Program Coordinator - Youth Action Board

Community Services and Employment Training, Inc.; Visalia (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Community Services and Employment Training, Inc. in Visalia seeks a Program Coordinator to support HHAP activities for 18-24-year-olds and families, guiding program development with leadership input and ensuring a housing-first approach.

You will manage Youth Action Board activities, rapid rehousing services, and project management, while building partnerships, managing caseloads, and delivering reports to meet program goals and funding requirements.

Qualifications

• Strong case management, participant engagement, and communication skills.
• Ability to organize and manage multiple activities and timelines.
• Understanding of housing navigation, rental applications, and landlord engagement.

Responsibilities

• Coordinate Youth Action Board activities and leadership development.
• Provide Rapid Rehousing services including intake, assessment, and housing stabilization planning.
• Assist with project management, budgeting, documentation, and reporting to meet funding requirements.

Skills

Case management

Participant engagement

Communication

Organization

Time-management

Landlord engagement

Trauma-informed approach

Housing navigation

Job description

CSET is looking for a qualified candidate to join the Youth Workforce Development within the Visalia Navigation Center.

The purpose of this position is to develop, coordinate, & facilitate the day-to-day operations of the Homeless Housing, Assistance & Prevention (HHAP) Program focused on individuals aged 18-24 and their families alongside the Department Director/Senior Program Coordinator. Program Coordinators are expected to have a deep knowledge of specific program offerings, perform outreach & recruitment, successfully manage their caseload, develop & maintain relationships with key stakeholders that serve all program goals, & generate reporting to meet projected program requirements. The Program Coordinator will perform ongoing needs assessments to develop personal housing plans, provide support & information, ensure referrals & advocate for individuals.

This is a new program & the incumbent will have the opportunity to create & fine-tune the program under the guidance of departmental leadership and to ensure the "housing first" approach is being met.

SCOPE OF WORK

The Program Coordinator will support three primary areas of responsibility: Youth Action Board coordination, Rapid Rehousing services, and Project Management. The position will promote participant engagement, housing stability, effective service coordination, and compliance with program and funding requirements.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ROLE AND RESPONSIBILITES

YOUTH ACTION BOARD:

The Program Coordinator will coordinate and support the Youth Action Board (YAB), engaging young adults with current or prior lived experience of homelessness or housing instability in meaningful leadership and advisory opportunities.

Responsibilities will include recruiting and engaging YAB members, coordinating meetings and activities, supporting leadership development, facilitating participation in community and Continuum of Care activities, and creating opportunities for members to provide feedback and recommendations regarding programs and services.

The Program Coordinator will help ensure lived-experience perspectives are incorporated into program planning, evaluation, and continuous improvement.

RAPID REHOUSING:

The Program Coordinator will provide Rapid Rehousing services for eligible young adults experiencing homelessness with the goal of helping participants obtain and maintain safe, stable, permanent housing.

Responsibilities will include intake, assessment, enrollment, development and review of individualized Housing Stabilization Plans, case management, housing navigation, and ongoing housing stabilization support.

Housing navigation will include assisting participants with housing searches, rental applications, required documentation, landlord and property manager communication, addressing housing barriers, lease-up, and move-in activities. The incumbent will coordinate allowable housing-related financial assistance in accordance with program requirements and assist participants with financial literacy, household budgeting, income and expense planning, and preparation for maintaining housing after time-limited assistance ends.

The Program Coordinator will assess participant needs and connect individuals to appropriate community resources, supportive services, and benefits, including employment, education, transportation, identification documents, healthcare, behavioral health, and other services that support long-term housing stability.

PROJECT MANAGEMENT:

The Program Coordinator will assist with the coordination, monitoring, and implementation of Youth Action Board and Rapid Rehousing project activities.

Responsibilities will include monitoring project budgets and expenditures, maintaining supporting documentation, tracking program outcomes and participant progress, assisting with required reports, and helping ensure activities and expenditures remain within approved funding requirements.

The Program Coordinator will maintain accurate participant files, case notes, housing and financial assistance records, YAB documentation, project records, and required HMIS documentation.

The position will coordinate with supervisors, fiscal staff, housing providers, community partners, the Continuum of Care, Coordinated Entry, and other stakeholders to support successful project implementation and compliance with CSET policies and applicable grant requirements.

Performs other related duties as assigned to support program operations, participant services, and grant objectives.

ACCOUNTABILITIES:

• Maintain an active and engaged Youth Action Board and coordinate meetings, activities, leadership opportunities, and community participation.
• Ensure Rapid Rehousing participants receive timely assessment, enrollment, housing stabilization planning, housing navigation, case management, and stabilization services.
• Maintain regular participant engagement and assist individuals in obtaining and maintaining permanent housing.
• Identify participant needs and connect individuals to appropriate community resources, supportive services, benefits, and referrals.
• Develop and maintain relationships with landlords, property managers, housing providers, service providers, and community partners.
• Assist participants with housing searches, applications, documentation, lease-up, move-in requirements, budgeting, and financial planning.
• Coordinate allowable participant financial assistance and monitor YAB and Rapid Rehousing project expenditures in accordance with approved program requirements.
• Maintain complete and accurate participant, financial, YAB, project, and HMIS documentation.
• Track program outcomes, participant progress, housing placements, expenditures, and information required for program and grant reporting.
• Ensure program activities are carried out in accordance with CSET policies, confidentiality standards, funding requirements, and applicable program guidelines.

SKILL S & ABILITIES:

• Strong case management, participant engagement, communication, organization, and time-management skills.
• Knowledge of housing navigation, housing stabilization, rental applications, landlord engagement, and barriers to permanent housing.
• Ability to assess participant needs and connect individuals to appropriate community resources, supportive services, and benefits.
• Ability to develop and maintain effective relationships with landlords, property managers, community partners, and service providers.
• Strong facilitation and group engagement skills to support Youth Action Board meetings and leadership development.
• Ability to assist participants with budgeting, financial literacy, income and expense planning, and housing sustainability.
• Basic knowledge of project budget monitoring, expenditure tracking, documentation, and grant compliance.
• Ability to maintain accurate, timely, and confidential participant and program records, including HMIS documentation.
• Strong problem-solving, conflict-resolution, and decision-making skills.
• Ability to work independently and collaboratively using a respectful, trauma-informed, Housing First, and participant-centered approach.

LANGUAGE SKILLS

Ability to read and interpret documents; ability to write routine reports and correspondence; ability to speak effectively with groups of customers or employees of the organization.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written and oral form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to research solutions and problem-solve without direct instruction

CERTIFICATES, LICENSES, REGISTRATIONS

California Driver's License and proof of auto insurance required.

WORK CONDITIONS & ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is typically situated in a standard office environment, resulting in little exposure to the weather and requiring no unusual physical abilities. Must be able to sit, walk, and stand for long periods.

• Must have the visual ability to perform detailed work at close distances (computer screens)
• Must be able to bend, stoop, and reach; must be able to exert physical effort in light to moderate work involving lifting up to 25 lbs., carrying, pushing, and pulling
• Must be able to read, understand, and explain various forms of written material

COMPENSATION

Pay Range: $24.70 – $25.56 per hour, depending on qualifications and experience. This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with California and federal law.

EQUAL OPPORTUNITY EMPLOYER

CSET is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, ancestry, medical condition, military or veteran status, or any other characteristic protected by federal, state, or local law.

CSET complies with the California Fair Employment and Housing Act (FEHA) and will consider qualified applicants with criminal histories in a manner consistent with the Fair Chance Act. Reasonable accommodations are available for applicants and employees with disabilities upon request.

DISCLAIMER STATEMENT

The supplemental job description lists typical examples of work and is not intended to include every job and responsibility of this position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

It is our company policy to conduct fingerprint testing with each employee upon hire if they are assigned to work with our agency. Fingerprint status is a condition to employment with C-SET. Information obtained is kept confidential. Fingerprinting is obtained prior to job assignment and does not constitute an offer of employment.