Program Director

Oliverusa; Chicago (IL); Hybrid; USD 127,500 - 142,500; Full time

Job summary

Oliverusa is hiring a Program Director in Chicago to oversee delivery operations for their studio. This role involves leading a team across multiple locations and ensuring performance metrics are met using OMG as the workflow management system.

The successful candidate will have proven experience in a complex content production environment and strong leadership skills across diverse teams. The position includes a competitive annual salary ranging from $127,500 to $142,500, along with a commitment to inclusivity in the workplace.

Qualifications

• Proven experience leading delivery and operations in a complex content production environment.
• Expert proficiency with project management and workflow systems.
• Strong data literacy with delivery metrics and SLA reporting.

Responsibilities

• Own the end-to-end delivery operation using OMG.
• Lead and develop integrated teams across multiple locations.
• Manage weekly and monthly accountability rhythms and reporting.

Skills

Leadership in multi-brand environments

Expert proficiency with project management systems

Strong data literacy and metrics ownership

Problem-solving skills

Experience with cultural team management

Tools

OMG

Workfront

Wrike

Job description

Role: Program Director

Location: Chicago, IL, United States (Remote)

About the role

The Program Director leads delivery and operations for the OLIVER studio working in partnership with our client. You are accountable for SLA performance, resource utilization, operational reporting, and the overall health of the studio’s day-to-day workflow. You partner directly with the Business Director, Resource Manager, and Integrated Project Managers to build and maintain a structured, scalable way of working.

What you will be doing:

• Own the end‑to‑end delivery operation — from brief intake and triage through production, review, approval, and delivery — using OMG as the central workflow management system
• Lead and develop a team of Integrated Project Managers and QA Managers across Mexico City and Chicago, building a delivery culture that is process‑led, SLA‑aware, and proactive
• Partner with the Resource Manager to allocate creative, production, and QA resource against the studio's active workload, managing peaks and troughs effectively
• Establish and maintain weekly and monthly accountability rhythms — status reporting, resourcing reviews, SLA tracking, and QBR preparation — in partnership with the Business Director
• Route tasks to talent, factoring real‑time utilization and SLAs; implement automated alerts to proactively address potential bottlenecks
• Drive quality control standards across all workstreams, working closely with the QA Manager to ensure every asset is accurate, brand‑compliant, and delivery‑ready
• Lead the studio's transition period: manage the handover of in‑flight work from incumbent agencies, build process documentation, and establish OLIVER's ways of working from go‑live
• Manage relationships with Mexico City‑based delivery team members, supporting cross‑cultural collaboration and remote operational effectiveness
• Report on studio performance against KPIs — cost per asset, time per project vs. SLA, resource utilization, revisions per asset — and identify trends and improvement opportunities
• Build and maintain the studio's operational playbooks, briefing standards, and SLA frameworks

What you need to be great in this role:

• Proven experience leading delivery and operations in a complex, multi‑brand content production environment — ideally spanning multiple locations and disciplines
• Expert proficiency with project management and workflow systems; experience with OMG or similar platforms (Workfront, Wrike, etc.) is a strong advantage
• A track record of building and managing high‑performance project management and operations teams
• Strong data literacy: comfortable owning delivery metrics, SLA reporting, and operational dashboards
• Experience managing distributed, multi‑cultural teams across different time zones
• A proactive, structured approach to problem‑solving — you identify risk early and resolve it before it reaches the client
• Experience leading studio transitions or agency implementations is a meaningful differentiator
• Advanced use of AI tools to enhance operational efficiency, including workflow intelligence, automated triage, and brief scoring via OMG's AI‑assist capability
• Agentic thinking for complex, multi‑team operational challenges: systematic, outcome‑focused, and adaptable
• Ability to train and guide the delivery team in responsible AI adoption within the studio's operational framework

Compensation

At the time of this posting, the base salary for this position may range from $127,500.00 to $142,500.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is one component of OLIVER’s total compensation package.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.