Program Delivery Lead

Humana; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Humana is seeking a Program Delivery Lead to translate enterprise clinical performance strategies into scalable capabilities. You will lead implementations, governance, and adoption across clinical, analytics, and operations functions, ensuring measurable value and sustained improvement.

The role emphasizes cross-functional collaboration, change management, and executive-level communication to drive enterprise-wide impact and long-term value in healthcare delivery.

Qualifications

• Bachelor’s degree required.
• 8+ years of experience in healthcare operations, clinical operations, program implementation, or related fields.
• Experience leading complex cross-functional initiatives across multiple stakeholders.
• Experience translating strategy into operational workflows and sustainable business processes.
• Strong project management and execution skills with the ability to manage multiple priorities.

Responsibilities

• Lead the implementation and operationalization of enterprise clinical performance initiatives and quality improvements.
• Develop implementation roadmaps, milestones, governance structures, and accountability plans.
• Ensure initiatives are integrated into business processes and workflows.
• Assess readiness and identify training, reporting, and change-management needs to support adoption.
• Partner with cross-functional teams to align priorities and drive execution.
• Establish measurement approaches for adoption, effectiveness, and outcomes.
• Monitor performance and identify opportunities for optimization and sustainability.

Skills

Project management

Executive communication

Stakeholder management

Change management

Cross-functional leadership

Data-driven decision making

Strategic thinking

Problem solving

Initiative & leadership

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Job description

Become a part of our caring community

The Clinical Performance Strategy & Measurement Team shapes how Humana defines, measures, and improves clinical performance across the enterprise. By identifying high-impact opportunities to improve healthcare quality, affordability, provider performance, and member outcomes, the team informs enterprise strategy and drives meaningful change across the healthcare ecosystem. At its core, the team’s mission is to ensure Humana measures what matters, enabling targeted actions that help members receive higher-value care, achieve better health outcomes, and support a more affordable healthcare experience.

The Program Delivery Lead translates enterprise clinical performance strategies into scalable operational capabilities that improve healthcare quality, affordability, provider performance, and member outcomes. As part of the Clinical Performance Strategy & Measurement Team, this role leads the implementation, adoption, and integration of high-impact initiatives, performance frameworks, and quality measures across the enterprise, ensuring strategic priorities deliver measurable and sustainable clinical and business value.

Operating within a strategy-to-execution model, the Implementation Lead focuses on how approved strategies are operationalized, adopted, and sustained. Partnering closely with clinical, analytics, operations, network, market, provider, finance, technology, and business stakeholders, the role translates strategic recommendations into implementation roadmaps, governance structures, scalable processes, and measurable business outcomes.

This position plays a key role in advancing Humana’s long-term clinical performance strategy by ensuring initiatives are effectively implemented, embedded into operational workflows, and continuously optimized to deliver lasting enterprise value.

Key Responsibilities:

Strategy Implementation & Operationalization

Lead the implementation and operationalization of enterprise clinical performance, quality improvement, and provider performance initiatives.

• Translate strategic recommendations into actionable implementation plans, operating models, and execution frameworks.
• Develop implementation roadmaps, milestones, success metrics, governance structures, and accountability plans.
• Ensure initiatives are successfully integrated into business processes and operational workflows.
• Assess operational readiness and identify workflow, reporting, communication, training, and change management needs to support successful implementation.

Stakeholder Engagement & Change Management

• Partner with cross-functional stakeholders to align priorities, clarify roles, and drive successful execution.
• Develop and execute stakeholder engagement, communication, and change management strategies that support adoption and sustainment.
• Identify and address barriers to implementation and operational success.
• Foster alignment and collaboration across clinical, operational, analytics, network, and business teams.

Program Adoption & Performance Monitoring

• Establish approaches for measuring adoption, effectiveness, and operational impact.
• Monitor program performance and identify opportunities for optimization and continuous improvement.
• Support reporting, tracking, and communication of outcomes to stakeholders and leadership.
• Partner with business owners to establish sustainment approaches that support long‑term adoption, accountability, and continuous improvement.

Governance & Operational Excellence

• Establish and maintain governance processes that support sustainable implementation and accountability.
• Drive execution standards, implementation best practices, and process improvements.
• Identify operational risks and develop mitigation strategies.
• Support the development of scalable and repeatable implementation methodologies.

Strategic Leadership & Collaboration

• Build strong partnerships across clinical, operational, analytics, network, and business teams.
• Serve as a trusted partner in translating enterprise priorities into operational results.
• Lead cross-functional initiatives and influence stakeholders across multiple levels of the organization.
• Present implementation plans, progress updates, recommendations, and outcomes to leadership.

Innovation & Scalability

• Identify opportunities to improve implementation effectiveness and operational efficiency.
• Promote best practices that enhance scalability, adoption, and sustainability of enterprise initiatives.
• Monitor industry trends and emerging approaches related to healthcare operations, implementation, and performance improvement.
• Support the evolution of enterprise capabilities that drive long‑term organizational value.

Use your skills to make an impact

Role Essentials

• Bachelor’s degree

• 8+ years of experience in healthcare operations, clinical operations, program implementation, healthcare consulting, provider performance, value-based care, quality improvement, or implementation

• Experience leading complex cross-functional initiatives and driving execution across multiple stakeholders

• Experience developing and executing implementation plans, operational processes, or large-scale organizational initiatives

• Experience translating strategic recommendations into operational workflows and sustainable business processes

• Strong project management, organizational, and execution skills with the ability to manage multiple priorities simultaneously

• Experience monitoring performance metrics and using data to identify opportunities for improvement and optimization

• Strong executive communication, presentation, and stakeholder management skills

• Self-starter with the ability to proactively identify risks, solve problems, and drive initiatives forward in ambiguous environments

• Demonstrated ability to lead change, facilitate adoption, and achieve measurable outcomes

• Advanced proficiency in Microsoft Excel and PowerPoint