Program Director - 0004G - Mon-Fri 8AM-4PM

WellLife Network; Coram (NY); On-site; USD 76,000 - 80,000; Full time

Benefits offered by this job

Competitive hourly rate

Medical, dental, vision insurance

401k retirement plan

Paid time off

Wellness program

Professional development

Meaningful work

Collaborative team environment

Job summary

WellLife Network in Coram, NY seeks an experienced PROS Program Administrator to oversee the PROS site operations, supervision of staff, documentation, and revenue cycle management. The role ensures adherence to PROS standards and promotes a rehab-focused environment.

You will lead program development, monitor billing processes, and coordinate with clinical supervisors to sustain high-quality care and compliance across services.

Qualifications

• Licensed social work or related field (LMSW/LMHC/LCSW) with regulatory credentials.
• Strong administrative and organizational skills.
• Effective communication and problem-solving abilities.
• Ability to work autonomously and collaborate across teams.

Responsibilities

• Oversee day-to-day PROS program operations including programming, billing and staff.
• Promote rehab and recovery principles for staff and participants.
• Empower staff to participate in program growth and achieve consensus.
• Ensure documentation compliance and timely submission of all records.

Skills

Licensed professional (LMSW/LMHC/LCSW)

Job description

Job Details: Job Location: Coram - Coram, NY, Education Level: Graduate Degree, Salary Range: $76000.00 - $80000.00Salary, Make an Impact.

At WellLife Network, your clinical expertise helps individuals achieve wellness, recovery, and independence. Join a compassionate team of professionals dedicated to providing person-centered care across behavioral health, developmental disabilities, and community-based programs. Here, your skills make a real difference - one life, one family, and one community at a time.

Position Summary:

Oversee the full operation and supervisor of PROs site; program, clientele, staff, documentation, revenue cycle management. Ensure adherence to PROs standards of care and regulations. Promotes a rehab and recovery environment.

Essential Accountabilities:

• Oversee day-to-day operations of PROS program to include programming, billing and staff.
• Program development: Promote rehab and recovery principles for staff and participants as well as collaborating agencies/programs.
• Ability to gain staff consensus for change, as needed. Ability to empower staff to participate in program growth.
• Ensure compliance of all documentation and program processes. Assist staff to ensure accurate and timely completion of all required documentation.
• Review/check of MHTP’s, reviews, progress notes, and charts regularly; assess day-to-day billing submission to
• Ensure that all visits are documented and medical necessity linkages are met.
• Actively monitor the utilization review process to ensure documentation meets all standards.
• Collaborate with the clinical supervisor and discuss clinical pertinence reviews insuring this is incorporated into staff evaluations.
• Review and maintain reports based on outcome data.
• Ensure the program is maximizing billable services.
• Assist AVP of Clinical Services in reviewing and development of program policy and procedures as well as reporting systems and databases, including NIMRS, NYESS and CAIRS.
• Keep records of statistics, budgets, reports, program information, policies and procedures.
• Coordinate and develop program schedules.
• Manage orientation team; oversee referrals from outreach, orientation to admittance.
• Facilitate effective communication between program teams (i.e. - IDDT, IPS, IRGA, Clinical, and Support staff).
• Ability to facilitate effective communication throughout the program and disseminate information in a timely manner.
• Conduct/lead staff meetings.
• Responsible for the Administrative supervision and management of the site.
• Be available to supervisees, on an as-needed basis and respond to questions, problems/emergencies and/or crises.
• Support staff to develop skills, strengths and grow as professionals.
• Coordinate and schedule in-service training and presentations for staff.
• Interview candidates for various positions and handle disciplinary/progressive counseling actions.
• Participate in Incident Review Committee meetings and quality management meetings as needed.
• Outreach, marketing and facilitation of program presentations in the community as needed.
• Work collaboratively with all lead staff to include but not be limited to the psychiatrist/nurse practitioner and clinical coordinator.
• Ensure process for record keeping for service dollars, purchasing for the program and café funds.
• Provide disciplinary actions to staff in violation of agency, contract or program policy.
• This does not limit the assignment of duties or exclude the performance of other duties not mentioned as assigned by Supervisor and/or Senior Management.

#INDClinical

Job Qualifications:

• LMSW, LMHC, LCSW, or other licensed professional within related health field.
• Thorough knowledge of PROS program and regulations.
• PROS experience preferred.
• Excellent administrative and organizational skills.
• Effective communication and problem-solving skills.
• Ability to be self-directed while understanding when and how collaboration is needed.
• Ability to handle emergencies, crisis intervention and situations require quick decision-making.
• Outstanding documentation skills and sound understanding of compliance standards.
• Knowledge and experience in supervising and leading staff.
• Effective team building, managing and interpersonal skills.
• Knowledge of budgets, program policy and procedure, and report writing.

AMERICANS WITH DISABILITY SPECIFICATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; The employee must occasionally lift and/or move in excess of 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

What You’ll Gain

• Compensation: Competitive hourly rate based on experience.
• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance: Paid time off, holidays, and personal days.
• Wellness Program: Free and low-cost gym and wellness access and support.
• Training & Growth: Ongoing professional development and career advancement opportunities.
• Meaningful Work: Direct impact on the lives of youth and their families.
• Supportive Environment: A collaborative team that values your contributions