Program Director - Crossroads

Gaudenzia, Inc.; Erie (Erie County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

On-the-job training

Upward mobility

Educational assistance

Job summary

Gaudenzia Crossroads in Erie, PA seeks a leader to oversee residential treatment operations, staffing, and compliance with licensing and accreditation standards. You will manage budgets, ensure safety, and drive continuous quality improvement across clinical and administrative programs.

The role emphasizes staff development, policy implementation, and collaboration with funders and regulatory bodies to advance recovery services for clients and the community.

Qualifications

• Bachelor's or Master's degree in medicine, psychology, social work, or counseling, with specialized training in a relevant area.
• Experience with licensing, accreditation, credentialing, and certifications preferred.
• Ability to develop and implement program improvements and effective workflows.

Responsibilities

• Ensure full complement of qualified staff is trained and adhere to the agency's policy and procedure manual.
• Maintain accurate census, manage the program budget and ensure adherence during the fiscal year.
• Oversee daily program operations and ensure safety and proper functioning of physical plant, clinical and administrative programming.
• Maintain full licensing, accreditation, credentialing, and certifications, as appropriate.
• Identify, suggest, and implement innovative work systems and processes to promote productivity and smooth program operations.
• Identify, suggest, and implement policy and procedures.
• Establish and maintain positive relationships with funding, referral, and regulatory agencies.
• Develop and maintain supportive relationships with the public and community organizations by engaging in public relations activities in coordinator with the agency's corporate office.
• Ensure that the building maintenance and overall functioning of the program, e.g., proper health and safety practices is achieved and sustained.
• Ensure that the clinical team implements and maintains an appropriate treatment schedule.
• Monitor program metrics and support activities related to agency's continuous quality improvement plan and strategic plan and implement program adjustments, as needed.
• Facilitate staff meetings, consultations, and special therapeutic activities, as required.
• Participate and provide leadership in treatment/multidisciplinary team meetings.

Skills

Staff training

Budget management

Program operations

Regulatory compliance

Public relations

Policy development

Education

Bachelor's or Master's in medicine, psychology, social work, or counseling

Job description

We need hope-bringers and changemakers - because the work we all do matters.

Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others.

Gaudenzia's Mission

Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.

Gaudenzia Crossroads is an Erie County residential substance use treatment facility that begins with a comprehensive assessment to create an individualized treatment plan for each client.

Qualifications

Pennsylvania Position Requirements:

• Must hold either a Bachelor's or Master's degree from an accredited college or university with a major in medicine, psychology, social work, or counseling "PLUS" specialized training in a relevant area e.g. women and children, HIV/AIDS, mental health, criminal justice, adolescents, etc.

Your Responsibilities In This Role May Include

• Ensure full complement of qualified staff is trained and adhere to the agency's policy and procedure manual.
• Maintain accurate census, manage the program budget and ensure adherence during the fiscal year.
• Oversee daily program operations and ensure safety and proper functioning of physical plant, clinical and administrative programming.
• Maintain full licensing, accreditation, credentialing, and certifications, as appropriate.
• Identify, suggest, and implement innovative work systems and processes to promote productivity and smooth program operations.
• Identify, suggest, and implement policy and procedures.
• Establish and maintain positive relationships with funding, referral, and regulatory agencies.
• Develop and maintain supportive relationships with the public and community organizations by engaging in public relations activities in coordinator with the agency's corporate office.
• Ensure that the building maintenance and overall functioning of the program, e.g., proper health and safety practices is achieved and sustained.
• Ensure that the clinical team implements and maintains an appropriate treatment schedule.
• Monitor program metrics and support activities related to agency's continuous quality improvement plan and strategic plan and implement program adjustments, as needed.
• Facilitate staff meetings, consultations, and special therapeutic activities, as required.
• Participate and provide leadership in treatment/multidisciplinary team meetings.

What We Offer

Competitive Pay - Excellent Benefits - On The Job Training - Upward mobility - Educational assistance to help you grow with us in this life saving field!

For additional details regarding our benefits, please visit: https://www.gaudenzia.org/careers/

Our Operating Principles

We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day.

• We hold client care as our top priority.
• We assume good intentions.
• We are present, we connect, & we communicate with transparency, dignity, and respect.
• We make data-driven decisions with courage, challenge the status quo, find innovative ways to grow Gaudenzia & each other.
• We support each other publicly & privately in all circumstances.
• We provide & accept constructive, honest, respectful, and timely feedback with an open mind & without personalization.
• We operate with integrity, focus on outcomes, & have a bias for action.
• We follow through on agreements & honor commitments prioritized with a sense of urgency - someone's life may depend on it.

Gaudenzia is proud to be an employer of choice - and a treatment provider of choice - in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome.

Come work with us

Our Agency is committed to the principles of equal employment. We believe in fostering a positive work environment in which every employee is treated with respect. Our staff hiring and recruitment practices are grounded in fairness, transparency, and merit. All employment decisions are based on job-related qualifications, relevant skills, experience, and alignment with our mission and values. We actively recruit from a broad range of educational and professional backgrounds to attract the most qualified candidates, ensuring equal opportunity for all applicants without preference or discrimination. Our process uses consistent and clear evaluation criteria to support objective decision-making. By emphasizing accountability, efficiency, and integrity throughout every stage--from job posting to onboarding--we build a workforce defined by excellence, professionalism, and commitment to our shared purpose. Gaudenzia is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.