Program Coordinator, Peer-to-Peer

Life Science Washington; Seattle (WA); Hybrid; USD 43,000 - 61,000; Full time

Job summary

Fred Hutchinson Cancer Center in Seattle is seeking a Program Coordinator, Peer-to-Peer, to support donor acquisition, communications, and events within the Experience & Engagement program.

The role provides customer service and admin support for grassroots and peer-to-peer donors, with travel and weekend/evening work possible. A cover letter is required; hybrid work with two days on the South Lake Union campus is offered.

Qualifications

• Bachelor's degree or equivalent experience required.
• One year work experience preferred.
• Customer service experience in nonprofit settings is a plus.
• Strong written, verbal and interpersonal communication skills.
• Excellent organizational and information management abilities.
• Ability to handle confidential information with discretion.

Responsibilities

• Respond to donor inquiries via phone and email with professional service.
• Create, maintain, and report on peer-to-peer fundraising pages.
• Coordinate memorial giving pages and report fundraising data to next-of-kin.
• Provide general administrative support including scheduling and minutes.
• Collaborate across teams to support program activities.
• Maintain data hygiene and complete complex data entry tasks.
• Follow gift processing procedures and document workflows.
• Contribute to process improvements and documentation.

Skills

Customer service

Communication skills

Organization

Attention to detail

Relationship building

Confidential information handling

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Raiser's Edge/RENXT

Job description

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

About Philanthropy

Fred Hutch's Philanthropy department raises funds that accelerate cancer and related disease research, clinical research, and advance education to help Fred Hutch become the world's best cancer center. Since April 2022, Fred Hutch has served as the cancer program for UW Medicine, and Philanthropy is proud to raise funds that fuel the adult oncology program on behalf of both Fred Hutch and UW Medicine.

Our team of more than 140 staff implement high-performing, relationship-based fundraising programs that engage and inspire thousands of supporters who are passionate about fueling world-changing science.

Our FY27 goals include advancing our ambitious $3 billion Campaign for Fred Hutch, increasing our annual fundraising, deepening our patient family fundraising, and expanding support from local and national communities. Our success is made possible through a deep commitment to operational excellence and an environment of belonging.

Job Summary

The Program Coordinator, Peer-to-Peer is a member of the Experience & Engagement program and reports to the Program Director, Peer-to-Peer. The Experience & Engagement program is responsible for broad-based donor acquisition; donor communications; donor marketing; and a robust pipeline of events.

The Program Coordinator, Peer-to-Peer, manages the essential day-to-day administrative responsibilities of the team as well as special projects related to the maintenance and growth of Philanthropy's infrastructure and operational goals. The Program Coordinator, Peer-to-Peer, provides customer service and administrative support for an array of grassroots and peer-to-peer donors, prospective donors, and initiatives.

Some travel and weekend and evening work may be required.

This position is a hybrid role with a minimum two days per week at our South Lake Union campus.

A cover letter is required for consideration.

Responsibilities

• Responsible for responding to donor and prospective donor inquiries via the department's main phone line and email inboxes.


• Assist with the creation, upkeep, and reporting of peer-to-peer fundraising pages.


• Coordinate memorial giving pages including responding to inquiries, assisting with page set up, and reporting fundraising information to next-of-kin.


• Provide general administrative support for the team which may include answering emails and phones; providing meeting support including scheduling, drafting agendas, and taking minutes; managing ProCard and budget reconciliation; implementing electronic filing; and making conference room reservations.


• Coordinate across teams to support program activities.


• Respond to donor and/or internal inquiries while providing excellent customer service.


• Responsible for complex data entry and data hygiene functions.


• Carry out a portfolio of recurring assignments.


• Follow established gift processing and gift handling procedures and documentation.


• Collaborate to refine, improve, and document processes and process improvements.


• Serve as an individual contributor; this role does not have people, program, or fundraising responsibility.


• Other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

• Bachelor's degree or equivalent experience.


• One year work experience.

PREFERRED QUALIFICATIONS:

• Customer service experience, preferably in a nonprofit or similar setting.


• Excellent written, verbal, and interpersonal communication skills.


• Highly developed organizational and information management skills.


• Strong attention to a high level of detail and quality of work.


• Ability to build relationships and work collaboratively within a complex organization.


• Proficiency with Microsoft Office Suite and experience with a CRM, Raiser's Edge/RENXT, or related fundraising software.


• Ability to handle and respect confidential and sensitive information.

The hourly pay range for this position is from $31.26 to $44.51 and pay offered will be based on experience and qualifications.

Some travel and weekend and evening work may be required.

This position is a hybrid role with a minimum two days per week at our South Lake Union campus.

A cover letter is required for consideration.

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), and paid parental leave (up to 4 weeks).

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.