Program Director - Social Services

Dartmouth-Hitchcock Health; Hampstead (NH); On-site; USD 100,000 - 150,000; Full time

Job summary

Dartmouth-Hitchcock Health seeks a clinical operations leader to oversee HHRTF, Hampstead Hospital, and related services. You will provide administrative oversight, ensure staffing for clinical programs, and drive quality improvement initiatives.

Lead policy development, budget planning, and regulatory compliance while coordinating with hospital leadership. Strong communication and leadership skills are essential for this role.

Qualifications

• Master's degree in social work, psychology, counseling or related field.
• Five years of experience in social work, clinical mental health counseling, or related field in a psychiatric in-patient or clinical environment, three years in management/administrative roles.
• OR Bachelor's degree in social work, psychology, counseling or related field with six years of experience in similar settings, three years in management.

Responsibilities

• Provides administrative and operational oversight to all direct care staff at HHRTF and ensures adequate staffing for clinical services.
• Reviews and implements personnel actions for direct care staff, including hiring, promotions, disciplinary action, and evaluations to ensure quality service.
• Directs development of milieu programming initiatives, policies and procedures aligned with HHRTF mission and patient-centered care.
• Evaluates programming for improved outcomes through quality assurance and performance improvement activities.
• Assists in budget development and maintenance to maximize efficiency while preserving patient care quality.
• Implements program evaluation methods, collects and analyzes data to identify trends and training needs.
• Identifies staff training needs and coordinates training strategies to enhance professional development.
• Interprets federal and state regulations when developing policies and education objectives.
• Ensures compliance with regulatory agencies and plans staff development programs including orientation and infection control.
• Demonstrates leadership through communication, problem solving and team building.
• Oversees documentation quality and compliance with hospital nursing standards.
• Attends leadership meetings and hospital committees for cross-disciplinary coordination.

Skills

Leadership

Program management

Quality assurance

Staff development

Communication

Education

Master's degree in social work, psychology, counseling or related field

Bachelor's degree in social work, psychology, counseling or related field

Job description

Overview

Manages operational and administrative aspects of patient care for Hampstead Hospital and Residential Treatment Facility (HHRTF), including, but limited to, providing clinical oversight and supervision to all direct care staff. Monitors HHRTF policies, makes recommendations, and implements strategies in accordance with the hospital’s goals, and state and federal regulations and standards.

Responsibilities

• Provides administrative and operational oversight to all direct care staff at HHRTF and ensures adequate staffing for the provision of clinical services.
• Reviews and implements personnel actions for direct care staff, including hiring, promotions, disciplinary action, and performance evaluations to ensure provision of quality service and that program goals and guidelines are achieved.
• Directs the development of milieu programming initiatives, policies and procedures that are clinically based and in accordance with the HHRTF mission to ensure that the highest quality of patient-centered care is being provided.
• Evaluates programming for improved outcomes through quality assurance activities, including participating in quality assurance reviews. Implements program changes aligned with performance improvement projects.
• Assists in the development and maintenance of budget to maximize efficiency and resources while maintaining excellent patient care.
• Implements standardized program evaluation approaches, to include collecting, compiling, and analyzing program data to identify trends, strengths, and areas of need, and uses data to improve training and training outcomes.
• Identifies staff training needs, approves training requests and coordinates the provision of training strategies to enhance professional staff development, knowledge and work productivity.
• Interprets federal and state regulations when developing policies and procedures, educational objectives, program initiatives, and quality assurance and improvement activities.
• Ensures and maintains compliance with all regulatory agencies.Plans, develops and evaluates staff development programs, to include orientation, infection control procedures and protocols, and training programs.
• Demonstrate leadership ability through use of effective communication, problem solving and team building skills.
• Monitors, oversees, and directs the quality and appropriateness of all documentation to ensure compliance with all hospital standards applicable to nursing services.
• Attends leadership meetings and participates in hospital committees to provide collaboration and coordination of care across all disciplines.

Qualifications

• Master's degree from an accredited institute of higher education with major study in social work, psychology, counseling or a related behavioral science field.
• Five years of experience in social work, clinical mental health counseling, or related field in a psychiatric in-patient or clinical environment, three years of which must have been in a management level position involving administrative or supervisory duties concerned with program administration, program planning and evaluation, business management or related management experience.
• OR
• Bachelor's degree from an accredited institute of higher education with major study in social work, psychology, counseling or a related behavioral science field.
• Six years of experience in social work, clinical mental health counseling, or related field in a psychiatric in-patient or clinical environment, three years of which must have been in a management level position involving administrative or supervisory duties concerned with program administration, program planning and evaluation, business management or related management experience.

Required Licensure/Certifications

• Must Obtain BLS Certification (within 30 days of hire)
• Must Obtain CPI Certification (within 3 months of hire)