Program Coordinator, Senior (Student Services and Basic Needs)

Contra Costa Community College District; Martinez (CA); On-site; USD 78,000 - 95,000; Full time

Job summary

Contra Costa Community College District is seeking a Senior Program Coordinator in Student Services and Basic Needs. You will plan, coordinate, and facilitate complex student support programs for a diverse student population, ensuring equitable access and retention.

The role focuses on data management, cross-department collaboration, and program development to advance student success and social equity across the district.

Qualifications

• Four (4) years of experience performing responsible student services duties in a related college program.
• Possession of a Bachelor’s degree from an accredited college or university, or the equivalent.

Responsibilities

• Provides overall direction for day-to-day operations of a large and complex program; implements policies per guidelines.
• Performs program development and administration for large and/or multiple programs.
• Assists in department program budgets and prepares financial statements.

Skills

Student services experience

Data-driven decision making

Education

Bachelor’s degree or equivalent

Tools

SARS

Advocate

Dynamic Forms/SoftDocs

Canvas

Canva/Venngage

Job description

Program Coordinator, Senior (Student Services and Basic Needs)

Join Our Mission To Transform Lives

NOTE: New employees will be placed at the first step which is $77,748 per year, second step $81,684 per year or third step at $85,836 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $94,716 per year is reached on the salary schedule.

Special Instructions to Applicants

NOTE : New employees will be placed at the first step which is $77,748 per year, second step $81,684 per year or third step at $85,836 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $94,716 per year is reached on the salary schedule.

Our Vision for Social Justice

We are seeking people who recognize the critical role community colleges play in social justice, who have ability in this space, enthusiasm for this work, ideas and vision to improve our approaches, and a commitment to achieving equitable academic success for the 50,000+ students attending our five beautiful colleges and centers. Our social justice work calls for employees who have a sense of social responsibility, interest in our community and world in which we live. The intention of social justice work is to strengthen humanity by understanding that every person deserves the benefits of fully participating in our society and institutions. Academic researchers have illustrated that crucial social justice principles are a compilation of equality, equity, diversity, inclusion, engagement, environmental sustainability and human rights. These complex principles are challenging to operationalize in higher education; yet we are steadfast in our diligence to forge ahead to advance this vital mission. Community colleges are uniquely positioned to lead higher education in the work of social justice. Many of our students come from historically underserved and underrepresented backgrounds; students of color, students with recent immigrant histories, students from cycles of low income if not poverty, students from indigenous communities, and students from first-generation families. The idea of promoting social mobility through education is unconditionally and uncompromisingly embraced by community colleges. This is an exciting role, and it comes with a heavy responsibility. Simply put, we need to create environments where our students achieve greater academic success, so much so that we close our persistent equity/opportunity gaps.

Recruitment Type

Open (Internal and External applicants)

Location

San Ramon Campus

Posting Number

0002329

# of Openings

1

Range

65

Salary YEARLY

$77,748, step 1 - $94,716, step 5 (see special instructions for initial step placements)

Position Status

Permanent

Overtime Status

Non-Exempt (eligible)

Position

Full-Time

If temporary, employment duration

N/A

# of Hours Scheduled Per Week

40

Work Schedule By Day and Work Hours

Monday-Thursday
7:30am – 6:00pm

Shift Differential %

N/A

# of Months

12

Non-work Periods

N/A

Department

S1051- SRC Administrative

Position Definition

To plan, coordinate, develop, implement and facilitate student support or instructional services for large – scale and complex program(s) in order to attract, retain and support a diverse population of students; and to provide technical program administration for all related activities.

Distinguishing Characteristics

Positions in this classification are responsible for the planning, organization and preparation of large, complex student support or instructional programs. Senior Program Coordinators are more involved in program planning and coordination involving two or more major programs.

Examples of Duties/Essential Functions

• Provides overall direction and guidance to the day-to-day operations, problem solving and decision making regarding a large and complex assigned program; implements program policies and directives according to District, federal or State guidelines.
• Performs program development and administration for large and/or multiple programs.
• Assists in the development, preparation and/or administration of department and program budgets.
• Maintains and compiles data for statistical reports, student data reports, student records and files, or material requested by the District and State Chancellor’s Office.
• Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies.
• Coordinates with other departments and/or external vendors to arrange for support equipment, materials, services or resources for students and orients students in processes or use.
• Develops, schedules and leads training programs for faculty, staff and managers to promote access to and increased awareness of available student support services and programs.
• Develops and implements support programs; conducts research appropriate to the operation and effectiveness of the program.
• Reviews applications or other program documents to determine acceptance or make decisions pertaining to program; advises students on issues associated with assigned program; identifies problems and provides advice.
• Designs and develops presentations, written information and other resource materials concerning available college and community services and programs.
• Assists students with navigating college processes as appropriate for assigned program; guides students in utilizing the services of the college and outside agencies; provides referral to auxiliary resources.
• Participates in special activities and events as needed.
• Maintains and monitors payroll records for student assistants.
• Advances program objectives consistent with college’s organizational mission and goals.
• Creates program policies and processes to facilitate student success.
• Meets with community members, business leaders and external agencies to solicit their participation and interest in college student service programs.
• Performs related duties as assigned.

EXPERIENCE AND TRAINING

Four (4) years of experience performing responsible student services duties in a related college program.

EDUCATION / LICENSE OR CERTIFICATE

Possession of a Bachelor’s degree from an accredited college or university, or the equivalent.

Current policies, procedures and regulations related to assigned student services program.

• Modern office procedures, practices and technology/equipment.
• General college classroom procedures and requirements.
• General needs of population of students supported.
• Philosophy and objectives of students services programs; problems encountered by students supported.
• General principles and practices of supervision.
• Basic interviewing and test proctoring techniques.
• Modern software applications (Microsoft Office Suite, etc.).

Minimum Qualification-Skill To

N/A

Minimum Qualification-Ability To

• Design, develop, and implement effective student support services and programs to meet the needs of the community.
• Understand and carry out verbal or written instructions in an independent manner.
• Identify and obtain resources and other needed programs and services to meet students’ academic and vocational needs and objectives.
• Assign work to, oversee, and train student assistants.
• Gather, prepare and maintain accurate data, records, files and reports.
• Analyze situations accurately and independently make sound decisions in procedural matters.
• Serve as a liaison between students and community or college agencies and services.
• Communicate effectively, both orally and in writing; prepare clear and concise technical and statistical reports.
• Function in a fast-paced environment with significant public contact.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of performing required duties.
• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties.

Desirable Qualifications

• Experience supporting diverse students with varied backgrounds.
• Experience advising students about campus and community resources for food and housing insecurities, mental health, physical health, and childcare needs.
• Technical proficiency in software such as SARS , Advocate, Dynamic Forms/SoftDocs, Canvas, Canva/Venngage.
• Understanding of retention in higher education and demonstrated experience designing data-driven retention efforts.

Job Open Date

08/31/2026

Job Close Date

09/29/2026

Open Until Filled

No

Foreign Degree and Credit Statement

In accordance with the Human Resources Procedure 3050.05, all foreign degrees and credits used to meet the minimum qualifications must be evaluated by an approved National Association of Credential Evaluation Services ( NACES ) agency www.naces.org prior to the implementation of the equivalency process. You must upload your evaluation with your application when you apply for this position to be considered. We cannot accept foreign degree evaluations after the closing date. The candidate bears all responsibility and costs associated with obtaining the evaluation.

Employee Benefits

• Insurance: The district offers health, vision, dental and life insurance for monthly classified employees and managers/supervisors and their eligible dependents. Monthly classified employees and managers/supervisors covered by another health medical plan may waive District coverage and receive a monthly cash stipend.
• Retirement: Most employees are members of the PERS (Public Employees Retirement System). Faculty employees and Academic Managers are members of the STRS (State Teachers Retirement System). Police Service employees are members of Safety Public Employees Retirement System.
• Deferred Compensation: The District offers two optional deferred compensation plans. Eligible employees have a choice of the 457, 403b plans and a selection of savings and investment options.
• Leave Allowance: The District offers monthly eligible classified employees and managers/supervisors a generous vacation and sick leave benefits as well as 20 paid holidays annually (which can vary based on length of winter break).
• Additional Benefits: The District also offers monthly eligible classified employees and managers/supervisors educational reimbursements, employee assistance programs, a travel assistance plan, longevity compensation, retiree benefits, employee discounts on health memberships and a comprehensive wellness program.
• For further information regarding benefits eligibility and details please refer to the following documents available on the 4CD website https://www.4cd.edu/hr/localonecontract/2022-2025%20Local%201%20Contract.pdf https://www.4cd.edu/gb/policies-procedures/manuals/MSC_08.pdf

POST OFFER PRE-PLACEMENT EVALUATION PROGRAM (PEP)

All job offers of employment are conditional upon the applicant’s satisfactory results of the Post Offer Pre-Placement Evaluation Program. This involves a physical strength test to demonstrate a minimum level of strength to perform the essential duties of the job. There is no charge for this service. Please do not make an appointment for testing until you have received notification from the Human Resources Department after a job offer is extended. The positions we currently evaluate are: Building Maintenance Worker, Custodian I and II, Lead Custodian, Cook, Food Services Assistant, Food Services Supervisor, Food Services Supply Clerk, Food Services Coordinator, Grounds Worker/ Gardener I and II, Senior/ Lead Grounds Worker/Gardener, Lead Maintenance Mechanic, Senior Equipment Maintenance Worker. If you are not hired in a listed classification, you may disregard this notification.

ADA Accommodations

In conformance with the Americans with Disabilities Act, requests for reasonable accommodations may be made to [e-mail] . For administrative purposes, requests must be made at the time of application.

Policy Statement

It is the District’s policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunity, and are not subjected to discrimination in any program or activity of the District on the basis of ethnic group identity, race, color, ancestry, religion, marital status, sex, national origin, gender, gender identity, gender expression, age, sexual orientation, physical or mental disability, medical condition, genetic information, veteran status, parental status, citizenship or because an individual is perceived to have one or more of these characteristics or based on association with a person or group with one or more of these actual or perceived characteristics.

Supplemental Questions

• * Tell us how you meet the job qualifications: A)Four (4) years of experience performing responsible student services duties in a related college program AND B) Bachelor’s degree from an accredited college or university, or the equivalent. (If you do not possess the degree, you can upload a bachelor degree equivalency form in the attachment section of the application.) (Open Ended Question)
• * Describe your experience supporting diverse students with varied backgrounds and include your experience advising students about campus or community resources for food and housing insecurities, mental health, physical health, and childcare needs. (Open Ended Question)
• * Explain your technical proficiency in software such as SARS, Advocate, Dynamic Forms/SoftDocs, Canvas, Canva/Venngage. (Open Ended Question)
• * What is your understanding of retention in higher education? Explain your experience designing data-driven retention efforts to support college students. (Open Ended Question)

Required Documents

• Resume/CV
• Unofficial Transcript (must show degree(s) conferred)
• Application for Equivalency
• Unofficial Transcript 2
• Unofficial Transcript 3
• Unofficial Transcript 4
• Foreign Degree Evaluation Form (NACES Approved Agency)

Contra Costa Community College District
District Office
500 Court Street
Martinez, CA 94553

Candidate Employment Notice: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country.