXAS-B-20

Shift: Day

Additional Shift: Days (First)

Telework: Eligible for Telework

Travel: Up to 20%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: SAN ANTONIO

Job Location Address: 3635 SE MILITARY DR

Other Locations: San Antonio; El Paso; Midland

MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Brief Job Description

The position is responsible for quality improvement activities in the district. The position consults with CCR staff and establishes methods using automated systems to track, analyze, and improve Child Care Regulation staff’s compliance with program standards and effectiveness in carrying out the mission of the agency. The position also establishes methods to review and evaluate improvements in childcare operations. Work involves preparing comprehensive reports that contain issue analysis, impact assessments, and detailed recommendations for improvements. The position analyzes and identifies trends through case reading, quality assurance activities, and analysis of operations, including workload distributions and productivity reports, in order to identify potential program improvements. The position interacts routinely with other CCR staff, other agency staff, childcare providers, community groups, and staff of other state and local agencies.

Essential Job Functions (EJFs)

• Program Improvement: Recommends and identifies program improvements through the use of case reading, quality assurance reports, and the analysis of trends.(25%)
• Program Effectiveness: Institutes projects and initiatives to improve the licensing program and staff's effectiveness in regulating child care operations. (25%)
• District Reports: Prepares reports to summarize analysis and justify changes in programs, policies, and business functions. Also develops action plans to implement any necessary changes. (30%)
• Professional Development: Through continuing education, employee maintains current knowledge of child development, regulatory practices, health and safety, applicable law and rule, and related fields to support the mission of CCR. In addition, employee provides trainings to agency staff on these same topics. (10%)
• Other Duties as Assigned: Employees are sometimes assigned tasks that are not specifically related to the employee's essential job functions; however, they are equally important and must be accomplished with the same professionalism as regular work. (10%)

Knowledge, Skills And Abilities (KSAs)

• Knowledge of agency programs, policies and service delivery process.
• Knowledge of generally accepted principles and practices of a human services organization.
• Skill in effective verbal and written communication.
• Skill in establishing and maintaining effective working relationships.
• Ability to analyze and evaluate information in relation to child-care regulation program policies and procedure.
• Ability to interpret policies and procedures.
• Ability to prepare comprehensive, accurate reports.
• Ability to evaluate new service delivery procedures or policies and identify areas of improvement.
• Ability to operate a personal computer and use various software packages.
• Ability to learn how to effectively use SQL, MS Access, and related database software/functions.

Registrations, Licensure Requirements Or Certifications

Valid Driver's License

Initial Screening Criteria

Bachelor’s degree from an accredited college or university

Additional Information

This position can be located in San Antonio, Midland, or El Paso TX.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market

San Antonio