Program Director, LGBTQ+ Community Home

Encircle-Lgbtq-Family-; Provo (UT); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision

Employer-paid life insurance

Paid holidays

PTO and paid sick time

401k with employer match

Job summary

Encircle is seeking a Program Director to lead the implementation, evaluation, and continuous improvement of the organization’s programs at the assigned Home. You will supervise the staff, develop volunteers, and build relationships with local partners, while ensuring data-driven, trauma-informed practices guide program decisions.

The role emphasizes creating a welcoming, affirming, and safe environment, translating strategy into local impact, and overseeing operations and budgets.

Qualifications

• Bachelor's degree or higher in Psychology, Sociology, Social Work, or a related field.
• At least 3 years experience supervising, coaching, or developing staff, volunteers, and/or teams.
• At least 3 years of experience working with youth, young adults, families, community programs, or a related field.
• Experience planning, implementing, and evaluating programs.
• Experience working with LGBTQ+ communities and/or knowledge of LGBTQ+ youth and family experiences is strongly preferred.

Responsibilities

• Lead the implementation and ongoing improvement of programs at the Encircle Home.
• Deliver inclusive, affirming programs that respond to community needs and align with Encircle's mission and Core Curriculum.
• Apply data-driven, evidence-based, and trauma-informed approaches to assess needs, plan services, and evaluate program effectiveness.
• Monitor program participation and outcomes, and use data and feedback to identify opportunities for improvement.
• Create a welcoming environment where guests feel safe, included, and connected.
• Uphold Encircle's community guidelines and respond thoughtfully to situations that may impact the safety of guests.
• Ensure programs are delivered consistently and effectively while remaining responsive to community needs.
• Supervise, coach, and support Home staff, including the Assistant Program Director, Program Coordinator, interns, and volunteers.
• Establish clear expectations and provide regular feedback, coaching, and professional development.
• Foster a team culture grounded in inclusion, accountability, collaboration, and continuous growth.
• Support performance management processes and help team members identify and pursue opportunities for professional development.
• Model Encircle's values and create an environment where team members feel supported, challenged, and connected to the organization's mission.
• Develop and maintain meaningful relationships with local organizations, community leaders, businesses, and other partners.
• Represent Encircle within the local community and build awareness of Encircle's programs and services.
• Coordinate and participate in community events and collaborative initiatives.
• Identify opportunities to strengthen partnerships, expand program reach, and increase community impact.
• Ensure community engagement efforts are inclusive, strategic, and aligned with Encircle's mission and values.
• Maintain accurate program, incident, staffing, volunteer, and other operational documentation.
• Track program participation, outcomes, and other relevant data.
• Monitor and manage the Home's budget and expenses.
• Complete monthly financial reconciliation and other administrative responsibilities.
• Manage calendars, communications, projects, and operational deadlines effectively.
• Maintain and improve standard operating procedures and systems that support effective program delivery.
• Collaborate with Operations, Development, Marketing, People & Culture, and other departments to support organization-wide goals.
• Ensure the Home is clean, organized, welcoming, and aligned with Encircle's brand and style.
• Conduct regular walk-throughs and identify facility, safety, and maintenance needs.
• Coordinate with the Facilities Manager to address and track maintenance issues.
• Support compliance with safety protocols and organizational requirements.
• Help create physical spaces that foster belonging, connection, and psychological safety.
• Oversee volunteer recruitment, onboarding, training, scheduling, supervision, and appreciation.
• Ensure volunteers have the tools, information, and support they need to contribute effectively.
• Build meaningful relationships with volunteers and create opportunities for ongoing engagement and development.
• Recognize and celebrate volunteer contributions to Encircle's mission.

Skills

Leadership

Staff development

Community engagement

Budget management

Data-driven decision making

Trauma-informed approach

Staff supervision

Cross-functional collaboration

Education

Bachelor's degree or higher in Psychology, Sociology, Social Work, or related field

Job description

Encircle is seeking a Program Director to lead the implementation, evaluation, and continuous improvement of the organization’s programs at the assigned Home. You will supervise the staff, develop volunteers, and build relationships with local partners, while ensuring data-driven, trauma-informed practices guide program decisions.

The role emphasizes creating a welcoming, affirming, and safe environment, translating strategy into local impact, and overseeing operations and budgets.