Program Delivery Lead, Provider Operations

Humana; San Juan (PR); On-site; USD 115,000 - 158,000; Full time

Job summary

Humana is seeking a Program Delivery Lead, Provider Operations to shape and manage strategic programs that drive operational excellence across the organization.

You will partner with executives and cross-functional teams to define implementation plans, track milestones, analyze results, and present insights to inform decisions. This remote role supports Humana's healthcare objectives with opportunities for impact and growth.

Qualifications

• 3+ years leading program delivery from planning through execution.
• 3+ years partnering with leaders to develop implementation plans, manage milestones, and track progress against project objectives.
• 3+ years identifying process improvement opportunities and implementing more efficient workflows, tools, and operating practices.
• 3+ years managing project activities, risks, dependencies, timelines, and deliverables to support successful program outcomes.
• Ability to review, analyze, and communicate program results, including performance trends, risks, issues, and recommendations.
• Strong written communication skills, including experience developing executive summaries, status updates, stakeholder communications, and other business-facing materials.
• Strong verbal communication and facilitation skills, including experience presenting to and leading discussions with business leaders, executives, and cross-functional teams.
• Proficiency creating polished PowerPoint presentations that translate complex information into clear, concise, and visually effective executive-level materials.
• Experience advising executives and functional leaders on strategic priorities, operational impacts, and program-related decisions.
• Ability to exercise independent judgment on complex issues by analyzing variable factors and determining appropriate recommendations, next steps, and courses of action.

Responsibilities

• Develop and deliver strategic programs to support objectives.
• Partner with leaders to define implementation plans and manage timelines.
• Identify risks and dependencies; ensure successful program execution.
• Evaluate outcomes and communicate insights to executives.
• Prepare communications and executive-ready presentations.
• Provide guidance on significant business matters with minimal supervision.

Skills

Program leadership

Stakeholder management

Process improvement

Project management

Data analysis

Executive communication

Presentations

Strategic advisory

Independent judgment

Cross-functional collaboration

Education

Master's Degree in Business Administration or related field

PMP certification

Six Sigma Certification

Tools

PowerPoint

Job description

Become a part of our caring community

The Program Delivery Lead, Provider Operations develops, manages, and delivers strategic programs designed to support business objectives, operational effectiveness, and continuous process improvement. You will partner with leaders and cross-functional stakeholders to define implementation plans, manage project timelines, identify risks and dependencies, and ensure successful program execution.

The Program Delivery Lead, Provider Operations evaluates program outcomes, analyzes performance results, and communicates insights, progress, and recommendations to executives and business leaders. You will perform strategic planning and strategy development work, including advising on functional and segment-specific initiatives, identifying opportunities, and shaping recommendations that support business priorities and operational goals. You will prepare clear written communications, deliver stakeholder updates, and create professional PowerPoint presentations to support executive decision-making, program reporting, and strategic discussions. You will provide guidance on significant business matters and exercise independent judgment to resolve complex issues related to program delivery, project management, process improvement, strategy execution, and operational priorities with minimal supervision.

Use your skills to make an impact

Required Qualifications

• 3 or more years experience leading program delivery efforts from planning through execution, with demonstrated ability to align work to business goals and stakeholder expectations.
• 3 or more years experience partnering with leaders and cross-functional stakeholders to develop implementation plans, manage milestones, and track progress against project objectives.
• 3 or more years experience identifying process improvement opportunities and supporting the design and implementation of more efficient workflows, tools, and operating practices.
• 3 or more years experience managing project activities, risks, dependencies, timelines, and deliverables to support successful program outcomes.
• Ability to review, analyze, and communicate program results, including performance trends, risks, issues, and recommendations.
• Strong written communication skills, including experience developing executive summaries, status updates, stakeholder communications, and other business-facing materials.
• Strong verbal communication and facilitation skills, including experience presenting to and leading discussions with business leaders, executives, and cross-functional teams.
• Proficiency creating polished PowerPoint presentations that translate complex information into clear, concise, and visually effective executive-level materials.
• Experience advising executives and functional leaders on strategic priorities, operational impacts, and program-related decisions.
• Ability to exercise independent judgment on complex issues by analyzing variable factors and determining appropriate recommendations, next steps, and courses of action.

Preferred Qualifications

• Master's Degree in Business Administration or a related field
• PMP certification
• Six Sigma Certification
• Knowledge and experience in health care environment/managed care
• Strong analytical skills

Additional Information

This is a remote position.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 08-10-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.