Program Director - GB Arizona Schools

Ona Data; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Gracie Barra Scottsdale is seeking a Jiu-Jitsu Program Director to lead curriculum development, class scheduling, instructor coordination, and program growth at our Scottsdale location. You will manage student enrollment, communication strategies, data accuracy in the club management system, and collaborate with staff to deliver exceptional experiences for members and families.

Responsibilities include recruiting and maintaining relationships with students and parents, handling inquiries via

Qualifications

• Experience managing student enrollment and communications strategy.
• Strong customer service, phone skills, and community relations.
• Ability to lead, motivate staff and volunteers.
• Familiarity with club management systems and inventory control.
• Excellent time and event management.

Responsibilities

• Recruit, enroll, and maintain relationships with new students and parents.
• Answer inquiries and manage appointments.
• Oversee inventory and pro shop sales.
• Collaborate on communication strategies and keep students informed.
• Plan and execute enrollment procedures.
• Maintain data in the club management system.
• Prepare attendance cards and reports for the supervisor.
• Address complaints and delinquent accounts.
• Support billing with delinquent strategies.
• Assist head instructors with scheduling.
• Present program to prospective students and conduct intro lessons.
• Ensure smooth walk‑in prospects and prompt phone response.

Skills

Sales

Time management

Task management

Communications

Event management

Club management system

Inventory management

Customer service

Public speaking

Team leadership

Staff motivation

Tools

Telegram

Canva

Google Apps

Monday

Slack

WhatsApp

Zoom

Social Media Tools

Clubready

Job description

Overview

Jiu-Jitsu Program Director – Gracie Barra Scottsdale, AZ

The Program Director will lead curriculum development, class scheduling, instructor coordination, and program growth at our GB Scottsdale location.

Responsibilities

• Recruit, enroll, and maintain relationships with new students and parents.
• Answer phone, email, and social media inquiries; manage appointments.
• Oversee inventory management and sales of products in the pro shop.
• Collaborate with instructors and the marketing department to develop communication strategies and keep students informed.
• Plan and execute new student enrollment procedures.
• Maintain accurate data in the club management system.
• Prepare attendance cards and regular reports for the supervisor.
• Address student complaints, cancellations, and delinquent accounts.
• Support the billing department with delinquent and seasonal student strategies.
• Assist head instructors with scheduling and calendar updates.
• Present the program to prospective students and conduct introductory lessons.
• Ensure smooth operations for walk‑in prospects and maintain prompt phone response during business hours.

Qualifications

• Position Type: Part‑time/Full‑time
• Required skills:
  • Sales, Time Management, Task Management, Communications, and Event Management
  • Club Management System knowledge
  • Inventory management and organization
  • Excellent customer service and phone skills
  • Ability to relate to children and communicate effectively with members, staff, and leadership
  • High energy, enthusiasm, motivational skills, and effective budgetary/programmatic experience
  • Public speaking and team leadership abilities
  • Experience attracting, maintaining, and motivating quality staff and volunteer leadership
• Tasks and Processes: Extensive experience managing student enrollment, communication strategy development, data accuracy, scheduling, and reporting as detailed above.

Working Tools

• Telegram, Canva, Google Apps, Monday, Slack, WhatsApp, Zoom, Social Media Tools, Clubready