Case Mgr MWHS - Billingual

SGA Youth & Family Services; Chicago (IL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan

Paid vacation, sick leave, personal/HD

Employee Assistance Program

Job summary

SGA Youth & Family Services in Chicago seeks a full-time Outreach/Case Manager to recruit and maintain a caseload of up to 50 participants, conducting monthly contacts and comprehensive home-based services. You will collaborate with families and community partners, promote engagement, and support well-child visits.

The role requires a Bachelor’s in Social Work or related field, bilingual English/Spanish abilities, and experience with families.

Qualifications

• Bachelor’s degree in Social Work or related field required.
• Experience working with mothers, fathers, and families.
• Bilingual (English/Spanish) preferred; cultural sensitivity required.
• Strong communication and interpersonal skills.
• Ability to document and report accurately.

Responsibilities

• Recruit and maintain a caseload up to 50 participants with monthly contact.
• Establish and maintain cooperative relationships with families and community organizations.
• Provide home-based services, health education, breastfeeding/lactation support, and case management.
• Promote father/partner engagement and well-child visit education.
• Ensure HIPAA compliance and accurate data entry into ETO.
• Assist with developing Family Reproductive Plans and updating IFSPs quarterly.

Skills

Bilingual/Bicultural in English and SP

Experience with mothers, fathers, and

Counseling and interviewing skills

Education

Bachelor’s degree in Social Work or related field

Tools

Microsoft Office

Job description

Job Type

Full-time

Description

• Recruit and maintain a caseload of up to 50 participants and conduct monthly contact with each participant on the caseload. Must serve 100 participants within a program year.
• Establish and maintain cooperative, trusting relationships with individuals, families, and clinical/community-based organizations.
• Use language that conveys caring and is non-judgmental.
• Identify and share appropriate Healthy Start information and encourage and/or navigate referrals to and from clinics, community-based organizations.
• Use a range of outreach methods to engage individuals and groups in diverse settings.
• Complete required assessments, including Healthy Start tools to better understand participants, their families and their communities.
• Assist participants/families with creating goals that will be documented on an Individual Family Service Plan, which must be updated quarterly.
• Provide home-based services to women, men, and infants/children to provide health education, breastfeeding/lactation support, doula services, and other case management-related activities.
• Discuss the importance of and promote father/partner engagement with the infant/child with all participants.
• Explain the importance of well-child visits, including immunizations, and assist participants in finding a medical home for their infant/child and keeping recommended appointments.
• Discuss the importance of ongoing parent-child interactions, including reading to infants/children every day
• Screen and refer for substance abuse and postpartum depression treatment as indicated.
• Assist participants with completing a Family Reproductive Plan.
• Educate prenatal clients about child development and skills to enhance child development and provide developmental screenings utilizing ASQ SE 2 and ASQ 3 screening tools.
• Educate participants about infant safety, including safe sleep practices for baby.
• Assist in identifying children with special needs and make the necessary referrals. Explain the importance of well-child visits, including immunizations, and assist participants in finding a medical home for their infant/child and keeping recommended appointments.
• Advocate for and promote the use of culturally and linguistically appropriate services and resources within the Healthy Start program and with the diverse community partners.
• Understand organizational policies and procedures and ensure all work efforts conducted are consistent with Healthy Start guidelines and SGA policies and procedures.
• Contribute to the agency’s efforts related to prevention and integrated service delivery with other community providers. Demonstrates knowledge and is involved of the agency’s Continuous Quality Improvement Activities.
• Demonstrates knowledge and is involved of the agency’s Continuous Quality Improvement Activities.
• Maintain client family records as required by the agency and program standards.
• Compile and enter data into ETO as required by the Program and agency.
• Provide data and information that will assist in program reporting.
• Inform the Healthy Start Team of resources available to community families.
• Develop a consistent schedule to visit with program participants.
• Comply with HIPAA regulating stipulations.
• Perform additional duties as assigned.

Description

• Recruit and maintain a caseload of up to 50 participants and conduct monthly contact with each participant on the caseload. Must serve 100 participants within a program year.
• Establish and maintain cooperative, trusting relationships with individuals, families, and clinical/community-based organizations.
• Use language that conveys caring and is non-judgmental.
• Identify and share appropriate Healthy Start information and encourage and/or navigate referrals to and from clinics, community-based organizations.
• Use a range of outreach methods to engage individuals and groups in diverse settings.
• Complete required assessments, including Healthy Start tools to better understand participants, their families and their communities.
• Assist participants/families with creating goals that will be documented on an Individual Family Service Plan, which must be updated quarterly.
• Provide home-based services to women, men, and infants/children to provide health education, breastfeeding/lactation support, doula services, and other case management-related activities.
• Discuss the importance of and promote father/partner engagement with the infant/child with all participants.
• Explain the importance of well-child visits, including immunizations, and assist participants in finding a medical home for their infant/child and keeping recommended appointments.
• Discuss the importance of ongoing parent-child interactions, including reading to infants/children every day
• Screen and refer for substance abuse and postpartum depression treatment as indicated.
• Assist participants with completing a Family Reproductive Plan.
• Educate prenatal clients about child development and skills to enhance child development and provide developmental screenings utilizing ASQ SE 2 and ASQ 3 screening tools.
• Educate participants about infant safety, including safe sleep practices for baby.
• Assist in identifying children with special needs and make the necessary referrals. Explain the importance of well-child visits, including immunizations, and assist participants in finding a medical home for their infant/child and keeping recommended appointments.
• Advocate for and promote the use of culturally and linguistically appropriate services and resources within the Healthy Start program and with the diverse community partners.
• Understand organizational policies and procedures and ensure all work efforts conducted are consistent with Healthy Start guidelines and SGA policies and procedures.
• Contribute to the agency’s efforts related to prevention and integrated service delivery with other community providers. Demonstrates knowledge and is involved of the agency’s Continuous Quality Improvement Activities.
• Demonstrates knowledge and is involved of the agency’s Continuous Quality Improvement Activities.
• Maintain client family records as required by the agency and program standards.
• Compile and enter data into ETO as required by the Program and agency.
• Provide data and information that will assist in program reporting.
• Inform the Healthy Start Team of resources available to community families.
• Develop a consistent schedule to visit with program participants.
• Comply with HIPAA regulating stipulations.
• Perform additional duties as assigned.

Requirements

Education

• Bachelor’s degree in Social Work, Early Childhood or a related field required.

Experience

• Experience working with mothers, fathers, and families.
• Experience in case management.

Other

• Sensitivity to cultural diversity is required. Ability to communicate and cooperate with diverse families, various professionals, and community groups
• Strong ability to network and develop professional partnerships.
• Ability to work flexible hours, including occasional evenings & weekends.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers, employees, or the organization.
• Exercises discretion and independent judgment in executing tasks.

KEY COMPETENCIES

• Competent in Microsoft Office tools and inputting services in an online database.
• Bilingual/Bicultural in English and Spanish required.
• Valid Driver’s License and Automobile Insurance.

Physical Requirements

• Must be able to transport oneself to and from home visits.
• Occasionally ascends/descends stairs.
• Constantly positions oneself to assist children during activities.
• Frequently moves desks, chairs, tables, easels, and children's toys.
• At times may be required to lift up to 25 lbs. for various classroom and event needs.
• Frequently moves in outdoor weather conditions.

Benefits

FULL-TIME BENEFITS ELIGIBLE

Eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance; employer-paid life insurance; short- and long-term disability coverage; a 403(b) retirement savings plan; paid vacation, sick leave, personal days, and holidays; an Employee Assistance Program; Benefits are provided in accordance with plan documents and organizational policies, and eligibility may vary based on employment status and scheduled hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.This job description is subject to change at any time.

An Equal Opportunity Employer

An Equal Opportunity Employer

Salary Description

$44, 000