Program Director

Healogics; Lee's Summit (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

Healogics is seeking a Program Director/Program Manager to lead the Wound Care Center within the assigned area. You will manage day-to-day operations, staff, finances, and ensure quality improvements while fostering collaborative hospital relationships.

Responsibilities include driving community education and marketing to increase referrals, overseeing resources, and coordinating with hospital leadership to achieve program goals and patient outcomes.

Qualifications

• Oversee day-to-day outpatient clinic operations and staff management.
• Support collaboration with hospital personnel and HR for staffing and resources.
• Improve clinic flow, processes, and outcomes using organizational resources.

Responsibilities

• Oversee day-to-day outpatient clinic operations.
• Direct staff and coordinate hospital relations and resources.
• Manage revenue cycle and financial performance.
• Develop and execute community education/marketing plans to increase referrals.
• Monitor quality and performance improvement initiatives.

Skills

Operations management

Financial management

Team leadership

CRM system

Tools

CRM system

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non‑healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships

The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is responsible for the complete oversight of the Wound Care Center, to include the following functions: day-to-day center operations, staff management, financial management, quality/performance improvement, and community education. The Program Director/Program Manager is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and the hospital.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:

• Manages the Center's Operations (20%):
  • Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.
  • Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company's resources.
  • Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.
  • Facilitates the flow of information and maximizes effective communication throughout the program.
  • Prioritizes responsibilities and directs the work of the Center's clinical staff and non- clinical staff.
  • Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.
  • Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews. (5%)
• Performs Financial Management (10%):
  • Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.
  • Stays current with reimbursement changes, providing physician and staff updates and education as needed.
  • Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.
  • Tracks and reports all ancillary revenues generated by the program.
  • Manages costs through appropriate utilization and management of labor and supply.
  • Works with Healogics support team to complete financial reviews and presents results to hospital leadership.
• Manages Community Education/Marketing functions (40%):
  • Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).
  • Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.
  • Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
  • Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
  • Communicates on a regular basis with the (C)DO and/or (C)VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.
• Manages Quality/Performance Improvement functions (10%):
  • Implements and manages a continuous Wound Care Center Perform