Program Coordinator, Reentry Support Institute

Roosevelt University; Chicago (IL); On-site; USD 40,000 - 45,000; Full time

Job summary

Roosevelt University seeks a Program Coordinator for the Reentry Support Institute in Chicago. You will support daily operations, manage inventory, create participant files, handle referrals, and assist with intake and job search support.

The role reports to the Director of Administration and offers a 37.5-hour workweek. Qualifications include a high school diploma or GED and at least 2 years in administrative or customer service work, with strong Microsoft Office skills and a collaborative,

Qualifications

• A high school diploma or GED.
• A minimum of 2 years of professional experience in an administrative or customer service role, with in-person interaction.
• Ability to communicate effectively with diverse individuals.
• Ability to work collaboratively with staff on tasks and projects.
• Highly organized and detail-oriented with strong time management.
• Ability to multitask and meet deadlines amid changing priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Manage office and participant service inventory and notify the director when reorders are needed.
• Create and maintain participant folders and update filing systems.
• Receive and disburse incoming mail and process referrals with database entry.
• Maintain office photos and ensure accessibility via OneDrive.
• Notate and summarize Friday staff meeting minutes and email by Monday.

Education

High School/GED

Tools

Microsoft Office Suite

Word

Excel

Outlook

Job description

Program Coordinator, Reentry Support Institute

Position Title Program Coordinator, Reentry Support Institute

Category

Category Administrative

Position Number

Position Number A99704

Posting Number

Posting Number S0001389

Location

Location Chicago

Open Date

Open Date 08/25/2026

Close Date

Open Until Filled? No

Job Type

Job Type Full-Time

Working Hours

The Reentry Support Institute within Roosevelt University is committed to helping previously incarcerated citizens return to community and family life. Through annual grants, the Reentry Support Institute contracts with the Illinois Department of Corrections ( IDOC ) to change the lives of returning citizens by providing

The Program Coordinator provides primary support to the Director of Administration, ensuring day-to-day functions are met through supply/inventory management, creating a welcoming, positive lobby, fostering meaningful connections with each participant, taking notes for all meetings, and record management. Additionally, the Program Specialist is responsible for answering all program inquiries by phone, email, or mail, enrolling new participants in the Life Skills Class, mailing flyers, and monitoring participant computer usage.

This is a full-time, at-will, non-exempt, administrative position reporting to the Director of Administration at the Reentry Support Institute in the College of Humanities, Education, and Social Sciences ( CHESS ). The 37.50-hour workweek schedule is Monday through Friday from 8:30 am – 4:30 pm, including a 30-minute unpaid meal break. The salary range for this position is $40,000-$45,000

Title IX Contact Information: Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Natasha Robinson. Her office is located in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, AUD 476B. She can be reached at 312-281-3245 or [e-mail].

Knowledge, Skills and Abilities Required

• A high school diploma or GED .
• A minimum of 2 years of professional experience in an administrative or customer service role, which primarily consisted of in-person interaction with clients/participants.
• Ability to communicate effectively with a variety of individuals from various socioeconomic, ethnic, and cultural backgrounds.
• Ability to work collaboratively on tasks and projects with other staff through mutual idea sharing and creative problem-solving.
• Highly organized and detail-oriented, with excellent time-management skills.
• Ability to multitask, meet deadlines, and manage changing priorities.
• Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook

Years of Experience Required

Years of Experience Required 2

Required Education

Required Education High School/GED

Certification/Licensure Required

None.

Minimum Qualifications

See knowledge, skills and abilities required.

Preferred Qualifications

• Undergraduate field of study in behavioral sciences or related field, such as sociology, social work, psychology, vocational guidance, or other field related to employment services.
• Experience working with previously incarcerated or other at-risk populations, with an understanding of the challenges and barriers facing ex-offenders during reentry.
• Ability to provide a welcoming and safe space for participants with the ability to de-escalate most situations.

Equipment Operated

Basic office equipment (desktop computer, laptop, office printer/ multi-function device and phone).

Working Conditions

A normal climate-controlled office environment is provided. The job is largely sedentary, but frequent movement throughout the office and buildings is required. Occasional bending, stooping, lifting, pushing, and/or pulling is required (typically less than 10 pounds of weight or pressure). Regular use of a desktop computer is required, calling for frequent hand/wrist movement and repetition. Moderate level of stress.

Priority Application Instructions

Departmental Contact Information

Essential Job Functions

Duty and Responsibility

Reentry Support Institute Administration:

• Manage office and participant service inventory, including assembling hygiene kits and graduation bags, and notify the director of administration when reorders are needed.
• Create and maintain participant folders, including participant status updates; update the filing system format; and archive.
• Receive and disburse incoming mail, process referrals (which includes database entry and return mailings), and prepare any outgoing mail for postage.
• Maintaining success and graduation photos displayed within the office, including adding to existing displays, printing new photos, and ensuring accessibility of photos via Microsoft OneDrive for the department.
• Notate and summarize the Friday staff meeting minutes and email to the rest of the staff no later than the end of the day the following Monday.

Percentage Of Time 40

Duty and Responsibility

Participant Intake & Support:

• Answer incoming calls or review voicemails. Respond to new and continuing participant inquiries via phone, email, and mail or transfer to appropriate staff.
• Maintain a welcoming, positive atmosphere for all participants in the office’s main waiting area.
• Enroll new participants in upcoming LSRP classes, including intake forms, program information, scheduling intake assessments with staff, and verifying IDOC background information.
• Assist continuing participants working at computer stations within the office, including updating resumes and cover letters, answering questions related to job searching and employment, and assisting with basic digital literacy refreshers.

Percentage Of Time 40

Duty and Responsibility

Other Duties as Assigned.

Percentage Of Time 20

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Do you have a High School Diploma/GED?
  • Yes
  • No
• Do you have minimum of 2 years of professional experience in an administrative or customer service role which primarily consisted of in-person interaction with clients/participants?
  • Yes
  • No