Program Coordinator – Student Affairs

Clark College; Vancouver (WA); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation and sick leave

Medical insurance

Retirement plan

Tuition waiver

Descrizione del lavoro

Clark College is seeking a full-time, in-person Program Coordinator in Entry Services within Student Affairs. The role supports students and the campus community across in-person, phone, email, and virtual channels, with a split schedule between the Welcome Center and One-Stop Desk.

The successful candidate will deliver inclusive, professional service, assist with admissions, and manage communications and CRM records while supporting campus events and recruitment activities.

Competenze

• Associates degree AND one year of office related work experience OR three years of office related work experience.
• One year of customer service experience.
• Experience with Microsoft Office Suite, including Outlook, Excel, Teams, Watermark, etc., as well as Zoom.

Mansioni

• Staff the One-Stop Desk and provide coverage for in-person, phone, email, and virtual platforms.
• Greet and welcome students, visitors, and community members professionally and inclusively.
• Assist students with logging into Zoom rooms and scheduling appointments.
• Support enrollment steps and admissions-related communications.
• Document and monitor One-Stop traffic data and inquiries in the CRM.

Conoscenze

Customer service

Office administration

Communication

Formazione

Associates degree

3 years office experience

Strumenti

Microsoft Office

Zoom

Outlook

Excel

Teams

Descrizione del lavoro

Clark College is currently accepting applications for a full-time, overtime eligible, classified Program Coordinator in the Entry Services unit of Student Affairs. This position is a 100% in-person role within Entry Services at the One-Stop Desk and Entry Services Office. The anticipated work schedule will be: 60% in the Welcome Center (Monday-Wednesday), and 40% at the One-Stop Desk (Thursday-Friday). This role provides real-time support to students and community members by responding to inquiries and delivering inclusive, professional service across in-person, phone, email, and virtual platforms.

A successful candidate will be self-motivated, reliable, able to work independently, possess strong problem-solving skills, strong attention to detail, and work effectively with diverse populations. This position may be required to provide coverage at Clark satellite campuses as needed.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

JOB DUTIES AND RESPONSIBILITIES

• Staff the physical One-Stop Desk located in Gaiser Hall and provide coverage for customer service modalities as needed, including in-person, phone, email, and virtual platforms.
• Greet and welcome students, visitors, and community members to campus in a professional and inclusive manner.
• Provide entry level support for all Student Affairs departments; assess inquiries and make accurate warm referrals to appropriate offices.
• Assist students with logging into Zoom rooms for department-specific assistance.
• Assist students with scheduling appointments, checking in for appointments, and notifying appropriate departments upon arrival.
• Support students through the enrollment process, including applying for admission and navigating next steps.
• Support the Entry Services team with admissions-related communication and follow-up.
• Create, monitor, and document One-Stop traffic data, including volume of students served, department referrals, and inquiry types.
• Assist with and respond to Student Affairs shared departmental email inboxes.
• Support Student Affairs records management and paperwork processing, including intake and distribution of forms to appropriate offices.
• Assist departmental social media activities, including content development, updates, and coordination as needed.
• Maintain departmental website content and updates, keeping information current, accurate, accessible, and reflective of Entry Services programs and services.
• Support Student Recruitment and Outreach activities, including coordinating on-campus recruitment events and representing Entry Services at campus events and activities.
• Utilize ctcLink Financial Self-Service and 25Live to support the coordination of Entry Services on-campus recruitment and new student engagement activities, including scheduling, purchasing, and event-related logistics.
• Support basic departmental budget and supply management, including monitoring supply needs, ordering department supplies, and submitting basic purchasing requisitions through ctcLink.
• Maintain current knowledge of campus structure, policies, procedures, and departmental contacts, proactively identifying and proposing improvements to resource information.
• Use of a Customer Relationship Management (CRM) system by accurately documenting student and community member interactions, entering prospective students, tracking inquiries and follow-up, supporting outreach campaigns, and ensuring data integrity and timely updates.
• Document and maintain all communications within the CRM system, upholding data integrity and supporting enrollment and outreach efforts.
• May provide service coverage at Clark satellite campuses as needed.
• Use of ctcLink to coordinate new student engagement activities.

• Perform related duties as required.

POSITION REQUIREMENTS AND COMPETENCIES

Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• Associates degree AND one (1) year of office related work experience OR three (3) years of office related work experience.
• One (1) year of customer service experience.

• Experience with Microsoft Office Suite, including Outlook, Excel, Teams, Watermark, etc., as well as Zoom.

JOB READINESS/WORKING CONDITIONS

• Ability to identify issues and offer alternative solutions; interpret policies, procedures and regulations and communicate those effectively.
• Ability to listen and process information, to ask appropriate questions, and acknowledge differences in communication styles.
• Ability to work independently and accomplish duties with limited supervision in a timely manner.
• Ability to maintain confidentiality and comply with the Family Educational Rights and Privacy Act (FERPA).
• Ability to understand and carry out oral and written instructions while multitasking effectively.
• Reliability, strong work ethic, accountability, and consistent attendance required due to the essential, front-facing nature of this position.
• Ability to lift objects weighing up to 25 pounds.
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
• The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
• This position is represented by Washington Public Employees Association.
• Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

WHAT WE OFFER

• Clark College promotes work/life balance for employees.
• McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
• Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
• Campus bookstore offers snacks, apparel, and specialty supplies.
• On-campus early childhood education care program (pending registration and availability).
• Gym and recreation facilities available for membership.
• Clark promotes wellness with a variety of different workshops and events.

SALARY/BENEFITS

Salary Range:$3,738-$4,980/month| Step A-M (commensurate with qualifications and experience) | Range: 41 | Code: 107N

Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.

Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver.

APPLICATION DEADLINE

Required application materials must be completed and submitted online by 3 p.m., November 19, 2026.

REQUIRED ONLINE APPLICATION MATERIALS

• Clark College online application
• Current resume, with a minimum of three (3) references listed.
• Cover letter describing background and experience related to qualifications and responsibilities of the position.
• Responses to the supplemental questions included in the online application process.

To contact Clark College Office of People and Culture, please call [phone] or email [e-mail].

DISABILITY ACCOMMODATIONS

Upon request, accommodations are available to persons with disabilities for the application process. Contact the Office of People and Culture at [phone] or by video phone at [phone].

SECURITY

The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, [phone] or [e-mail]. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php.

ELIGIBILITY VERIFICATION

If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. Clark College does not currently sponsor H-1B visas.

CORRECTIONS OR EXTENDED NOTICES

Corrected or extended notices will be posted online.

Clark College’s Office of People and Culture supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Cross Institution Faculty of Color Mentorship program, and Faculty and Staff of Color Conference.

The Office of People and Culture aims to support and elevate the college community by embedding equity and continuous growth into every aspect of people’s practices - from recruitment and onboarding to learning, well-being, and community partnerships.

Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act.

This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.

Clark College Office of People and Culture

November 4, 2026

26-00085