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Program Director - Mail Services - Remote

Lensa

Tampa (FL)

Remote

Full time

7 days ago

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Job summary

A leading company is seeking a Program Director in Mail Services to manage teams and deliver operational strategic programs. This role involves analyzing and implementing plans to enhance service quality. The ideal candidate will have leadership skills, experience in mail and logistics, and the ability to communicate complex concepts clearly.

Qualifications

4+ years of relevant experience or 6+ years combined education/experience.
Knowledge of HazMat, IATA, DOT regulations.

Responsibilities

Manage teams delivering projects and programs in Mail and Document Services.
Evaluate staffing needs and ensure compliance with postal regulations.
Oversee training, conduct performance evaluations, and manage recruitment.

Skills

Leadership

Communication

Organizational Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Program Director - Mail Services - Remote

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Program Director - Mail Services - Remote

Job ID: 218995

Posted: 12-May-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Locations: Charlotte, NC; Cleveland, OH; Dallas, TX; Miami, FL; Phoenix, AZ; Portland, OR; Salt Lake City, UT; Tampa, FL

About The Role

As a CBRE Program Director, you will manage teams responsible for delivering a portfolio of projects and programs. You will serve as the Subject Matter Expert (SME) in Mail, Document Services, Shipping & Receiving, and Document Services, providing industry expertise to create and deliver operational strategic programs and a superior customer experience. Your role involves analyzing, evaluating, creating, and implementing operational plans to provide best-in-class services to clients.

What You’ll Do

Evaluate scope of work to determine staffing needs for daily operations
Create presentation materials for clients outlining staffing and operational models
Utilize cross-functional roles for cost-effective staffing solutions
Ensure compliance with postal regulations, shipping requirements (IATA/DOT), security screening (CBRNE), and safety standards including HAZMAT and PPE
Assess current processes and identify improvement areas
Provide guidance on industry standards for mail and shipping operations
Assist account teams with operational challenges and solutions
Supervise staff, oversee training, conduct performance evaluations, and manage recruitment during transitions
Manage budgets, track financial and operational metrics
Serve as primary contact for clients and escalate staffing or delivery issues
Coordinate resources for projects, facilitate meetings, and develop processes
Report project statuses to senior management
Oversee cross-functional projects, develop program charters, and ensure timelines are met
Manage relationships with vendors and internal teams to meet deadlines
Lead by example, negotiate with external partners, and solve complex operational problems
Travel up to 50%, including some weekends

What You’ll Need

Bachelor's Degree preferred with 4+ years of relevant experience, or 6+ years combined education/experience
Experience in Mail/Shipping/Logistics and warehouse management
Knowledge of HazMat, IATA, DOT regulations; certifications preferred but must be obtained within 120 days if not already held
Experience with material handling equipment and safety regulations
Leadership skills in staffing, training, and performance management
Ability to communicate complex concepts clearly
Proficiency in Microsoft Office
Strong organizational skills and inquisitive mindset
Authorized to work in the U.S. without sponsorship

Equal Employment Opportunity: CBRE is committed to providing equal employment opportunity regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, or other protected categories.

Candidate Accommodations: CBRE provides reasonable accommodations for individuals with disabilities. Contact recruitingaccommodations@cbre.com for assistance.

Additional Details