Program Director - Stand Alone Shelter

African American Planning Commission Inc.; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Program Director to lead operations at a shelter in New York City. This role requires a strong commitment to serving the homeless community, ensuring compliance with regulations, and fostering a safe environment for residents. The ideal candidate will have a Master's or Bachelor's degree in a relevant field, along with significant managerial experience. This position offers a chance to make a meaningful impact in the lives of those in need while working alongside a passionate team dedicated to reducing homelessness. Join this innovative organization and help shape the future of social services.

Benefits

Health and Welfare Benefits

Commuter Benefits

Employee Assistance Program

Paid Holidays

Annual Paid Time Off (23 days)

Life Insurance

Long Term Disability

Retirement Benefits Plan (403B)

Student Debt Forgiveness Program

Qualifications

• Master’s or Bachelor’s degree with relevant experience in shelter administration.
• 3-5 years of managerial experience in social services or related fields.

Responsibilities

• Oversee shelter operations and ensure compliance with program goals.
• Collaborate with staff and community leaders to enhance program outcomes.

Skills

Management Experience

Communication Skills

Leadership Skills

Microsoft Office Suite

Compliance Knowledge

Cultural Competence

Education

Master’s Degree in relevant field

Bachelor's Degree in relevant field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

Job Description

STAND ALONE SHELTER EXPERIENCE REQUIRED.

Principal Duties and Responsibilities:

Under the general supervision of the Chief Operating Officer, Program Directors are expected to perform the following principal duties and responsibilities:

• Exercise overall responsibility for the safe operation and effective results of all program operations at the facility.
• Provides continuance oversight of all facility sand program activities.
• Ensure shelter maintains its contractual compliance regarding program goals and objectives.
• Meet all performance expectations established for the shelter by AAPCI and Department of Homeless Services and other governing entities.
• Maintain a healthy and safe environment for residents and staff while ensuring that residents move towards attainment of independent living, or an appropriate living status beyond AAPCI shelter.
• Operate the facility and programs within the approved limits established by the annual budget
• Serve as the primary program liaison to DHS.
• Collaboratively work with the Director of Operations, Senior Program Leaders and Executive Management to deliver program outcomes.
• Work collaboratively with building management to maintain facility conditions, including ongoing monitoring of unit repairs and other requirements issued by DOHMH, DOB, FDNY, HPD, DHS, etc.
• Work alongside the Human Resources Department in 1) Adhering to the HR Policies and Procedures established in the Employee Handbook 2) The selection process in filling vacant positions and 3) Receive guidance in handling employee’s performance problems.
• Work alongside the Quality Assurance and Compliance Department in 1) Assuring the shelter remains in compliance with City and State regulations 2) The maintenance of the facility is at a level of excellence that will surpass the requirements of all inspections and 3) Internal trainings/workshops to support professional development.
• Maintain the critical binder and ensure all the necessary documents (inspections, fire drills, site schedule, security licenses) are up to date and audit-ready at all times.
• Work collaboratively with food vendors to ensure retrieval of menus and timely deliveries.
• Be responsible for maintaining effective communication and interaction with staff in all areas of the shelter while ensuring the staff receives the necessary training and professional development that will equip them to be successful in their job descriptions
• Foster a positive teamwork environment through mentoring, coaching, and providing feedback to staff based on performance
• Assess program needs and identify potential funding streams to enhance services
• Serve as liaison to local service providers and community leaders to ensure a good relationship with the community.
• Ensure shelter maintains its contractual compliance regarding program goals and objectives
• Ensure prompt responsiveness to incidents, especially Priority 1 incidents.
• Required to follow-up and submit reasonable accommodations and grievances received by shelter residents.
• Work collaboratively with food vendors to ensure menus and timely deliveries occur.
• Oversees administrative assistant who may be involved in daily department activities that implement the organization’s policies.
• Oversees the Administrative Assistant handle of the petty cash funds, required to provide approval for purchases.
• Review the petty cash reconciliation spreadsheet for accuracy and approved purchases for submission to Finance Team.
• Conduct operation and social service department meetings need to discuss program. improvements and achieve program goals issued by the funder, governing agencies, and AAPCI.
• Track, review, and complete payroll for employees assigned at the program location.
• Reviews and submit weekly, biweekly, and monthly internal and external reports required to track facility activity, staffing needs, housing placements, veterans, etc.
• Utilize demographic reports and other existing program data to evaluate shelter performance and implement short- and long-term plans to achieve goals.
• While the Program Director may make suggestions/recommendations, at the discretion of the Executive Team, applicants are interviewed/selected for staff positions and/or transfers.
• On-call 24/7
• Tasks may be modified, expanded and assigned over time.

Minimal Qualifications:

Degree Requirement:

• Master’s Degree in relevant field with a minimum of at least 3-4 years successful experience in servicing to homeless individuals/families, mental health, substance abuse, or senior-level shelter administration

OR

• Bachelor's degree with at least 5-7+ years’ experience in servicing homeless individuals/families, mental health, substance abuse, or senior level shelter administration.

Other Requirements:

• At least 3-5 years of documented progressive managerial experience
• Excellent computer skills including proficiency in Microsoft Word, Excel and PowerPoint;
• Strong verbal and written communication skills, with emphasis on face-to-face, empathetic communication with shelter residents;
• Exceptional leadership skills in dealing with both staff and residents coupled with a personal commitment to serving the poor and disadvantaged;
• Experience with mental health and substance use population, Preferred.
• Experience in staff training and development
• An understanding of funding and industry regulations and a track record of meeting compliance standards
• Strong leadership, excellent organizational and communication skills
• Ability to work on a strong team of professionals in a culturally diverse environment
• License in social work or mental health counseling - Preferred.

BenefitsAAPCI provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision

• Commuter Benefits

• Employee Assistance Program

• Paid Holidays, Annual Paid Time Off (23 days)

• Life Insurance

• Long Term Disability

• Retirement Benefits Plan (403B)

• You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.

Equal Employment Opportunity Employer

AAPCI is committed to providing Equal Employment Opportunity to all qualified applicants without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Company Description

Programs & Services
At the African American Planning Commission, Inc. (AAPCI), we recognize that homeless shelters alone is not the solution to end homelessness. Many people need more than just emergency and transitional housing. At the very minimum, they need access to stable, long-term, affordable housing; social support services, and jobs that pay a living wage... jobs that give their lives meaning. At AAPCI, we strive to provide a diverse range of high-quality services to meet the needs of our clients through a team of passionate, dedicated, and experienced staff. Through their efforts, AAPCI offers our clients the support they need and the tools required to equip them to reach their maximum potential. Our ultimate goal is to significantly reduce homelessness in New York City.

Company Description

Programs & Services
At the African American Planning Commission, Inc. (AAPCI), we recognize that homeless shelters alone is not the solution to end homelessness. Many people need more than just emergency and transitional housing. At the very minimum, they need access to stable, long-term, affordable housing; social support services, and jobs that pay a living wage... jobs that give their lives meaning. At AAPCI, we strive to provide a diverse range of high-quality services to meet the needs of our clients through a team of passionate, dedicated, and experienced staff. Through their efforts, AAPCI offers our clients the support they need and the tools required to equip them to reach their maximum potential. Our ultimate goal is to significantly reduce homelessness in New York City.