Program Department Manager

tsainternal; Hoffman Estates (IL); On-site; USD 64,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

Disability coverage

Pension plan

Paid time off

Job summary

The Salvation Army in Hoffman Estates, IL seeks a Program Department Manager to lead the ARCC program, focusing on data quality, reporting, system management, and staff development. You will coordinate events and work closely with the Program Director to advance the organization’s mission.

Responsibilities emphasize confidentiality, database oversight (ServicePoint, FoxPro, Stats Live), and ongoing training for ARC staff, with a strong emphasis on alignment with policies and best practices.

Qualifications

• Bachelor's degree in social work or a related field is required.
• Minimum of 2 years of experience in program management, preferably in addiction recovery or rehabilitation services.
• Knowledge of best practices in spiritual and recovery support services.

Responsibilities

• Provide leadership and direction for the Adult Rehabilitation Centers program in alignment with the organization's mission and values.
• Maintain strict confidentiality in all aspects of support and data handling.
• Provide on-call support outside of normal work hours for critical system/program support.
• Monitor participant progress and ensure alignment with policies and best practices.
• Oversee and maintain the ServicePoint and related databases; reconcile NSS reports monthly.
• Lead training for new ARC staff on ServicePoint and data systems.
• Manage program communications, email, inquiries, and staff information.
• Coordinate billing procedures for licenses and maintain SIMS Anonymous database integrity.
• Prepare regular program outcome reports and documentation of activities.
• Assist in planning events and align them with mission goals.
• Compile data for KPI, National Composite, and Command Review requests.

Skills

Leadership

Communication

Team management

Recovery support

Mission alignment

Education

Bachelor's degree in social work or related field

Tools

ServicePoint

FoxPro

Stats Live

Job description

Program Department Manager

Location: Hoffman Estates, IL
Pay: $64 - 69,000 Salaried

Job Type: Full-time
Schedule: 36.25 hours, Most likely typical business hours. Must have flexible scheduling. Some weekends and evenings. After completion of 90-days 1 work from home day.
Benefits:

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Program Department Manager at The Salvation Army Adult Rehabilitation Centers (ARCC) Command is a key leadership working closely with the Director of Program, the Program Manager will contribute to program development and ensure the overall success of the program. This role involves a focus on data quality, administrative support, reporting, event coordination, system management, and staff development.

What You’ll Do

Program Leadership and Oversight:

• Provide leadership and direction for the Adult Rehabilitation Centers program in alignment with the organization's mission and values.
• Maintain strict confidentiality in all aspects of support, especially while handling sensitive and highly personal information and data for employees and the organization.
• Provide on-call support outside of normal work hours, when necessary, for critical system/program support.

Data Quality:

• Monitor participant progress, address concerns promptly, and ensure alignment with mission, policies, and best practices.
• Conduct regular audits and assessments to evaluate the quality and effectiveness of services.
• Ensure system integrity and manage timelines for data-related tasks.
• Responsible to oversee and maintain the Beneficiary Database System (currently ServicePoint) along with the statistical databases (currently Fox Pro and Stats Live).
• Provides lead ServicePoint and Admin training for all new ARC staff. Responsible to reconcile the NSS reports to the Beneficiary Management database monthly to verify accuracy.

Administrative Support:

• Manage shared program email, preparing and distributing internal and external communications.
• Handle incoming inquiries and provide information to staff and external constituents on behalf of the Program Department, following departmental approvals.
• Maintain all allocated active/inactive ServicePoint license user information and user agreements.
• Coordinate with Territorial and ARCC administrative staff regarding billing procedures for ServicePoint licenses as assigned.
• Maintain the integrity of the SIMS Anonymous database.

Reporting and Documentation:

• Prepare regular reports summarizing program outcomes, challenges, and recommendations.
• Ensure accurate and timely documentation of participant records and program activities.

Event Coordination:

• Assist in planning and coordinating special events, working closely with the Director to align events with the mission, goals, and objectives of the ARCC.

System Management:

• Collect, compile, and maintain data relevant to KPI, National Composite, Command Review, and miscellaneous requests.
• Continue development of training curriculum and materials for ServicePoint

Staff Development and Training:

• Support staff development initiatives and training programs to enhance team capabilities.
• Participate on the team of System and Agency Administrators in SIMS ServicePoint for the Central Territory and act as the lead representative for the ARC Command.

Other duties as assigned

• Manages the Program Department in the absence of the Director for Program.

What You Need

Required Education & Experience:

• Bachelor's degree in social work or a related field.
• Minimum of 2 years of experience in program management, preferably in addiction recovery or rehabilitation services.

Skills & Abilities:

• Knowledge of best practices in spiritual and recovery support services.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commitment to The Salvation Army's mission and values.

Work Environment:

• Primarily Office-Based
• Flexible Scheduling may require some even and weekends
• Local and occasional out-of-town travel

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.