Program Director

Behavioral Health Group - BHG; Springfield (MO); On-site; USD 65,000 - 76,000; Full time

Benefits offered by this job

Flexible schedules

Early in/early out hours

No nights and no Sundays

Generous paid time off

Holidays off

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability protection

401(k) match

Quarterly bonus potential

Licensing incentives

EAP

Wellness services

Exclusive discounts

Tuition reimbursement

Job summary

Behavioral Health Group - BHG is seeking a Program Director to lead our Springfield treatment center with patient-centered care from admission through recovery. You will supervise clinical and administrative staff, ensure regulatory compliance, and drive operational excellence.

The role emphasizes staff development, audits, and collaboration with Human Resources to recruit and retain a strong team while maintaining quality of care and service delivery.

Qualifications

• Must have a bachelor’s degree (or higher).
• Must have 2-3 years of management experience.
• Experience managing substance use disorder treatment programs.
• Leadership experience overseeing operations, compliance, safety, accreditation, and quality of care.
• Experience serving economically and culturally diverse communities.

Responsibilities

• Guide the day-to-day operations of the treatment center, ensuring high-quality, compassionate care from admission through ongoing treatment.
• Oversee key clinical and operational functions, including admission, medication services, patient processing, chart preparation, and coordination with community partners.
• Foster a welcoming, safe environment for patients, families, and staff.
• Address patient concerns and grievances with professionalism and empathy.
• Respond to urgent issues, including after-hours situations as needed.
• Monitor program performance, analyze metrics, and identify process improvements.
• Manage revenue collection and oversee expenditures within budget.
• Develop staff schedules balancing patient needs and efficiency while minimizing overtime.
• Oversee staff onboarding, meetings, and quality improvement efforts.
• Ensure licenses, certifications and continuing education requirements are met.

Skills

Leadership

Regulatory compliance

Operations management

Staff development

Budget management

Communication

Education

Bachelor’s degree (or higher)

Tools

Basic computer skills

Job description

We’re looking for a committed and proactive Program Director who is dedicated to patient-centered care and recovery. As the head of the clinic, you’ll play a critical role in serving patients throughout their recovery journey by maintaining and supervising clinical and administrative staff, ensuring regulatory compliance, and guaranteeing operational excellence. If you want to make an impact on the lives of many, join us in our mission to break patients free of addiction and rebuild hope.

Pay: $65,000 - $76,000 plus Bonus Structure

What BHG Can Offer You

Work-Life Balance

• Flexible and predictable schedules.
• Early in/early out hours.
• No nights and no Sundays.
• Generous paid time off.
• Enjoy holidays off.

Comprehensive Benefits

• Medical, dental and vision coverage, plus life insurance and disability protection.
• Competitive discretionary 401(k) match.

Recognition and Rewards

• Competitive compensation.
• Quarterly bonus potential.
• Incentives for certifications or licenses.

Employee Perks

• Employee Assistance Program (EAP).
• Self-care and wellness services.
• Exclusive discounts on various services and entertainment options.

Grow With Us

• Role-based training programs.
• Developmental opportunities.
• Clinical supervision hours.
• Certification support.
• Career advancement pathways with our leveling program.
• Tuition reimbursement.

What You’ll Do

Provide Care and Leadership

• Guide the day-to-day operations of the treatment center, ensuring patients receive high-quality, compassionate care from admission through ongoing treatment.
• Oversee key clinical and operational functions, including admission, medication services, patient processing, chart preparation, and coordination with community partners.
• Foster a welcoming, safe, and supportive environment for patients, families, and staff.
• Address patient concerns, complaints, and grievances with professionalism and empathy.
• Respond to urgent occupational issues, including after-hours situations as needed.

Management and Initiative

• Monitor program performance, analyze operational metrics, and identify opportunities to improve processes and patient outcomes.
• Manage revenue collection and oversee expenditures to ensure the treatment center operates responsibly within budget.
• Develop staff schedules that balance patient needs, team well-being, and operational efficiency while minimizing overtime.

Team Building

• Oversee staff onboarding and create opportunities for growth, learning, and career advancement.
• Lead regular staff meetings, case conferences, and intervention discussions that encourage collaboration.
• Coordinate internal and external audits and guide the team through continuous quality improvement efforts.
• Ensure all team members maintain required licenses, certifications, and continuing education requirements.
• Partner with Human Resources on recruiting, hiring, employee relations, performance management, and retention to build a strong, engaged workforce.
• Foster an inclusive and respectful workplace where every team member feels supported and empowered to do their best work.
• Ensure compliance with all regulatory and accrediting agency requirements while communicating regulatory updates to staff.

Qualifications

• Must have a bachelor’s degree (or higher).
• Must have 2-3 years of management experience.
• Valid driver’s license.
• Professional certifications or licensure related to the role.
• Experience managing substance use disorder treatment programs.
• Leadership experience overseeing operations, compliance, safety, accreditation, and quality of care.
• Experience serving economically and culturally diverse communities.

Preferred Qualifications

• Advanced knowledge of Medication-Assisted Treatment (MAT).
• Ability to identify operational challenges and develop long-term solutions.
• Excellent verbal and written communication skills.
• Sound leadership, integrity, and professional judgement.
• Effective decision-making and problem-solving abilities.
• Knowledge of ethical standards and regulatory compliance.
• Proficiency with basic computer applications and word processing software.

Physical Requirements And Working Conditions

• Fast-paced clinical environment with period of increased activity.
• Exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal justice involvement.
• Prolonged standing, bending, and stooping.
• Alternating between sitting and standing throughout the workday.
• Potential exposure to bloodborne pathogens.
• Use of appropriate personal protective equipment (PPE) when required.
• Frequent keyboarding and computer use.

Our Team

At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others. BHG is the largest network of Joint Commission-accredited treatment centers and a leading provider of opioid addiction treatment services. With over 110 locations in 24 states, our team of more than 1,900 employees serves over 42,000 patients and helps patients find real recovery.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.