Program Delivery & Adoption Lead

Roche; South San Francisco (CA); On-site; USD 94,000 - 120,000; Full time

Job summary

Roche seeks an experienced program and project leader to drive solution adoption within the Biotech/Pharma landscape. You will bridge technical, operational, and business functions, delivering milestones and embedding new ways of working across multiple units.

This role emphasizes change management, stakeholder engagement, and governance, with a track record of delivering complex projects in clinical development, medical affairs, or technology teams.

Qualifications

• Proven track record leading cross-functional delivery of business or operational solutions.
• Experience embedding change management in complex programs.
• Ability to synthesize project information into clear narratives for diverse audiences.

Responsibilities

• Scope, plan, and execute project roadmaps to drive adoption and value.
• Apply consistent project delivery standards and coordinate cross-functional teams.
• Capture, track, and mitigate risks with accurate program documentation.
• Prepare data updates and progress metrics for executive governance bodies.
• Design and deploy adoption frameworks embedded in daily workflows across units.
• Perform impact assessments and map user journeys to address adoption barriers.
• Craft transparent communication plans and coach leaders through transitions.

Skills

Delivery leadership

Cross-functional collaboration

Change management

Stakeholder engagement

Communication

Biotech/Life sciences context

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This position is designed for an experienced professional with a demonstrated track record of both rigorous program and project execution and the change management required to drive solution adoption within the Biotech/Pharma landscape.

Disciplined program and project management, milestone tracking, and active execution are core to this role—as is the stakeholder alignment, change strategy, and communication planning required to embed outcomes into sustainable, business-as-usual operations. Both disciplines are essential to realizing the full value of any system, process, and ways of working initiative we deliver.

Please note: This position directly supports systems, process, and ways of working initiatives rather than molecule or drug development programs.

In this role, you will bridge technical, operational, and business boundaries, combining hands-on project delivery expertise with change management principles to ensure key initiatives hit milestones, overcome operational friction, and realize their intended business value.

Key Responsibilities

• Scope, plan, and execute project roadmaps to ensure business solutions are adopted and drive value within agreed timelines
• Apply consistent project delivery standards, managing day-to-day delivery mechanics, cross-functional coordination, and deliverable development
• Capture, track, and proactively mitigate operational, timeline, and execution risks while maintaining accurate program documentation
• Prepare clear data updates and progress metrics for executive governance bodies to support grounded decision-making
• Design and deploy solution adoption frameworks that seamlessly embed deliverables into daily operational workflows across impacted business units
• Perform impact assessments, map user journeys, and address adoption barriers to ensure the end-user voice shapes project planning
• Craft transparent communication plans and equip functional leaders with narratives and tools to coach their teams through transitions

Who You Are

You are a results-oriented leader who brings both the delivery discipline to keep complex initiatives on track and the change management capability to ensure those initiatives are genuinely embedded into the way people work. You thrive in dynamic, matrixed environments where authority and accountability are shared ,leveraging active listening, direct influence, and structured planning to drive teams toward action, delivery and impact.

• Proven track record of leading cross-functional delivery and embedding business or operational solutions in clinical development, medical affairs, or technology sectors
• Strong background in change management, including stakeholder engagement, impact assessments, adoption planning, and resistance management
• Excellent written and verbal communication skills, with a demonstrated ability to synthesize complex project information into clear narratives for diverse audiences
• Collaborative mindset with strong influence and connection skills, enabling you to gain alignment, navigate ambiguity, and foster an environment of trust and inclusion
• Continuous, curious learner who actively seeks feedback, applies modern project and change management methodologies, and shares best practices across teams
• Experience or skills in data and technology applications within biotech, pharma, or life sciences is highly valued

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Welwyn. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.