Program Excellence Coordinator

I Am Boundless; Independence Township (OH); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) Matching after six months

Paid time off (5 weeks)

Medical insurance

Dental, Vision, Wellness options

FSA and DCA

Job summary

I Am Boundless, a nonprofit serving individuals with intellectual and developmental disabilities in Ohio, seeks a Program Excellence Coordinator to enhance the quality of behavioral health and residential services. You will provide direct support, oversight, and training across programs, collaborating with clinical staff and leadership.

The role requires a bachelor’s degree in a human services field and 2+ years in IDD or behavioral health, with strong regulatory knowledge and a drive for

Qualifications

• Strong communication, organizational, and time management skills.
• Ability to train staff on rights, trauma-informed care, and regulatory standards.
• Experience with compliance and quality initiatives preferred.

Responsibilities

• Provide direct support, oversight, and training to enhance service quality.
• Collaborate with program, clinical, and leadership teams across locations.
• Promote best practices, implement quality improvement initiatives, and ensure regulatory compliance.

Skills

Communication

Organizational skills

Training others

Quality improvement

Independent worker

Education

Bachelor’s degree in psychology, social work, education, or human services

Job description

Want to make an impact? I Am Boundless is hiring for a Program Excellence Coordinator! Boundless is a non-profit organization specializing in assisting individuals with I/DD and has been serving Ohio for over 40 years. At I Am Boundless, we’re on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community.

Benefits – Why Join Boundless?

• 401(k) Retirement Plan with 5% Employee Matching after Six Months of Employment – Immediately 100% Vested
• Annual Increases

Paid Time Off

• 5 Weeks of Paid Time Off
• 8 Paid Holidays
• Medical Insurance
• Flexible Benefit Options Including Dental, Vision and Wellness Support
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Life Insurance & Supplemental Life Insurance
• Disability Insurance

Professional Support

• Tuition Discount Opportunities with Schools like Capella University & Franklin University
• A Qualified Employer for the Federal Public Service Loan Forgiveness (PSLF)
• Employee Assistance Program (EAP) - Counseling, Therapy, Finance, Legal
• Discount Programs (Ex: Pet Insurance, Movie Tickets, Theme Parks, Costco Membership, etc.)
• Wellbeing Resources (Up to $50 off Health Insurance Premium Monthly)

What You’ll Do:

As a Program Excellence Coordinator, you’ll play a meaningful role in providing direct support, oversight, guidance, and training to enhance the quality and effectiveness of behavioral health and residential treatment services. This position will collaborate closely with program and clinical staff, quality and compliance departments, leadership, and external stakeholders to promote best practices, implement quality improvement initiatives, and ensure adherence to accreditation, regulatory, and organizational standards and guidelines. This position will be remote but will often be on-site at various program locations across Ohio to conduct program observations, evaluations, trainings, and other activities across behavioral health and residential treatment programs. Assigned programs may be throughout Ohio and consist of outpatient, center/facility based, and residential treatment environments. Duties are performed in an environment where the employee may be exposed to unpredictable behavior, including but not limited to, physical aggression from individuals supported.

Minimum Qualifications:

• Bachelor’s degree in psychology, social work, education, or other human services related field.
• Two or more years of experience in intellectual/developmental disabilities or behavioral health services, preferably working with individuals with co-occurring IDD/behavioral health conditions.
• Strong knowledge of ICFIID standards and regulations.
• Two or more years of experience with compliance and quality initiatives preferred.
• Working knowledge of local, state, and federal regulations for services for behavioral health, developmental disability, and autism services.
• Passion for developing and implementing process improvement.
• Ability to teach and train others on the rights of individuals supported, trauma informed care, and regulatory/licensing/certification standards and requirements.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for improving the lives of others.
• Must have reliable transportation. Valid Ohio Driver’s License with Ohio Bureau of Motor Vehicles; proof of car insurance; insurable driving record (five points or fewer).

All candidates selected to undergo the pre-employment process will be required to complete a background check, drug screen, and health screen, as applicable for the role.

We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.