Program Growth & Implementation Manager

Resource Center for Independent Living; City of Utica (NY); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

401K with up to 10% employer investment

Heavily subsidized Health Insurance

Flexible Spending Accounts - Medical and Dependent Care

Vacation and Sick leave policies

Employee Assistance Program

Free covered parking

Job summary

Resource Center for Independent Living is seeking a Program Growth and Implementation Manager for their Utica, NY location. This role focuses on driving growth through new program development, managing implementation, and expanding existing services to ensure success and profitability.

The candidate will lead targeted initiatives, analyze market trends, and engage with the community while ensuring compliance with all regulatory and funding requirements.

Competitive salary between $58,000 and $72,000 annually, with generous benefits including health insurance and PTO.

Qualifications

• Understanding of program implementation in a service-based environment.
• Ability to execute effectively in a fast-paced environment.
• Experience with financial tracking and operational processes.

Responsibilities

• Drive support for Agency growth through new program development.
• Manage implementation of new programs from planning through launch.
• Analyze market trends and provide strategic growth decisions.

Skills

Project management

Analytical thinking

Communication

Attention to detail

Financial tracking

Education

Bachelor's Degree in Business, Public Administration, or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Growth and Implementation Manager

Management Utica, NY, US

13 days ago Requisition ID: 2319

Salary Range: $58,000.00 To $72,000.00 Annually

$58,000 - $72,000 annually

Purpose

Responsible for driving and supporting Agency growth through new program development, implementation management, and expansion of existing programs, ensuring initiatives are executed effectively and contribute to measurable increases in program volume, revenue, and overall profitability.

Job Duties

• Actively contribute to the identification, development, and advancement of new program opportunities and revenue streams.
• Coordinate and manage the implementation of new programs from planning through launch and early‑stage operations, with responsibility for supporting successful program adoption and revenue generation.
• Lead and execute targeted growth initiatives to expand revenue and maximize the value of RCIL’s existing programs, including developing and executing outreach strategies, strengthening referral relationships, and increasing program utilization and enrollment.
• Develop and maintain project plans, timelines, and implementation schedules for new initiatives.
• Execute growth initiatives under the direction of the Director of Growth and New Programs, with accountability for implementation, performance tracking, and contribution to revenue expansion.
• Track and report on performance of new programs, including revenue generation, expenses, operational metrics, and progress toward growth and expansion goals.
• Gather and analyze operational, financial, and market data to inform program design, implementation planning, and performance monitoring.
• Identify and escalate risks, operational challenges, and barriers to successful implementation.
• Collaborate with finance, operations, HR, and program teams to ensure seamless program rollout.
• Ensures new programs and ongoing operations comply with all regulatory, contractual, and funding requirements.
• Assist in preparing reports and updates for leadership on growth initiatives and program performance.
• Monitor market trends and provide input on new opportunities and enhancements to existing programs.
• Participate in outreach, stakeholder engagement, and relationship‑building activities that support program growth, visibility, and referral development.
• Analyze market trends, regulatory changes, and competitive dynamics to inform strategic growth decisions.
• Perform market research, preliminary ROI assessments, and competitive analyses to inform new program development and support leadership in evaluating growth opportunities.
• Participate in community engagement, industry events, and stakeholder outreach to advance the Agency’s strategic position.
• Must be flexible when needed to accommodate meetings/events outside regular business hours.

Education

• Bachelor’s Degree in Business, Public Administration, or related field required.

Knowledge, Skills & Abilities

• Understanding of program implementation, financial tracking, and operational processes in a service‑based environment.
• Project management, organization, attention to detail, analytical thinking, communication, and ability to execute in a fast‑paced environment.
• PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.
• Ability to work a 4‑day schedule after 6 months on the job. Multiple work schedules available.
• Wellness program with the ability to earn an additional 3 PTO days a year.
• 401K with up to 10% employer investment.
• Heavily subsidized Health Insurance with co‑pays.
• Vision and Dental insurance.
• Flexible Spending Accounts‑Medical and Dependent Care.
• Monthly contribution towards dependent care. (to offset childcare costs)
• Company paid Life Insurance and Identity theft protection. (LifeLock)
• Employee Assistance Program.
• Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
• Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
• Free covered parking.
• Additional benefits available.

Travel Required: Yes

Location: Utica, NY

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.