Program Coordinator, Visiting and Family Assistance Program (RMSC)

Osborne Association; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Four weeks of vacation

Tuition reimbursement

Flexible work schedule

Medical, Dental, and Vision insurance

403(b) plan with company match

Job summary

The Osborne Association is seeking a Program Coordinator for its Children, Youth, and Family Services department in New York City. This role supports daily operations at the Rose M. Singer Correctional Facility, ensuring positive outcomes for participants. Responsibilities include program operations oversight, staff supervision, and collaboration with Department of Correction leadership.

Candidates should hold a Bachelor’s degree in a related field, possess strong communication skills, and have experience in program management. The position offers generous benefits including vacation, tuition reimbursement, and excellent insurance plans.

Qualifications

• Two years of progressive program management experience within a social service agency.
• Experience working with children and families.

Responsibilities

• Oversee administration for program operations and service provision.
• Provide supervision to program staff ensuring quality services.
• Represent Osborne Association as the primary point of contact for DOC.

Skills

Effective oral and written communications skills

Competence in the criminal justice system

Ability to work effectively under tight deadlines

Proficiency in Microsoft Office and Google Suite

Education

Bachelor’s degree in Social Work, Psychology, Counseling or a related field

High School diploma or equivalent with 3-5 years of leadership/supervisory experience

Tools

Microsoft Office

Google Suite

Job description

Overview

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments and advocate for people and principles with fierce and tenacious determination.

We are currently seeking a Program Coordinator to join our Children, Youth, and Family Services department. The Program Coordinator will support the daily operations of the Visiting and Family Assistance Program located at the Rose M. Singer Correctional Facility. The Coordinator will support positive outcomes for individuals housed in the facility by providing access to visiting, personal development and community resources. The Coordinator will also ensure that all programmatic objectives are being met and serve as the primary point of contact for DOC leadership, participants and their families. This position requires reporting to a Department of Correction (DOC) facility at least two (2) days per week, with additional on-site attendance as needed based on operational and programmatic needs.

This position is expected to end on June 30, 2027, with the possibility of an extension. This position requires clearance by the New York City Department of Correction. Candidates must be able to obtain and maintain Department of Correction (DOC) clearance to work on Rikers Island and/or other applicable facilities operated by the Department of Correction.

Essential Duties

• Oversee administration for program operations and all aspects of service provision, including reentry services, visit coaching, family assistance, family advocacy and mentoring
• Participate in scheduled meetings with the Director of Hour Children’s Visiting and Family Assistance Program to review, assign referrals and ensure the continuity of both programs
• Provide supervision to program staff ensuring program standards are being upheld, quality services are being provided and provide on-going training to support staff development
• Represent Osborne Association as the primary point of contact for the Department of Corrections (DOC) and Mayoral Offices of Criminal Justice (MOCJ) administration
• Collaborate with DOC staff to plan and facilitate all family visiting options for the participants (Community Engagement Day, CMOM, CHIPP)
• Complete intakes and assign new participants to staff
• Shadow staff monthly to ensure protocols are being followed and there are positive interactions with participants
• Develop and support in community component of the program to serve women released from RMSC and their families
• Attend internal staff meetings, trainings, and supervision, as well as related external meetings and trainings with resource partners
• Comply with all facility policy and procedures, including all security regulations and PREA requirements
• Manage a small caseload which may include those with more complicated individual and family needs
• Establish and maintain working relationships with DOC staff and administrators
• Collaborate with the Director of Children Youth and Family Services on addressing issues, upcoming events, program activities, and budgetary considerations
• Attend required training
• Ability to obtain and maintain Department of Correction (DOC) clearance to work on Rikers Island and/or other applicable facilities operated by the Department of Correction
• In-person attendance is required to collaborate with co-workers
• Perform other duties as assigned

Minimum Qualifications

• Bachelor’s degree in Social Work, Psychology, Counseling or a related field preferred; in lieu of a degree High School diploma or equivalent with at least 3-5 years of leadership/supervisory experience
• Two years of progressive program management experience within a social service agency
• Experience working with children and families

Key Competencies

• Effective oral and written communications skills
• Competence in the criminal justice system
• Knowledge of group facilitation and supporting parent-child visits or facilitating parenting classes
• Ability to work effectively under tight deadlines, pay strong attention to detail, and time management skills
• Ability to work in teams and collaborate effectively with people in different functions
• Ability to travel locally
• Proficiency in Microsoft Office and Google Suite
• Ability to take the initiative and drive for results
• Ability to communicate with all levels of an organization and build strong relationships

Benefits Of Working At Osborne

Generous benefits include four weeks of vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.

Salary is based on commensurate experience and other qualifications.