Program Director

SGA Youth & Family Services; Chicago (IL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

SGA Youth & Family Services in Chicago seeks an experienced Program Manager to oversee comprehensive social services programs across multiple communities. You will ensure deliverables meet contract requirements, work with partner agencies, and lead staff to achieve high-quality outcomes.

The role requires strong organizational skills, excellent written and verbal communication, and the ability to manage budgets and stakeholder relationships.

Qualifications

• Master's degree in public health administration or related field.
• Proven track record in program management and multi‑agency coordination.
• Experience with data reporting and performance metrics.

Responsibilities

• Oversee program deliverables and ensure timely outcome reports.
• Coordinate with program coordinators and partner agencies for multi‑agency collaboration.
• Identify regulatory updates and communicate key messages to the team.

Skills

Strong work ethic

Organizational skills

Communication skills

Detail-oriented

Education

Master's degree in public health administration

Tools

Microsoft Office

G Suite

Job description

Description

SGA provides a wide range of social services in some of Chicago's most challenged and consistently underserved communities and creates long-term and community-wide change.

Job Type

Full-time

Description

SGA provides a wide range of social services in some of Chicago's most challenged and consistently underserved communities and creates long-term and community-wide change.

Job Overview

SGA provides a wide range of social services in some of Chicago's most challenged and consistently underserved communities and creates long-term and community-wide change.

Major Duties And Responsibilities

• Ensures all program deliverables meet per contract requirements and work closely with program staff to ensure timely outcome reports are being submitted.
• Works closely with Program Coordinators/supervisors in overall performance of a multi-agency approach, including multiple partner agencies and community linkages.
• Leads the identification of program updates required because of regulatory changes; responsible for documenting, training, and communicating key messages to the team.
• Responsible for supervising program staff.
• Ensures that all program services are of the highest quality.
• Supervises, trains, and evaluates the performance of staff which includes coaching and program specific onboarding.
• Maintains sound financial management of program budgets in assigned portfolios.
• Manages departmental productivity standards.
• Develop and enhance working relationships with community-based organizations, city, state, federal government agencies and partnered agencies as appropriate.
• Collaborates with all levels of senior management in identifying additional funding sources and responding to requests for proposals.
• Serves as a liaison between existing dedicated resources to promote shared learning and best practice identification and communication.
• Understands data and articulates data needs required to assist with program needs; evaluates analytical outputs to test relevance and applicability and identify key insights.
• Oversee the development and coordination of training seminars for staff and/or community partners.
• If needed, develop, and implement an ongoing assessment/reassessment process for operational efficiencies, clients/families, coworkers, colleagues, and self.
• Ensures all statutory and regulatory requirements are met, and all required licenses are up to date.
• Ensure all department staff are trained regularly to meet compliance regulations.
• Performs additional duties as assigned.

KEY COMPETENCIES

• Competent in Microsoft Office tools and inputting services into an online database.
• Efforts to Outcomes data system.
• Familiar with various screening tools.
• Other duties as assigned

Requirements

• Must have a strong work ethic.
• Must be well organized and a self-starter
• Detail-oriented, professional attitude, reliable.
• Possess strong organizational and time management skills
• Strong problem-solving skills, solid accounting principles knowledge, documentation skills, research, and resolution
• Ability to communicate effectively and in writing, with staff and operational management.
• Ability to work independently and with a team in a fast-paced environment with emphasis on accuracy and timeliness

Education

• Master's degree (preferred) in public health administration with a focus on maternal health, social services, early childhood, or related field.

Experience

• At least 5 to 7 years of extensive management experience, specifically overseeing multiple, complex programming.

Other

• Experience in mental health, case management, and development of large facilities and/or multi-site preferred. Comprehensive knowledge of wraparound and comprehensive services. Significant experience in organizational/administrative development, program management with a demonstrated track record of success. A clear understanding of the community(s) being served. Demonstrated track record of strong community engagement skills. Sensitivity to cultural diversity is required. Ability to communicate and cooperate with diverse families, various professionals, and community groups. Has a thorough knowledge of community resources and services

Conditions of Employment

• Ability to work varying hours Monday - Friday; schedule may include some evenings and weekends.
• Office Software Proficiency: High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or G Suite (Docs, Sheets, Slides).
• Ability to travel between various work sites in Metropolitan Chicago

Physical Requirements

• Must be able to remain stationary 50% of the time.
• Must be able to frequently move inside the office to access file cabinets, office machinery, etc.
• Occasionally ascends/descends stairs.
• At times, it may be required to lift up to 25 lbs. for various needs
• Frequently moves in outdoor weather conditions.

Benefits

FULL-TIME BENEFITS ELIGIBLE

Eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance; employer-paid life insurance; short- and long-term disability coverage; a 403(b) retirement savings plan; paid vacation, sick leave, personal days, and holidays; an Employee Assistance Program; Benefits are provided in accordance with plan documents and organizational policies, and eligibility may vary based on employment status and scheduled hours.

Organizational policies and eligibility may vary based on employment status and scheduled hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

An Equal Opportunity Employer

Salary Description

$100,000 - $120,000