Program Director - HOT 2.0

LifeMoves; Santa Clara (CA); On-site; USD 85,000 - 95,000; Full time

Job summary

An established industry player is seeking a dedicated Program Director to lead their Homeless Outreach Team in Santa Clara. This role will involve overseeing a team that provides essential services to individuals experiencing homelessness, ensuring high-quality support and compliance with regulations. The ideal candidate will possess a strong background in program management, excellent communication skills, and a commitment to social equity. Join a passionate team dedicated to making a difference in the community, fostering personal growth, and promoting long-term self-sufficiency for clients. This is a unique opportunity to contribute to meaningful change in the lives of those in need.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Long-Term Disability

Life Insurance

Flex Spending Account

Dependent Care Reimbursement Account

Qualifications

• Experience managing programs for homeless populations, especially families.
• Strong skills in communication, conflict resolution, and personnel management.

Responsibilities

• Oversee operations and staff for the Homeless Outreach Team.
• Ensure compliance with reporting standards and manage program budgets.
• Develop community relations and maintain partnerships with local organizations.

Skills

Program Management

Communication Skills

Conflict Resolution

Clinical Supervision

Multicultural Competency

Bilingual Spanish

Education

Bachelor's Degree

Master's Degree

Job description

Job Details

Job Location: Corporate Headquarters - Santa Clara, CA

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $85000.00 - $95000.00 Salary/year

Travel Percentage: Up to 50%

Job Shift: Any

Job Category: Nonprofit - Social Services

Description

About Us: LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a results-driven organization, since 1987, our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 15 major sites from San Jose to Daly City.

Culture: LifeMoves staff are dedicated to serving our community. Diverse in background, outlook and life experience, our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together, we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency.

The Program Director, Homeless Outreach Team (HOT), will oversee the Bayside Region, with a team of 1 Associate Program Director, 4 Case Managers and 3 Outreach Specialists to provide holistic services to individuals experiencing unsheltered homelessness across San Mateo County overseeing Belmont, Foster City, Hillsborough, Redwood City, San Mateo and San Carlos. Responsibilities include managing complex services such as health insurance enrollment, housing plans, street-based medicine, and care coordination using the County’s “by-names” list while ensuring accurate reporting to government funding entities. The Program Director will collaborate closely with government and local agencies and must have experience managing a field-based team. Reporting to the Associate Director of Outreach, this role involves supervising staff, managing daily operations, budgets, data quality, and compliance with reporting standards, while delivering high-quality services to support individuals transitioning to permanent housing.

Duties:

• Administration: Ensure the delivery of services in a professional, ethical and effective manner; ensure maintenance of a clean, safe, and supportive environment for clients and staff. Meet program operations while maintaining program within budget. Participate in administration and coordination of agency activities and programs. Understand and implement all LifeMoves policies and procedures. Be available on call for emergencies.
• Staff Supervision: Hire, train, supervise, evaluate, and schedule staff; provide on-going leadership, guidance, and supervision regarding program and client issues; assess staff development and arrange for training. Plan and ensure facilitation of staff meetings.
• Outreach Case Management: Supervise case management and management staff and, at times, provide direct services to clients. Responsibilities include coordination of other staff outside of LifeMoves, intakes, use of information and referral networks, and crisis management as needed. Ensure development and facilitation of workshops, and support groups as needed. Hear client appeals/grievances.
• Program Development: Coordination of trauma informed, client-centered and housing first models. Develop and implement annual program plan in collaboration with staff and the Director of Regional Outreach Initiatives. Develop appropriate program procedures, policies, and forms and ensure their implementation. Develop and monitor an annual program budget.
• Community Relations: Develop and maintain strong relationships with area service providers, businesses, and community groups. Train other social service agencies in our eligibility criteria and referral process. Represent program to government, business, religious, civic, and community groups. Educate the community about homelessness and the work of the program. Effectively interact with Board, volunteers, donors, and the surrounding community. Collaborate with community groups to provide optimal services to clients.
• Compliance: Ensure compliance by overseeing the collection and submission of program statistics and required reports. Monitor adherence to funding and legal requirements, contractual obligations, and LifeMoves policies. Collaborate with management and staff to update policies as needed and ensure all services, reporting, and communications align with established procedures.
• General Duties: Participate in outreach team meetings. Participate in community meetings. Attend Board Meetings as requested. Participate in All-Staff Meetings, program open houses, fundraising events, other agency-wide functions, and other duties as assigned.

Qualifications

Job Qualifications

• Bachelors or Masters in related field preferred, however non-profit management experience may be substituted for academic credentials.
• Experience developing, managing, evaluating and operating programs serving homeless populations; particularly experience with working with families a must.
• Strong written and oral communication, personnel management, conflict resolution, and clinical supervision skills are necessary.
• Strong knowledge of substance abuse and relapse prevention, mental health issues, and domestic violence is required.
• A strong foundation in the ideas and practices that promote diversity, equity, and inclusion; and a commitment to ongoing professional development in this area.
• Multicultural competency helpful.
• Bilingual Spanish a plus.
• Experience in the Healthcare Field.

We have a comprehensive benefits package, which includes Medical, Dental, Vision, Flex Spending Account, Dependent Care Reimbursement Account, Long-Term Disability, Life Insurance, 401K, etc.

To learn more about our non-profit organization, check out our website at www.lifemoves.org

LifeMoves is an Equal Opportunity Employer (EOE)