Program Director of Business Operations

Northeast Arc; Danvers (MA); On-site; USD 71,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous paid time off and holidays

403(b) retirement plan with company-mæ

Job summary

Northeast Arc in Danvers, MA, seeks a Program Director of Business Operations to lead Heritage Shredding, The Caning Company, and Steps to Create within the Community Employment Services division. You will provide leadership, oversee operations, ensure regulatory compliance, financial sustainability, and growth while delivering mission-driven services to individuals with disabilities.

The role requires strong supervisory experience in human services, business acumen, and the ability to balance

Qualifications

• BA/BS preferred with at least 2 years of supervisory or management experience in human services.
• Experience managing business operations or social enterprise programs within human services or disability services.
• Education may be substituted with additional supervisory/business operations experience.

Responsibilities

• Provide leadership and oversight for individuals in CES programs, ensuring person-centered services and positive outcomes.
• Recruit, onboard, train, supervise, coach, and manage staff; monitor program performance.
• Promote cross-program collaboration to support Day Services Division needs.
• Oversee Heritage Shredding for growth and NAID-certified security.
• Develop plans, pricing, productivity goals, and growth initiatives balancing mission and finances.
• Ensure DDS regulatory compliance and adherence to quality standards.

Skills

Person-centered supports

Business acumen

Financial analysis

Sales & marketing

DDS billing & reporting

Education

BA/BS preferred

Tools

Microsoft Office

ACT!

QuickBooks

Job description

Schedule

Monday - Friday, 8:00 AM - 4:00 PM

Target Pay

$70,720 per year

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.

Job Summary

Through our innovative community-based social enterprises, Northeast Arc creates meaningful employment and community participation opportunities for individuals with disabilities while delivering valuable services to the public. As the Program Director of Business Operations, you will lead mission-driven business ventures that promote positive outcomes for the individuals we serve while ensuring operational excellence, financial sustainability, and continued growth.

As the Program Director of Business Operations, you will provide leadership and operational oversight for Heritage Shredding, The Caning Company, and Steps to Create, all operating within the Community Employment Services (CES) division.

This role provides leadership and oversight for Northeast Arc's social enterprises, ensuring operational excellence, regulatory compliance, financial sustainability, and quality service delivery. The Program Director will supervise staff, manage resources, and balance mission-driven services with the business, financial, and growth needs of each enterprise.

Responsibilities

• Provide leadership, oversight, and support for individuals with intellectual and developmental disabilities participating in CES programs, ensuring person-centered services, meaningful employment opportunities, and positive outcomes while balancing operational and business objectives.
• Assist with recruitment, onboarding, training, supervision, coaching, and performance management of employees in collaboration with program leadership; monitor program performance and outcomes, implementing improvements to support operational effectiveness and service quality.
• Promote cross-program collaboration and operational flexibility to support the needs of individuals served throughout the Day Services Division.
• Provide operational oversight of Heritage Shredding to ensure growth within the customer base and that materials are secured and destroyed according to industry standards; maintain NAID certification and ensure adherence to all applicable security, confidentiality, quality, and regulatory requirements.
• Apply business acumen to assess the financial health, operational performance, market position, and growth potential of each assigned business, using data, customer trends, revenue performance, expenses, staffing levels, and production capacity to make informed business decisions.
• Develop and implement business plans, pricing strategies, productivity goals, and growth initiatives that support both mission impact and financial sustainability.
• Oversee marketing, sales, and business development activities to increase visibility, customer engagement, and revenue generation; develop new business opportunities and promote the growth of existing businesses.
• Ensure compliance with Department of Labor requirements, DDS regulations, quality standards established internally and by the Office of Quality Enhancement (DDS), accreditation requirements, and agency policies and procedures; ensure staff receive required training and maintain compliance with applicable industry standards.
• Perform other duties and special projects as assigned.

Education and Experience

• BA/BS preferred with a minimum of 2 years of supervisory or management experience within human services.
• Experience managing business operations, social enterprise programs, revenue-generating services, or comparable operational/business functions within human services, vocational services, employment services, or disability service organizations strongly preferred.
• May substitute education with additional supervisory and/or relevant business operations experience.

Skills, Knowledge, and Abilities

• Knowledge of person-centered supports, community-based employment services, and supporting individuals with intellectual and developmental disabilities.
• Strong business acumen with the ability to understand and manage revenue, expenses, profitability, customer needs, market opportunities, and operational performance.
• Ability to analyze financial and operational data and translate findings into practical business strategies.
• Knowledge of sales, customer service, pricing, budgeting, production planning, and business development practices.
• Understanding of DDS billing and reporting systems.
• Experience using Microsoft Office, including Excel, Word, Outlook, ACT!, and QuickBooks.
• Excellent organizational, administrative, and interpersonal skills, with strong problem-solving and time-management abilities.
• Must successfully complete and pass all required background checks as a condition of employment.

Driving Requirements

• Valid driver's license and reliable transportation required.

Physical Demands

• Must be able to meet the physical needs required to support people served.
• Ability to stand for periods of time

At Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It is our goal as an employer to provide an enriching and supportive environment for our employees and their families.

With that goal in mind, we are proud to offer:

• Medical, dental, and vision coverage (for employees working an average of thirty hours per week)
• Generous paid time off, including vacation, sick time, and 12 paid holidays
• Flexible Spending Accounts (health care and dependent care)
• Group Life Insurance
• Additional voluntary insurance options and discount programs
• 403(b) retirement plan with limited company match
• Employee Assistance Program and Mental Health Hub
• Ongoing professional development (trainings, conferences, CEUs, and more)
• eAcademy online learning platform
• Mileage reimbursement (where applicable)
• Additional perks, including employee discounts and more

About Us

Northeast Arc is a nonprofit organization dedicated to helping children and adults with disabilities live, work, engage in civic life, and participate fully in their communities. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it is the individuals we serve or the employees who support them, we recognize that every person brings unique strengths and valuable contributions.

Northeast Arc is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other characteristic protected by law.

Keywords: Program Director, Business Operations, Social Enterprise, Community Employment, Human Services, Intellectual and Developmental Disabilities (IDD), Vocational Services, Heritage Shredding, The Caning Company, DDS, Community-Based Employment Services.