Program Coordinator - YFS

Ascentria Care Alliance; Waltham (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Ascentria Care Alliance seeks a Program Coordinator to support day-to-day operations, focusing on quality control, regulatory reporting and program development. The role includes general programmatic and personnel management and potential clinical oversight if supervising staff in the service division.

The position provides leadership to assure high-quality service delivery and positive client/family/foster care outcomes in line with regulatory requirements, best practices and program plans.

Responsibilities

• Coordinate intake and oversee levels of care to ensure least restrictive environment
• Support staff in service planning, licensing foster homes, and contract documentation
• Provide crisis intervention and on-call coverage as needed
• Lead team to maintain high-quality services and positive client outcomes
• Ensure timely and professional documentation adhering to contractual guidelines

Job description

AscentriaCare Alliance has been transforming underserved communities for over 150 years,providinga wide range of services to children, families, and seniors across five states. Recognized asone of the largest human services nonprofitsin New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities.

Summary:

The Program Coordinator provides support in coordinating day-to-day operations focusing on organizational aspects such as quality control, regulatory reporting and program development. She/he provides general programmatic and personnel management, including clinical oversight if supervising staff in the service division. The Program Coordinator provides leadership and program supervision in order to assure the highest quality of services delivery and positive client\family\foster care and programmatic outcome is in accordance with regulatory requirements, best practice and program strategic plans.

The Program Coordinator serves as a role model for the team by displaying a positive and cooperative attitude, and supporting the mission of the program and agency at all times and through the direct work done with families and the community.

Responsibilities may include but are not limited to; coordinating intake, overall support and coordination of the levels of care youth are accessing (ensuring lowest level of care/least restrictive environment is accessed and preserved), supporting staff to meet their job requirements, coordination and support of relevant family members and kin.

Clinical

• Assure that the program delivers services that meet performance measures such as identifying appropriate families and services for children and maintaining contractual obligations of foster care
• Demonstrate a Trauma Informed, human centered and strength-based philosophy, by treating all clients, families and collaterals in a non-judgmental and respectful manner while building upon their strengths and experiences
• Develop and maintain expertise in addressing the dynamics involved in placing children in various levels of care and ensuring least restrictive environment
• Consistently demonstrate discretion and independent judgment with regard to assessing and making decisions around the best interest for children and families
• Assure that required documentation is complete and professional, that it is done in a timely manner and meets contractual guidelines
• Support and supervise staff on a weekly basis around service planning, licensing foster homes, contractual documentation, client issues and provide administrative back up as needed for the program.
• Facilitate any needed training for staff,
• Participate in relevant and required trainings as needed
• Maintain program structure\team environment, assure staff satisfaction and positive team atmosphere while supporting individual growth within the structure.
• Provide crisis intervention and on call responsibilities in a calm and professional manner while insuring the safety of the individual involved
• Inform Program Manager of any incidents or concerns while utilizing Professional judgement
• Lead team while insuring the highest quality of services for both clients families, foster families, kin and community members
• Provide creative problem solving alternatives in difficult and crisis oriented situations
• Maintain open and clear communication with all staff and clients\families
• Function consistently with all agency policies including confidentiality and client rights and responsibilities
• Assist with PQI efforts and implementation of outcome measures which assess programmatic impact on client’s lives
• Depending on program needs, MA and NH level coordinators may support a smaller caseload to include direct therapeutic services to foster parents and clients in the community as needed including individual counseling; group work and family therapy and training of foster parents as needed
• Depending on program needs, coordinates community efforts to promote the programs and facilitate community meetings, making presentations in congregations and community forums to support foster care awareness and recruitment.
• Provide flexible scheduling that includes rotating on-call responsibilities for night and weekends as well as 24 hour crisis response
• Support the development of strategic plans to include goals about recruitment, retention and program growth as needed.

Administrative

• Assure that program meets all licensing, certifications, contract and regulatory standards, including certification and licensing requirements are met; including corrective action as needed for foster families.
• Active involvement in the everyday operations of the program
• Participate in hiring, supervising and disciplining employees as assigned