Program Director

Charles River Center; Easton (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

Charles River Center is seeking a Residential Program Director to oversee daily operations of CRC home(s), supervise staff, and develop Individualized Service Plans (ISPs). The role also coordinates medical services and ensures adherence to our mission and policies.

Responsibilities include staff recruitment/training, documentation, and ensuring compliance with DDS and licensing standards while supporting residents and families in a person-centered approach.

Qualifications

• Bachelor's degree or equivalent experience in human services.
• Five years of related experience in developmental disabilities.
• Staff supervision experience is a plus.
• Must be able to obtain a CORI background check.

Responsibilities

• Develop, implement, and review ISPs for individuals served.
• Provide and oversee direct care and supervision in daily activities.
• Coordinate medical/clinical appointments with nursing staff.
• Recruit, hire, train, and supervise staff; conduct evaluations.
• Ensure compliance with DDS, licensing, and agency policies.
• Maintain documentation and family/provider communications.

Skills

Interpersonal skills

Communication

Leadership

Planning & organization

Education

Bachelor's degree in human services or related field

Five years of experience with individuals with developmental disabilities

Tools

MS Office

Job description

Position OverviewThe Residential Program Director is responsible for overseeing the daily operations of assigned CRC home(s). This role includes managing all assigned staff, developing and implementing Individualized Service Plans (ISPs), coordinating medical services, and providing direct care and supervision. The Program Director ensures that all activities align with our mission and comply with the Charles River Policies and Procedures Manual.Essential Duties & Responsibilities(Other duties may be assigned)Program & Individual Support:Develop, implement, and review ISPs while responding to the needs, desires, and interests of individuals.Provide and oversee direct care and instruction in personal care, adaptive equipment, education, social skills, meal preparation, community inclusion, and more.Implement and oversee behavioral support programs, including Positive Behavioral Supports with the assistance of assigned clinical staff.Ensure healthcare needs are met through the coordination of medical/clinical appointments and all necessary follow up with the assistance of assigned nursing staff.Assist with financial needs and benefits such as SSI, SSDI, Medicaid, and Medicare as needed.Act as a resource for individuals, families, referral agencies, and residential staff, ensuring smooth coordination of services.Support the development and monitoring of program goals, evaluating service effectiveness and resource allocation.Staff Supervision & Development:Recruit, interview, hire, train, and supervise staff members.Conduct performance evaluations per agency policies.Organize staff schedules, meal plans, activities/chores and other daily operations to ensure adequate staffing coverage.Lead regular staff meetings, sharing updates and addressing concerns per agency policies.Provide on-call emergency support on a rotational basis.Operational & Administrative Responsibilities:Maintain all required documentation, including logs, trainings, progress notes, service agreements, and reports per agency policies.Ensure a safe and well-maintained home environment, performing housekeeping tasks as necessary.Coordinate social, leisure, educational, and developmental activities for individuals.Advocate for individuals’ human and legal rights.Oversee meal planning and preparation, ensuring nutritional balance.Maintain open communication with service providers, families, guardians, and community members.Regulatory Compliance & Training:Ensure compliance with the Department of Developmental Services (DDS) and other regulatory agencies.Participate in all assigned internal qualitative and DDS OQE licensing reviews and implement necessary corrective actions.Attend and facilitate training sessions, keeping up with industry standards and best practices.Required Skills & CompetenciesInterpersonal Skills: Engages effectively and professionally with individuals at all levels.Teamwork & Cooperation: Works collaboratively with colleagues and management.Dependability: Completes responsibilities accurately and reliably.Communication: Expresses information clearly through verbal and written communication.Planning & Organization: Manages multiple tasks, prioritizes workload, and adapts to changing conditions.Leadership & Supervision: Supports and enforces policies while setting an example through personal conduct.Data Management: Collects, compiles, and reports information accurately and promptly.Five years of experience working with individuals with developmental disabilities or bachelor’s degree in human services or a related field.1 year of staff supervision is a plus.Valid driver’s license.Successful completion of state and agency-mandated training:First Aid/CPR (within first month of employment)DDS Medication Administration Certificate (within first six months)Safety Care/Legal Certificate (within first six months)DPPC/Fire Safety/Human Rights/Universal Precautions Certificate (upon hire)New Hire Orientation, including completion of CORE Curriculum (within first three months)Knowledge of Positive Behavioral Supports is preferred.Strong oral and written communication skills.Must consent to a Criminal History Background Check (CORI) and release of information from agencies such as the Disabled Persons Protection Commission (DPPC) and Department of Developmental Services (DDS).Proficiency in Microsoft Office applications.Must be able to perform essential duties with reasonable accommodation.Language & Communication SkillsMust be fluent in English.Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.Strong written communication skills for report writing and correspondence.Ability to effectively communicate with individuals in their primary mode of communication.Physical DemandsMust have the endurance to meet the physical demands of the job.Regularly required to sit, stand, walk, stoop, kneel, and crouch.Frequent use of hands/fingers to handle objects and controls.Must be able to lift up to 30 pounds from floor to waist and 10-15 pounds from waist to overhead.Ability to maneuver up to 100 pounds with assistance as needed.Reasoning AbilityMust be able to follow detailed written and verbal instructions.Strong problem-solving and decision-making skills required.