PROGRAM DIR - OUTPATIENT SERVICES

Universal Hospital Services Inc.; San Francisco (CA); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Generous Paid Time Off

401K with company match and stock plan

Medical, Dental, Vision, Prescription

Job summary

Foundations Recovery Network is seeking a seasoned PROGRAM DIRECTOR - OUTPATIENT SERVICES to lead its San Francisco outpatient behavioral health program. You will oversee operations, clinical performance, and ensure high-quality, evidence-based care across teams while maintaining regulatory compliance.

The role requires a master’s degree in a relevant field, current California licenses, and 5+ years in behavioral health with a focus on integrative care.

Qualifications

• Master’s degree in Social Work, Counseling, Psychology, HealthCare Administration, or related field.
• Current California LMFT, LCSW, LPCC, etc.
• Current Basic Life Support CPR certification that includes AED training and hands-on skills assessment.
• 5+ years of experience in behavioral health, mental health, addiction treatment, substance abuse recovery, detoxification, or outpatient healthcare settings.
• Experience with trauma-informed care, crisis intervention, and relapse prevention.
• Experience with integrative and holistic treatment approaches.

Responsibilities

• Create and manage operational workflows within Clinical Services and across the facility, overseeing day-to-day operations.
• Facilitate weekly clinical meetings with staff, provide case conceptualization and guidance to enhance patient outcomes.
• Monitor KPIs to maintain visibility into operational outcomes of the clinical department.
• Complete regular audits of clinical compliance documents and ensure all clinical aspects of the chart are in place.
• Provide training and monitor competencies for clinical skill within Clinical Services.
• Ensure clinically appropriate programming and patient interactions are in place and followed.
• Meet with patients, stakeholders, and family members to resolve issues and provide direct patient care as needed.
• Oversee hiring, training, oversight, discipline, and education for staff competency and performance measures.
• Participate with Senior Leadership to identify opportunities for improvement and lead change initiatives.
• Provide expertise to treatment teams to ensure quality care for patients.
• Respond to patient concerns, crisis situations, and medical or behavioral health emergencies with safety as a priority.
• Promote a safe, patient-centered environment focused on respect, healing, and recovery.
• Participate in staff meetings, trainings, compliance initiatives, and ongoing professional development.
• Demonstrate flexibility, accountability, and commitment to quality patient care.
• Ensure confidentiality and uphold ethical standards of care.
• Adhere to company policies and procedures.

Skills

Leadership

Clinical supervision

Strategic planning

Team collaboration

Crisis intervention

Education

Master's degree in Social Work, Counseling, Psychology, Healthcare Administration

California LMFT/LCSW/LPCC license

Job description

Responsibilities

About Foundations Recovery Network

We are the premier provider of integrated treatment for addiction and mental health issues. Our focus on professionalism, clear communication, and accuracy lets our treatment teams connect daily about each patient’s needs. We prioritize social and life skills development as well as health, wellness, and holistic approaches to recovery.

Our Intensive Outpatient Program(IOP) offers comprehensive, integrated outpatient treatment with flexible daytime and evening programs to address addiction and mental health issues in a supportive atmosphere. The integrative and holistic approach to our patient treatment includes group therapy, individual therapy, family therapy, yoga therapy, acupuncture massage therapy, and medication management.

Our patient-centered care and emphasis on education sets us apart from others in the industry. If you have a passion for helping others, find hope and healing, we want to hear from you!

You can expect our employees to:

• Prioritize patient well-being
• Be open, honest, and empathetic
• Be committed to patient-centered care
• Be supportive, compassionate, and respectful
• Be focused on patient recovery mindset
• Thrive on working collaboratively with others
• Take on complex challenges and approach each patient with empathy, professionalism, and consistency while ensuring that treatment plan, safety, and individualized care remain the top priority

Additionally, we will provide:

• Competitive compensation
• Generous Paid Time Off
• 401K with company match and discounted stock plan
• Excellent Medical, Dental, Vision, and Prescription Drug Plan, etc.

We are seeking:

An experienced, strategic, and mission-driven PROGRAM DIR-OUTPATIENT SERVICES to lead the operations and clinical performance at our outpatient behavioral health program in San Francisco. This position is responsible for the overall leadership, management, and performance of the outpatient program, ensuring the delivery of high-quality, evidence-based behavioral healthcare while maintaining compliance with all applicable federal, state, and accreditation standards.

The Program Dir-Outpatient Services provides operational and clinical oversight, supervises staff, manages program performance, and promotes exceptional outcomes.

Qualifications

Responsibilities:

• Create and manage operational workflows within Clinical Services and across the facility, overseeing day to day operations within the facility
• Facilitate weekly clinical meeting with staff, provide case conceptualization and guidance to enhance patient outcomes and high-level clinical interventions
• Monitor KPIs to maintain visibility into operational outcomes of the clinical department
• Complete regular audits of clinical compliance documents and ensure all clinical aspects of the chart are in place
• Provide training and monitor competencies for clinical skill within Clinical Services
• Ensure clinically appropriate programming and patient interactions are in place and are being followed within the facility and across departments
• Meets with patients, stakeholders, and family members to resolve issues and provide direct patient care as needed
• Perform functions for hiring training, oversight, discipline, and education for staff competency and performance measures
• Participate as part of Senior Leadership to identify opportunities for improvement within the facility, leading and participating in change initiatives
• Provide expertise to the treatment teams to ensure quality and appropriate care is given to patients
• Respond appropriately to patient concerns, crisis situations, and medical or behavioral health emergencies while ensuring patient safety at all times
• Promote a safe, supportive, and patient-centered environment focused on respect, healing, and recovery
• Participate in staff meetings, trainings, compliance initiatives, and ongoing professional development opportunities
• Demonstrate flexibility, accountability, and commitment to quality patient care
• Ensure confidentiality and uphold ethical and professional standard of care
• Adhere to company policies and procedures

Minimum Qualifications

Master’s degree in Social Work, Counseling, Psychology, HealthCare Administration, or related field

Current California LMFT, LCSW, LPCC, etc.

Current Basic Life Support CPR certification that includes AED training and hands-on skills assessment

5+ years:

• Experience working in behavioral health, mental health, addiction treatment, substance abuse recovery, detoxification, and/or outpatient healthcare settings
• Experience working with patients experiencing co-occurring mental health and substance use disorders
• Experience with trauma-informed care, crisis intervention, and relapse prevention
• Experience with integrative and holistic treatment approach

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

www.uhs.com

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