Program Director (6628)

Lutheran Services Florida; Town of Florida (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Telehealth

EAP

Life insurance

Paid holidays

PTO

401(k) retirement plan

Job summary

Lutheran Services Florida is seeking a Program Director to oversee a continuum of care and coordinate services to ensure quality through monitoring, data management, and evaluation.

The role involves supervising staff, managing budgets, and collaborating with community and governmental partners to meet contract requirements and improve services for families.

Qualifications

• Bachelor’s degree in human services or related field.
• Master’s degree in social work or related behavioral science preferred.
• 3–5 years of program management experience—refugee services, migrant services, or child welfare is ideal.

Responsibilities

• Oversee a continuum of care ensuring holistic, culturally competent services.
• Monitor daily operation of programs and supervise staff.
• Ensure licensing, quality assurance, and fiscal requirements are met.
• Develop and administer program budgets and review monthly financials.
• Recruit, hire, and train staff; conduct performance evaluations.
• Prepare and submit program reports with statistical information.
• Engage community partners; assist with grants/proposals and outreach.

Education

Bachelor's degree in human services

Master's degree (preferred) in social work or related field

Program management

Staff supervision

Data analysis

Microsoft Windows (Word, Excel)

Communication skills

Bilingual English/Spanish (preferred)

Tools

Microsoft Word

Microsoft Excel

Windows OS

Job description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Program Director who wants to make an impact in the lives of others.

Purpose and Impact:

The Program Director will provide oversight and coordination of a continuum of care to ensure holistic, culturally competent services for LSF clients. This position acts as a liaison between all relevant stakeholders in the local system of care/service area. This position ensures the effectiveness and quality of services through supportive program management, monitoring, data management, trend analysis and evaluation, training, and technical assistance. This is a non-direct care position.

Essential Functions:

• Monitors the daily operation of assigned program functions.
• Supervises all assigned programs and staff under scope of responsibility.
• Assures assigned programs meet or exceed all licensing, quality assurance, and fiscal requirements promulgated by regulatory and compliance entities, such as Florida Department of Children & Families (DCF), Department of Health (DOH), Council on Accreditation and other such agencies.
• Ensures adequate staffing in assigned program areas.
• Responsible for recruiting, hiring, training, and supervising staff.
• Conducts employee performance evaluations in accordance with the Agency’s compensation plan.
• Prepares improvement plans, corrective action plans, and warning reports for employees when they fail to comply with LSF Policy and Procedures, Office of Refugee Resettlement (ORR), and DCF - Refugee Services rules, regulations, and goals.
• Develops and/or administers program budget, revisions, and amendments.
• Reviews monthly financials and prepares corrective action, when needed.
• Attends recommended meetings or conferences.
• Monitors case files monthly and goals for each employee to assure compliance with contract requirements.
• Reports regularly to the Regional Program Director all aspects of employee performance and development.
• Interpret data, analyze results to provide ongoing reports.
• Identify, analyze, and interpret trends or patterns.
• Filter and "clean" data by reviewing reports and performance indicators to locate and correct problems.
• Submit program reports on a timely basis that reflect statistical information and activity of the programs.
• Reviews, approves, and signs staff timesheets, expense reports, DPVs, PTOs, vacation schedules, and forwards to Regional Program Director for final approval (if applicable).
• Assists the leadership in writing grants/proposals, outreach, and community development tasks and other special projects.
• Conducts outreach, community networking, and development including making presentations to community agencies.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to communicate effectively via phone, email, and in-person.
• Occasional standing, walking, and lifting up to 15 pounds (e.g., carrying program materials, event supplies).
• Ability to travel locally or regionally as needed for program oversight, meetings, or events.
• Must be able to occasionally work extended hours or weekends during peak program periods or events.

Education:

Bachelor’s degree in human services field is required. Master’s degree in social work or an equivalent degree in education, psychology, sociology, or other relevant behavioral science is preferred. Preference will be given to candidates with applicable program related certification(s)

Experience:

3-5 years of work experience in program management or in a related field (refugee services, migrant service, child welfare administration, child protective services).

Knowledge, Skills, Abilities:

• Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel)
• Must possess a valid state driver’s license and be eligible to drive to facilitate program services as required by contractual agreement.
• Required to work a flexible schedule to facilitate program services.
• Knowledge of community resources and ability to connect families to community services.
• Excellent clinical and crisis intervention skills.
• Excellent verbal and written communication skills
• Critical assessment and analysis skills
• Bilingual English/Spanish fluency is program-specific and may be required by some programs. If not required by the program(s), bilingual is preferred.
• Must be able to pass FBI, and Child Abuse and Neglect Checks for every state in which they have resided in the last five years.
• Able to travel to other counties specified in the contract as required.

Principal Accountabilities:

• Reports to Program Director- Regional.
• Able to work independently and with minimal supervision.
• Team player with co-workers.
• Meeting monthly goal.
• Accurate, complete, and timely submission of paperwork.
• Adherence to LSF personnel policies and procedures.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  
  
  
  • Note: Head Start employees paid time off and holiday schedule may differ
  
  
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.