Program Director, Timeshare Domain (PPM CoE)

Cognizant; Orlando (FL); Hybrid; USD 125,000 - 175,000; Full time

Job summary

Cognizant is seeking a Program Director in the Timeshare Domain to oversee large-scale program management activities. This role involves driving customer satisfaction, managing delivery objectives, and leading strategic initiatives while demonstrating expertise in hospitality and digital transformation.

Qualifications

• 15+ years in strategy, operations, and digital transformations.
• 10+ years in senior leadership roles.
• Extensive experience in hospitality domain.

Responsibilities

• Manage delivery objectives and customer satisfaction.
• Drive delivery for the portfolio and conduct quarterly reviews.
• Define thought leadership & drive innovation in the domain.

Skills

Stakeholder management

Program management

Customer relation management

Effective executive communication

Interpersonal skills

Education

Bachelor’s degree

MBA or Master's degree

Job description

Program Director, Timeshare Domain (PPM CoE)

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Program Director, Timeshare Domain (PPM CoE)

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Title: Director, Project and Program Management Center of Excellence

(Timeshare Domain)

Designation: Director level

(Hybrid – Orlando, FL)

Overview

Join Cognizant as an inspiring leader within the Program & Project Management community. This key role is responsible and accountable for Program Management activities associated with large-scale, complex, multi-service (Application Development and Maintenance, Infrastructure, Business Process, and Digital) programs. Successful candidates will not only manage delivery objectives but will also have responsibility for customer satisfaction and the client relationships required for successful program delivery.

Role

• Drive delivery for the portfolio working closely with all SL’s
• Track and report delivery metrics to customer and internally
• Build strong pool of SME and Architect for the portfolio
• Align the delivery priorities of the portfolio customer VP with Cognizant delivery
• Conduct QBR / MBR with Customer CIO, SVP and direct reports to present the delivery updates
• Work closely with T&L and HGV Business teams on strategic initiatives and support delivery teams in seamless delivering
• Drive innovation for the domain and help improve the business metrics for the customer
• Drive the engineering excellence with automation and AgenticAI / GenAI to improve the productivity and deliver savings to customer/internal
• Design and develop a suite of repeatable and scalable offerings that address critical client business outcomes
• Manage the P&L for the portfolio and ensure the operational metrics are managed within the targets
• Define thought leadership & portfolio strategy, publish, work with the market team to support delivery led growth
  
  

Required Qualifications

• 15+ years in strategy, operations, process consulting, stakeholder management, project/ program delivery within legacy modernization or digital transformations
• 10+ years of experience in senior leadership roles
• Possess extensive experience in portfolio management and portfolio & project management (PPM);
• Domain expertise in the hospitality domain
• Define thought leadership & portfolio strategy, publish, work with the market team to support delivery led growth
• Deep knowledge of Timeshare Domain is required
• Experience handling large scale business and digital transformation programs
• Effective executive communication skills to clearly articulate vision and lead effective teams across the enterprise; productively challenge counterparts, bringing valuable insights
• Outstanding interpersonal abilities, skilled in managing relationships with customer leadership and effectively aligning stakeholders to strategic plans and mediating conflict.
  
  

Required Education: Bachelor’s degree required; MBA or Masters degree strongly preferred

Work Authorization: Must be legally authorized to work in the US without the need for employer sponsorship, now or at any time in the future.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting and Business Consulting and Services

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