Program Director

YWCA Cass Clay; Fargo (ND); Hybrid; USD 70,000 - 95,000; Full time

Job summary

YWCA Cass Clay is seeking a full-time Program Director to lead, evaluate, and expand programs aligned with the organization’s mission. You will partner with the Chief Program Officer to ensure quality, compliance, and impact across initiatives that serve the community.

The role requires 3+ years in program management, strong leadership and communication, and ability to manage budgets while collaborating with diverse stakeholders. Travel and a valid driver’s license are expected.

Qualifications

• Bachelor’s degree in a related field (Master’s level education preferred).
• Minimum of 3 years of experience in program management, including supervision of staff.
• Strong leadership, communication, and organizational skills.
• Experience with budget oversight and management.
• Ability to work collaboratively with diverse teams and stakeholders.
• Excellent problem-solving and decision-making abilities.
• Must have valid driver’s license and maintain auto insurance; travel off-site as needed.
• Proficient in program evaluation and data analysis.
• Meets all background check requirements.
• Understanding of the mission of the YWCA Cass Clay; eliminating racism and empowering women.

Responsibilities

• Supervise, coach, and evaluate program staff, providing training, professional development opportunities, and guidance for performance improvement.
• Foster a collaborative team culture and encourage innovative approaches to program delivery.
• Promote a positive work environment that encourages diversity, equity, and inclusion.
• Provide clear and concise communication that engages and motivates employees toward desired goals.
• Work with YWCA Leadership to develop and monitor program budgets.
• Lead the development, implementation, and management of high-quality programs aligned with the mission and goals.
• Collaborate with the CPO to evaluate programs and design new initiatives.
• Maintain in-depth knowledge of all YWCA programming and ensure regulatory compliance.
• Monitor program outcomes and assist in regular reporting; collect data and report on impact.
• Represent YWCA at meetings and public events; provide tours and advocacy as needed.
• Assist in budget development and resource procurement; ensure operations stay within budget.

Skills

Leadership

Communication

Organizational skills

Budget oversight

Collaboration

Problem solving

Driver's license

Travel willingness

Data analysis

Background check compliance

Education

Bachelor’s degree in related field

Master’s level education preferred

Job description

YWCA Cass Clay is currently seeking a full-time Program Director. The Program Director will be responsible for overseeing the planning, development, implementation, and evaluation of YWCA programs. Working closely with the Chief Program Officer (CPO), the Program Director will ensure that programs are aligned with the YWCA’s mission, strategic goals, and budget. The role involves managing program leadership, maintaining program quality, and ensuring compliance with policies and regulations.

Job Duties

Leadership

• Supervise, coach, and evaluate program staff, providing training, professional development opportunities, and guidance for performance improvement.
• Foster a collaborative team culture and encourage innovative approaches to program delivery.
• Promote a positive work environment that encourages diversity, equity, and inclusion.
• Provide clear and concise communication that engages and motivates employees toward desired goals.
• Work with YWCA Leadership to develop and monitor program budgets.

Safety/Security

• Maintain the safety and security of the Shelter and Housing facilities through the development of safe operating procedures and ensuring proper operation of security systems.
• Ensure that policies and procedures for all programs are developed, updated, and carried out.
• Manage crisis situations and train staff for circumstances including, but not limited to, emergency evacuation, intruder, etc.
• Model and train staff in effective decision-making and de-escalation during crisis situations, including when to involve a supervisor and follow established safety and reporting protocols.

Program Development and Management

• Lead the development, implementation, and management of high-quality programs that align with YWCA’s mission and goals.
• Collaborate with the CPO to evaluate current programs, identify opportunities for expansion or improvement, and design new initiatives.
• Maintain in-depth knowledge of all YWCA programming.
• Ensure all programs comply with relevant regulations, funding requirements, and organizational policies.
• Monitor program outcomes and assist in the preparation of regular reports both internally and externally.
• Assist in the collection of program data and ensure accurate reporting on program impact and outcomes.
• Assist in evaluating the impact and effectiveness of YWCA programs.

Partnerships and Collaborations

• Build and maintain relationships with key stakeholders, including community organizations, donors, government agencies, and other partners.
• Represent YWCA at meetings and public events related to programmatic initiatives.
• Provide informational tours of YWCA facilities.
• Educate and advocate on behalf of YWCA and the participants who receive services.

Financial and Resource Management

• Assist in the development of annual program budgets.
• Manage program budgets, ensuring the efficient allocation of resources.
• Monitor financial performance and ensure that programs operate within budgetary constraints.
• Oversee the procurement of resources and materials necessary for program implementation.

Other Job Duties

• Prompt and reliable attendance is required.
• Provide current certification in CPR and First Aid.
• Assume duties required of CPO, as needed.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in a related field (Master’s level education preferred).
• Minimum of 3 years of experience in program management, including supervision of staff.
• Strong leadership, communication, and organizational skills.
• Experience with budget oversight and management.
• Ability to work collaboratively with diverse teams and stakeholders.
• Excellent problem-solving and decision-making abilities.
• Must have valid driver’s license and maintain appropriate auto insurance. Must be able to travel off site as needed.
• Proficient in program evaluation and data analysis.
• Meets all background check requirements.
• An understanding of, appreciation for, and support of the mission of the YWCA Cass Clay; eliminating racism and empowering women.

Requirements

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential job functions of this position. While performing the responsibilities for this position, the employee is required to sit, stand, walk, climb stairs, bend, push, carry and drive frequently. The employee will also be required to twist at waist, squat, kneel, stoop, crouch and reach overhead occasionally. Standing in place and sitting at desk for prolonged periods of time are performed occasionally. Repetitive keying, data entry, wrist motion, and reaching above shoulders are performed frequently. Lifting up to 20 lbs. from shoulder to overhead is occasional, carrying and pulling up to 20 lbs. is performed frequently and pushing up to 40 lbs. is performed frequently.