Program Director

Sira Consulting, an Inc 5000 company; Chicago (IL); Remote; USD 150,000; Full time

Job summary

A leading company is seeking an experienced Program Director to oversee complex IT and telecom service delivery programs in the healthcare sector. The ideal candidate will have extensive experience in leading large-scale infrastructure projects, ensuring high performance and alignment with client objectives. This role requires outstanding leadership skills, deep stakeholder management expertise, and proven program governance capabilities, all while fostering cross-functional collaboration across teams.

Qualifications

• 20+ years of IT/Networks/Telecom experience.
• 5+ years managing mission-critical 24x7 service operations.
• Proven program management experience with accounts over $3M.

Responsibilities

• Lead end-to-end IT infrastructure and network services delivery.
• Define program plans, manage timelines and budgets.
• Serve as primary contact for client leadership.

Skills

Leadership

Stakeholder Management

Delivery Expertise

Financial Management

Education

Bachelor’s degree in Computer Science or related field

Master’s in Business Administration (MBA)

Tools

MS Project

ServiceNow

JIRA

Job description

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Sira Consulting, an Inc 5000 company provided pay range

This range is provided by Sira Consulting, an Inc 5000 company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $150,000.00/yr

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Location: Remote (with up to 20% travel to the following locations)

• Saint Johns, Florida
• Chicago, IL
• Indianapolis, IN

Employment Type: Full-Time (Permanent)

Job Overview:

We are looking for an experienced Program Director to lead complex IT/Network/Telecom service delivery programs, especially in the healthcare domain. The ideal candidate will bring strong leadership, program governance, stakeholder management, and delivery expertise to ensure exceptional performance across mission-critical, large-scale infrastructure programs.

Key Responsibilities:

Program Management

• Lead end-to-end delivery of IT infrastructure and network services programs, including managed services and digital transformation projects.
• Define and manage program plans, timelines, budgets, and resources for successful outcomes.
• Track KPIs and performance metrics to ensure delivery alignment with business goals and client expectations.
• Drive weekly and monthly governance, prepare detailed status reports and manage risks and dependencies.
• Oversee project deliverables, vendor engagement, and change control processes.
• Participate in incident and change management processes to ensure SLAs are met.

Client Engagement & Stakeholder Management

• Serve as the primary point of contact for client leadership, building trusted relationships and ensuring satisfaction.
• Understand client business objectives and map them to technical delivery outcomes.
• Manage escalations and represent program health to senior stakeholders and C-level executives.
• Facilitate regular reviews and strategic planning sessions with clients.

Team & Delivery Leadership

• Lead cross-functional teams, including onsite, offshore, vendor, and subcontractor resources.
• Mentor and guide project managers, engineers, and operations leads across the program lifecycle.
• Promote collaboration, accountability, and high-performance delivery culture.
• Identify and mitigate delivery and operational risks.
• Drive resolution for escalated issues and implement contingency plans.
• Conduct root cause analyses and establish preventative measures.

Strategic Growth & Innovation

• Identify opportunities for service expansion, automation, and innovation.
• Support business development and pre-sales activities, including solutioning and proposal defense.
• Stay current on industry trends to drive technology modernization for clients.

Compliance & Quality Assurance

• Ensure deliverables comply with contract obligations, quality standards, and regulatory frameworks.
• Adhere to best practices (e.g., ITIL, Agile), conducting regular audits and reviews for continuous improvement.

Required Experience & Qualifications:

• 20+ years of experience in IT/Networks/Telecom, with 5+ years managing mission-critical, 24x7 service operations.
• 2+ years managing service delivery in the healthcare industry.
• 15+ years of project/program management experience in network-related initiatives.
• Proven experience delivering service for accounts with ACV of $3M+.
• Strong background in infrastructure operations, unified communications, and offshore/onshore delivery models.
• Financial management skills including budget tracking and cost optimization.
• Familiar with ITIL, Incident, Change, and Problem Management.

Preferred Skills:

• Strong leadership, organizational, and communication skills.
• Experience working in a PMO environment.
• Proficiency in tools like MS Project, ServiceNow, JIRA, or similar.
• Track record of innovation and automation-driven service improvements.

Certifications (Preferred):

• PMP / PRINCE2
• ITIL Foundation / Intermediate

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Master’s in Business Administration (MBA) preferred.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting

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