Program Engagement Lead (Volunteer)

Mentor A Promise; New York (NY); On-site; Full time

Job description

Mentor A Promise is a New York City–based nonprofit serving children and youth (ages 5–18) experiencing housing instability, grounded in the belief that every child is a Promise—full of potential, dignity, and possibility. We deliver consistent, high-quality programming across mentorship, literacy, social-emotional learning, and creative expression in shelters, schools, and community spaces, creating structured environments where students can grow, be seen, and build lasting skills. Through signature experiences like The Imagination Studio, The Kitchen Table, The Sound Lab, and The Story Space, we nurture academic development, emotional well-being, and creative voice, all within a trauma-informed, culturally responsive, and accessibility-centered framework. Our work prioritizes dignity-protective storytelling, consent-driven engagement, and deep community partnership, ensuring that how we serve is as intentional as whom we serve. We are not only addressing immediate needs - we are building pathways to confidence, belonging, and long-term opportunity, so every child has the support and foundation to carry their promise forward.

Program Engagement Lead (Volunteer)

Programs | Engagement, Feedback & Continuous Improvement

Organization Mentor A Promise (MAP)

Location Remote with NYC-based collaboration as needed

Type Volunteer

Works Closely With Director of Programs, Program Manager, Parent Engagement Specialist

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit serving children and youth ages 5–18 experiencing housing instability through mentorship, literacy, education, social-emotional learning (SEL), and creative expression. MAP prioritizes feedback, reflection, and continuous improvement to ensure programs are responsive, effective, and grounded in dignity.

Listening to mentors, volunteers, parents, and students is essential to building programs that work—and to sustaining trust across the community.

About Program Engagement & Continuous Improvement

Program Engagement & Continuous Improvement focuses on understanding participant experience and translating feedback into meaningful action. This function designs engagement tools, analyzes insights, and supports program leaders in making data-informed improvements that strengthen program quality and relationships.

Role Overview

We are seeking a Program Engagement Lead to design and manage engagement surveys, analyze feedback, and support continuous improvement across MAP programs. This role ensures that volunteer, mentor, and parent voices are captured thoughtfully and used responsibly to inform program decisions.

The Program Engagement Lead works closely with the Director of Programs, Program Manager, and Parent Engagement Specialist to align feedback tools, share insights, and develop improvement initiatives.

Key Responsibilities

• Design and manage anonymous volunteer and mentor engagement surveys
• Analyze feedback to assess satisfaction, engagement, and overall program experience
• Identify trends, strengths, and areas for improvement across programs
• Develop data-informed recommendations and improvement initiatives
• Present insights, findings, and proposals to the Director and Program Manager
• Create and maintain a parent engagement survey in collaboration with the Parent Engagement Specialist
• Support ethical, non-punitive use of feedback and data
• Maintain organized records and documentation of findings
• Maintain timely, professional responsiveness via email and chat in Google Workspace

Qualifications

• Strong analytical and critical thinking skills
• Ability to synthesize qualitative and quantitative feedback
• Clear written and verbal communication skills
• Comfort presenting insights and recommendations to leadership
• Strong organizational skills and attention to detail
• Alignment with MAP’s mission and dignity-centered values

Preferred Skills

• Experience with surveys, feedback tools, or program evaluation
• Familiarity with youth-serving or nonprofit environments
• Experience using spreadsheets or basic data analysis tools
• Comfort collaborating across program, engagement, and leadership teams
• Experience supporting continuous improvement or quality assurance efforts

Commitment

• Volunteer role
• Approximately 5–10 hours per week
• Minimum 6-month commitment preferred
• Fully remote with optional NYC-based collaboration

What You’ll Gain

• Hands-on experience in program evaluation and engagement strategy
• Collaboration with program leadership and family engagement teams
• Professional references and letters of recommendation
• Insight into how feedback drives program improvement
• A meaningful role amplifying community voice and strengthening programs

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.