Program Director - Richmond, VA

Concordance; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Professional development opportunities

Matching 401(K) program

Generous PTO

Health & Wellness Stipend

Job summary

A transformative social care organization in Richmond, Virginia, is seeking a Program Director to oversee participant services. The ideal candidate will have a Master’s degree and substantial experience in social work, demonstrating a commitment to trauma-informed care and leadership. You will be responsible for ensuring program fidelity, managing a dedicated team, and advocating for participant needs, all while contributing to the organization's mission of reducing recidivism and enhancing participant lives. This role offers a collaborative work environment with competitive benefits.

Qualifications

• 5-7 years of experience in social work or related field.
• 3-5 years of experience in leadership roles.
• Experience with justice-involved adults preferred.

Responsibilities

• Provide programmatic oversight for all center-based services.
• Ensure compliance with regulations and standards.
• Supervise Care Team Members and support staff development.
• Monitor quality assurance and participant outcomes.

Skills

Leadership

Communication Skills

Program Oversight

Trauma-informed Care

Education

Master’s degree in counseling, social work, or related field

LCSW or LPC license

Job description

Department: Therapist

Location: Richmond, Virginia

About Concordance

Concordance’s reentry program is designed to dramatically reduce recidivism by helping individuals with justice involvement lead meaningful, abundant, and joyful lives. Our holistic, evidence-based model offers a wide range of services - therapy, case management, yoga, behavioral health and substance use recovery groups, spiritual care, life skills, medical care, education, and job readiness. Each participant is formally supported by our Care Team for a full year, ensuring stability and long-term success. Now operating in Missouri, South Carolina, and Virginia, Concordance is a national leader in compassionate, innovative reentry care.

Position Overview

The Program Director provides programmatic, clinical, and quality oversight for all participant-facing services within the Center. This role ensures that Concordance programming is delivered with fidelity to the Concordance Reentry Model, adheres to CARF and HIPAA standards, and creates a consistent, healing, participant-centered experience. The Program Director directly manages Care Team Members and is responsible for team supervision, quality assurance, clinical oversight, documentation standards, and program effectiveness. This role partners closely with senior leadership to implement new programming, monitor outcomes, and drive continuous quality improvement. The Program Director reports directly to the AVP, Regional Managing Director.

Key Responsibilities - your role will involve

Program and Clinical Leadership

• Provide programmatic oversight for all center-based services and participant supports.
• Ensure programming aligns with the Concordance Model, clinical best practices, and trauma-informed principles.
• Support staff in managing complex participant needs, including escalation and case staffing.
• Maintain compliance with CARF, HIPAA, state regulations, and internal protocols.
• Lead implementation of new programming or interventions in collaboration with senior leadership.

Supervision and Staff Development

• Directly supervise Care Team Members, providing coaching, support, and accountability.
• Hold weekly team meetings to coordinate care, align practices, and share updates.
• Conduct monthly 1:1 supervision sessions with direct reports.
• Deliver clinical supervision as appropriate based on licensure.
• Identify training needs and support professional development.
• Foster a culture of collaboration, empathy, high performance, and trauma-informed care.

Quality Assurance and Outcome Management

• Audit participant records and sessions to ensure accuracy, completeness, and fidelity.
• Oversee documentation standards, ensuring timely and compliant entries.
• Monitor caseloads, service delivery patterns, and team productivity.
• Track and report key program metrics, participant outcomes, and progress trends.
• Develop and implement quality improvement strategies based on data insights.

Participant Experience

• Ensure a consistent, healing, dignified experience for participants across all services.
• Support creative, policy-aligned problem solving to reduce barriers to engagement.
• Address participant escalations and collaborate with staff to resolve issues.
• Advocate for participant needs across multidisciplinary teams.
• Oversee participant outcomes, including primary indicators of program completion and employment.

Leadership Collaboration and Mission Advancement

• Partner with Concordance’s senior leadership to implement strategies, enhance programming, and improve team member experience.
• Participate in cross-functional initiatives to strengthen the organization’s overall effectiveness.
• Represent the Center in program-related meetings, trainings, and initiatives.

The right candidate will come with the following attributes, education, experience and meet the physical requirements

Personal Attributes

• Strong passion for Concordance’s mission and values.
• Excellent interpersonal and communication skills.
• Demonstrated leadership and team management abilities.
• Strong work ethic and a commitment to participant success.
• Highly organized with strong process adherence and attention to detail.
• Ability to influence across a multidisciplinary environment with professionalism and empathy.

Education and Licensure

• Master’s degree in counseling, social work, behavioral health, or related field
• LCSW, LPC, or related license

Skills and Competencies

• 5-7 years of experience in social work, behavioral health, case management, counseling, or a related field.
• 3-5 years of experience of people leadership.
• Experience supervising multidisciplinary teams preferred.
• Strong understanding of trauma-informed care, behavioral health, and evidence-based practices.
• Experience working with justice-involved adults or other vulnerable populations is strongly preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Sit, stand, and walk for a considerable amount of time throughout.

Why join Concordance

This is an exciting opportunity to contribute to a transformative mission and make a lasting impact on the lives of justice-involved individuals. As part of the Concordance team, you’ll play a crucial role in advancing our vision and shaping the future of reentry services nationwide.

Team Benefits

• Competitive salary and benefits package
• Opportunities for professional development and growthA dynamic and supportive work environment
• Matching 401(K) program
• Generous PTO
• Health & Wellness Stipend

Conditions of Employment

• Passing a drug test
• Satisfactory completion of a background check
• Signing the team member handbook
• Verification of employment Verification of education
• Verification of employment eligibility via I-9
• Declaration of no conflicts of interest

Today, we find ourselves at a pivotal moment in our mission. Join this incredible team and support our efforts to expand our impact