Program Coordinator - Quality Management

Integrated Services of Kalamazoo; Kalamazoo (MI); On-site; USD 52,000 - 64,000; Full time

Job summary

Integrated Services of Kalamazoo (ISK) is seeking a Program Coordinator – Quality Management to join our Professional Administrative team in Kalamazoo. This full-time, day-shift role involves coordinating quality reviews, data collection, and system improvement projects across ISK and its contract networks.

You will review claims, clinical records, and organizational practices, participate in the QMR process, and assist with training and reporting.

Qualifications

• Master’s degree in Public Administration, Human Services or related field; five years’ related experience.
• Bachelor’s degree with extensive (8+ years) related experience may substitute for Master’s.
• CAADC certification preferred but not required.
• Minimum of 3 years’ administrative experience.
• Knowledgeable in reviewing General Ledger and Financial Status Reports is a plus.

Responsibilities

• Coordinate quality reviews and system improvement projects across ISK’s networks.
• Review claims, clinical records, organizational practices and financial reviews.
• Participate in the QMR process including trainings, revisions and reporting.

Skills

Advanced computer skills

Lived experience in behavioral health

Strong communication

Education

Master’s degree in Public Administration/Human Services or related field

Bachelor’s degree with 8+ years related experience

Tools

General Ledger

Financial Status Reports

Job description

Program Coordinator - Quality Management

Integrated Services of Kalamazoo · 835

Professional Administrative

Full Time , Day Shift

Minimum Starting Salary: $57,740.80/Commensurate with experience

Posted 09/23/2026

Do you have a passion for improving the health of individuals receiving behavioral health services? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? If so, we have an exciting opportunity for you to work as a Program Coordinator – Quality Management!

What You Will Be Doing

Working full time (40hrs/wk) as a Program Coordinator - Quality Management, you will be part of a dynamic and diverse team of reviewers for Integrated Services of Kalamazoo's (ISK) direct operated services and its wide array of contract provider networks/agencies who perform comprehensive quality management reviews and system improvement projects. The reviews include claims and clinical records, organizational practices, and financial reviews. You will participate in our Quality Monitoring Review (QMR) process, including completing reviews, monitoring tool and scoring descriptor revisions, QMR trainings, and completion and tracking of QMR reports. Function may also include other general quality management task and projects as assigned.

What We Require

You will have a Master’s degree in Public Administration, Human Services or related field and five years’ experience in the related area. A Bachelor’s Degree in a related field with extensive (8+ years) and directly related experience may be substituted for a Master’s Degree. A Certified Advanced Alcohol and Drug Counselor (CAADC) certification is preferred but not required. Minimum of 3 years’ experience in administration is required. Knowledgeable in reviewing General Ledger and Financial Status Reports is a plus. Experience in a Community Mental Health setting and/or contracting preferred. Lived experiences with behavioral health issues are desired. Advanced computer skills, including word processing, spreadsheets, database management and e-mail. Required License: Valid Michigan Motor Vehicle Operator’s license.

Why Work For ISK

Because we make a difference in the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development.

We also offer a competitive compensation and benefits package, with some of the best retirement plans in southwest Michigan including a 6.2% retirement match and a pension plan.

You will also enjoy 12 paid holidays, Generous PTO and the opportunity to earn additional PTO hours for participating in our wellness program. Kalamazoo is the home of the Kalamazoo Promise.

Who We Are

Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment.

Come Join Us!

Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are invited to apply. ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce. ISK fomenta la diversidad y la inclusión.

We look forward to meeting you!

Physical Requirements / Working Conditions

Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audiological appliances and devices to increase mobility.

Physical Efforts – Job demands include prolonged sitting and standing. Requires light lifting up to 25 pounds, stooping, kneeling, crouching, or bending. Requires coordination of hands and/or eye/hand/foot and ability to hear and communicate verbally.

Working Conditions – In office environment with noise from computers, copy machine, and telephones. Use of computer for periods in excess of 30 minutes at a time. May be exposed to bloodborne pathogens, infectious diseases, and parasites. May encounter community environments that include homes, schools, courts, and other community settings that may or may not be barrier-free. Travel throughout the Kalamazoo area may be required.