Program Improvement Specialist

FALL CREEK FARM & NURSERY; San Antonio (TX); Hybrid; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) in San Antonio, TX, seeks a Program Improvement Specialist (CCL Prog Spec IV) to support quality improvement and regulatory program operations. The role focuses on trend analysis, reporting, and cross‑agency collaboration to enhance childcare regulation and program effectiveness.

This full-time position offers the opportunity to work with CCR staff, providers, and state partners.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Ability to analyze information related to child-care regulation program policies.

Responsibilities

• Program Improvement: Recommends and identifies program improvements through analysis of trends and QA reports.
• Program Effectiveness: Institutes projects to improve licensing program and staff effectiveness.
• District Reports: Prepares reports to summarize analysis and justify changes; develops action plans.
• Professional Development: Maintains current knowledge through continuing education and provides trainings.
• Other Duties as Assigned: Performs tasks as needed with professionalism.

Skills

Knowledge of agency programs

Human services principles

Verbal and written communication

Relationship building

Data analysis

Policy interpretation

Report preparation

SQL

MS Access

Education

Bachelor's degree

Tools

SQL

MS Access

Job description

Posting ID21050-Posted -Health & Human Services Comm-Region 8 CCL DC Field Ops-Community and Social Services-Eligible for Telework- Other Locations (3) - Additional Shifts available (1) -c. $5000 - $6999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title:Program Improvement Specialist
Job Title:CCL Prog Spec IV
Agency:Health & Human Services Comm
Department:Region 8 CCL DC Field Ops
Posting Number:21050
Closing Date:09/22/2026
Posting Audience:Internal and External
Occupational Category:Community and Social Services
Salary Range:$5,403.01-$6,779.25
Pay Frequency:Monthly
Salary Group:TEXAS-B-20
Shift:Day
Additional Shift:Days (First)
Telework:Eligible for Telework
Travel:Up to 20%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:SAN ANTONIO
Job Location Address:3635 SE MILITARY DR
Other Locations:San Antonio; El Paso; Midland
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Brief Job Description

The position is responsible for quality improvement activities in the district. The position consults with CCR staff and establishes methods using automated systems to track, analyze, and improve Child Care Regulation staff’s compliance with program standards and effectiveness in carrying out the mission of the agency. The position also establishes methods to review and evaluate improvements in childcare operations. Work involves preparing comprehensive reports that contain issue analysis, impact assessments, and detailed recommendations for improvements. The position analyzes and identifies trends through case reading, quality assurance activities, and analysis of operations, including workload distributions and productivity reports, in order to identify potential program improvements. The position interacts routinely with other CCR staff, other agency staff, childcare providers, community groups, and staff of other state and local agencies.

Essential Job Functions (EJFs)

Program Improvement: Recommends and identifies program improvements through the use of case reading, quality assurance reports, and the analysis of trends.(25%)

Program Effectiveness: Institutes projects and initiatives to improve the licensing program and staff's effectiveness in regulating child care operations. (25%)

District Reports: Prepares reports to summarize analysis and justify changes in programs, policies, and business functions. Also develops action plans to implement any necessary changes. (30%)

Professional Development: Through continuing education, employee maintains current knowledge of child development, regulatory practices, health and safety, applicable law and rule, and related fields to support the mission of CCR. In addition, employee provides trainings to agency staff on these same topics. (10%)

Other Duties as Assigned: Employees are sometimes assigned tasks that are not specifically related to the employee's essential job functions; however, they are equally important and must be accomplished with the same professionalism as regular work. (10%)

Knowledge, Skills and Abilities (KSAs)

• Knowledge of agency programs, policies and service delivery process.
• Knowledge of generally accepted principles and practices of a human services organization.
• Skill in effective verbal and written communication.
• Skill in establishing and maintaining effective working relationships.
• Ability to analyze and evaluate information in relation to child-care regulation program policies and procedure.
• Ability to interpret policies and procedures.
• Ability to prepare comprehensive, accurate reports.
• Ability to evaluate new service delivery procedures or policies and identify areas of improvement.
• Ability to operate a personal computer and use various software packages.
• Ability to learn how to effectively use SQL, MS Access, and related database software/functions.

Registrations, Licensure Requirements or Certifications

Valid Driver's License

Initial Screening Criteria

Bachelor’s degree from an accredited college or university

Additional Information

This position can be located in San Antonio, Midland, or El Paso TX.

Active Duty, Military, Reservists, Guardsmen, and Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions .

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.