Program Director/Full-time Faculty

Health Connect America, Inc.; Whiteville (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Employee Assistance Program (EAP) with

Paid time off and holidays

Medical, dental, vision, and voluntary

Health Savings Account with company 2%

Dependent Daycare Flexible Spending

401(k) Retirement Plan

Benefits Hub and Tickets at Work

Job summary

Health Connect America is seeking a Program Coordinator to support client care and program operations across North Carolina, ensuring documentation, treatment team collaboration, and strong community partnerships.

You'll assist the Program Director with admissions, billing, payroll support, and compliance while helping recruit, onboard, and develop staff. This role blends direct service with operations and requires strong organization and communication.

Qualifications

• Bachelor's degree in a human services-related field required.
• Minimum of two years of experience working with children and/or families.
• Leadership, supervisory, or management experience preferred.
• Experience in behavioral health, community-based services, case management, or program operations preferred.
• Strong organizational, communication, problem-solving, and relationship-building skills.

Responsibilities

• Maintain timely and accurate documentation and participate in treatment team meetings.
• Review treatment-related documentation to support quality service delivery and compliance.
• Serve as a key communication point for clients, families, referral sources, employees, and community partners.
• Assist the Program Director with admissions, authorizations, billing, payroll support, customer relations, chart audits, training coordination, and compliance activities.
• Support recruitment, onboarding, staff development, mentoring, and training efforts to strengthen team performance.
• Contribute to strategic planning, budget preparation, marketing initiatives, regional growth efforts, and quality improvement activities.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Relationship-building

Education

Bachelor's degree in human services field

Job description

At Pinnacle Family Services , the work you do every day has a real and lasting impact on children and families who need it most.

For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work.

Pinnacle Family Services is part of Health Connect America , a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better.

Health Connect America Family of Brands

If you're someone who enjoys balancing direct service, operational leadership, and team support to create meaningful outcomes for children and families, this role was built for you.

As a Program Coordinator at Health Connect America, you'll play a key role in supporting both client care and program operations. Through service delivery, coordination, quality oversight, and collaboration with leadership, you'll help ensure programs operate efficiently while maintaining high standards of care and compliance.

As a Program Coordinator, you'll serve as a vital link between direct service delivery, administrative operations, and program leadership. Maintain timely and accurate documentation, participate in treatment team meetings, and review treatment-related documentation to support quality service delivery.

Serve as a key point of communication for clients, families, referral sources, employees, and community partners by responding to inquiries and supporting positive relationships.

Assist the Program Director with operational functions including admissions, authorizations, billing, payroll support, customer relations, chart audits, training coordination, and compliance activities.

Support recruitment, onboarding, staff development, mentoring, and training efforts to help strengthen team performance and workforce development.

Contribute to strategic planning, budget preparation, marketing initiatives, regional growth efforts, and quality improvement activities that support program success.

You'll work closely with Program Directors, clinicians, referral sources, clients, and community stakeholders to ensure services are delivered effectively and efficiently while maintaining compliance with state, payer, accreditation, and organizational standards.

Success in this position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities simultaneously. You'll have opportunities to mentor team members, contribute to strategic initiatives, and play a meaningful role in both client outcomes and program performance.

Whether you're supporting a family in need, coordinating operational activities, or assisting with program development, you'll help drive the success of the region and the people it serves.

We welcome candidates who bring leadership potential, operational excellence, and a passion for helping others and meet the following qualifications:

Bachelor's degree in a human services-related field such as Social Work, Psychology, Sociology, Counseling, Criminal Justice, or a related discipline required

Minimum of two years of experience working with children and/or families, including internships, practicum experiences, or volunteer work

Leadership, Supervisory, Or Management Experience Preferred

Experience in behavioral health, community-based services, case management, program operations, or client services preferred

Strong organizational, communication, problem-solving, and relationship-building skills

That's why Health Connect America offers a comprehensive benefits package designed to help you thrive both professionally and personally:

• ~ Flexible scheduling and a culture that recognizes the importance of work/life balance
• ~ Employee Assistance Program (EAP) including 8 mental health counseling sessions annually because your well-being matters
• ~ Paid time off and paid holidays
• ~ Medical, dental, vision, and voluntary insurance options
• ~ Health Savings Account with company contribution
• ~ Dependent Daycare Flexible Spending Account
• ~ 401(k) Retirement Plan
• ~ Benefits Hub and Tickets at Work offering exclusive savings and everyday perks

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.