Program Director Child Case Management

Thompson; Tampa (FL); On-site; USD 80,000 - 84,000; Full time

Benefits offered by this job

PTO & holidays

Medical, dental, and vision coverage

Life and disability insurance

401(k) with employer match

Tuition reimbursement

Licensure supervision reimbursement

Public Service Loan Forgiveness (PSLF)

Florida State Loan Repayment (up to $-

Mileage reimbursement

Paid volunteer time

EAP

Company-issued technology for eligible

Leadership development and advancement

Job summary

Thompson Child & Family Focus in Florida seeks a Program Director to provide operational leadership for assigned programs, develop future leaders, and deliver strong outcomes for children and families statewide.

You’ll oversee program quality, financial and staff performance, build collaboration with leadership, and drive continuous improvement. This role demands accountability, innovation, and a commitment to child welfare excellence.

Qualifications

• Master's Degree in Human Services or related field required.
• Child Welfare Certification required.
• Minimum 5 years of experience in Child Welfare, Dependency, Foster Care, Adoption, Social Work, DCF, or related services.
• Minimum 3 years of leadership experience within child welfare.
• Strong operational, financial, and people leadership skills.
• Ability to perform effectively in fast-paced and sometimes ambiguous environments.
• Experience coaching, developing, and holding teams accountable.
• Valid Driver's License and ability to meet program credentialing requirements.

Responsibilities

• Provide operational leadership for assigned programs to ensure strong outcomes for children and families.
• Oversee program quality, financial and operational performance, and compliance.
• Develop leaders through succession planning and staff development.
• Foster staff engagement and retention and build a culture of accountability.
• Cultivate community partnerships and stakeholder relationships; drive strategic planning and growth.

Skills

Leadership

Program management

Stakeholder coordination

People leadership

Education

Master's Degree in Human Services or related field

Job description

Description

Five Values Guide Everything We Do

Excellence

Lead Leaders. Strengthen Families. Change Outcomes.

Some leadership roles manage programs.

This one develops people, improves outcomes, and changes lives.

At Thompson Child & Family Focus, we’re looking for a Program Director who can build strong teams, develop future leaders, and create lasting impact for children and families across Florida.

This is an opportunity for a leader who thrives on accountability, innovation, and helping others succeed. Someone who understands that great outcomes for children start with engaged teams, strong leadership, and a culture that never stops improving.

If you're passionate about child welfare and ready to lead at a higher level, we’d love to meet you.

Why Thompson

Founded in 1886 as an orphanage, Thompson is now one of the Southeast's leading providers of child and family services, serving communities across North Carolina, South Carolina, Florida, Tennessee, and Kentucky.

Our continuum of care includes Prevention Services, Mental Health Services, and Foster Care, with every program rooted in trauma-informed practice and evidence-based or evidence-informed care.

Five Values Guide Everything We Do

Excellence

• Innovation
• Commitment
• Caring
• Integrity

What You'll Own

As Program Director, you'll provide operational leadership and oversight for assigned programs, ensuring strong outcomes for the children and families we serve while developing the leaders who make that success possible.

Success in this role is measured through three key areas:

• Program quality and client outcomes
• Team engagement, development, and retention
• Financial and operational performance

You’ll work closely with organizational leadership while building a culture of accountability, collaboration, and continuous improvement.

Key Areas of Responsibility

• Program performance and outcomes
• Financial oversight and operational excellence
• Leadership development and succession planning
• Staff engagement and retention
• Compliance, licensing, and quality assurance
• Community partnerships and stakeholder relationships
• Strategic planning and program growth

Requirements

What You Bring

• Master's Degree in Human Services or a related field
• Child Welfare Certification
• Minimum 5 years of experience in Child Welfare, Dependency, Foster Care, Adoption, Social Work, DCF, or related services
• Minimum 3 years of leadership experience within child welfare
• Strong operational, financial, and people leadership skills
• Ability to perform effectively in fast-paced and sometimes ambiguous environments
• Experience coaching, developing, and holding teams accountable
• Valid Driver's License and ability to meet program credentialing requirements

The Ideal Leader

• Develops people, not just processes
• Makes data-driven decisions
• Builds trust and accountability
• Remains calm and effective during challenges
• Embraces change and continuous improvement
• Leads with confidence, humility, and integrity
• Is passionate about improving outcomes for children and families

What You'll Get

Salary

$80k-$84k

Benefits

• Three weeks PTO in your first year, plus ten paid holidays
• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) with employer match
• Tuition reimbursement
• Clinical Supervision Reimbursement for eligible licensure candidates
• Public Service Loan Forgiveness eligibility
• Florida State Loan Repayment eligibility (up to $50,000)
• Mileage reimbursement
• Paid volunteer time
• Employee Assistance Program (EAP)
• Company-issued technology for eligible roles
• Leadership development and advancement opportunities

Ready to Lead the Leaders?

The person who steps into this role won't just oversee programs.

They’ll strengthen teams, develop future leaders, improve outcomes for children and families, and help shape the future of Thompson's work across Florida.

Thompson is an Equal Opportunity Employer.

All candidates must successfully complete a drug screening and comprehensive background check. Thompson participates in E-Verify and Diana Screen for Florida locations.