Program & Events Administrator

Missouri Botanical Garden; Chesterfield (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

The Missouri Botanical Garden’s Butterfly House in Chesterfield seeks a Full-time Program Assistant to provide administrative support for business operations, serve as the registrar for visitor services, education, and events, and act as the Tessitura CRM administrator.

Key duties include scheduling events, handling ticketing inquiries, updating the website, coordinating volunteers, and processing PO and invoices, while maintaining a respectful, team-oriented environment.

Qualifications

• Two years office support or related experience.
• Experience with Tessitura or other CRM a plus.
• Bookkeeping/accounting system experience preferred.
• Ability to manage multiple projects and deadlines.
• Effective communication with the public in a friendly manner.
• Experience in a cultural institution preferred.
• Experience with databases and record keeping.

Responsibilities

• Act as Tessitura administrator to schedule events, classes, program bookings, and internal meetings for the Butterfly House Team.
• Respond to visitor requests by phone or email for ticketing, education classes, events, and programs.
• Provide information about offerings, pricing and availability.
• Handle public inquiries and direct callers to appropriate department extensions.
• Coordinate communications with program participants through confirmations and pre-visit materials.
• Assist in recruiting volunteers and interns via online postings.
• Support volunteer management using Garden software updates.
• Inform staff of program changes via bulletin boards and eNewsletters.
• Process purchase orders, check requests and invoices.
• Update Butterfly House website to reflect current information.
• Attend meetings and record/distribute notes.
• Support daily tasks such as admissions, group check-ins, and event assistance.
• Follow policies, promote teamwork, safety and park culture.
• Perform other duties as assigned.

Skills

CRM administration

Event scheduling

Guest services

Office software

Communication

Teamwork

Attention to detail

Education

High School diploma

Bachelor's degree preferred

Tools

Tessitura CRM

Excel

Typeform

Prospect2

Donate2

Guide by Cell

Job description

The Missouri Botanical Garden’s Butterfly House in Chesterfield seeks a Full-time Program Assistant to provide administrative support for business operations, serve as the registrar for visitor services, education, and events, and act as the Tessitura CRM administrator.

Key duties include scheduling events, handling ticketing inquiries, updating the website, coordinating volunteers, and processing PO and invoices, while maintaining a respectful, team-oriented environment.