Program Coordinator, Moron Air Base

University of Maryland Global Campus; Moroni (UT); On-site; USD 16,000 - 19,000; Part time

Benefits offered by this job

Generous Time Off

Comprehensive Health Coverage

Insurance Options

Retirement Stipend

Supplemental Retirement Plans

Tuition Remission

Moving Allowance

Job summary

University of Maryland Global Campus (UMGC) Overseas seeks a Program Coordinator to support academic and administrative functions for prospects and students at Morón Air Base, Spain. The role emphasizes customer service, documentation in the CRM, and collaboration with Education Services staff.

The position requires a high school diploma or GED, strong communication skills, and the ability to work in a fast-paced environment, with the potential for events and base access tasks.

Qualifications

• High school diploma or GED.
• Background in customer service.
• Ability to work in a fast-paced, complex environment with attention to detail.
• Basic office management and clerical skills.
• Strong written and verbal communication.
• Must pass background check and meet ILS requirements.

Responsibilities

• Provide academic and administrative support to prospects and students and ensure QA standards.
• Document student contact in UMGC CRM and schedule follow-ups.
• Maintain open communications with host Education Services Officer and staff.
• Organize local Education Fairs, Open Houses and other events representing UMGC.
• Track class enrollments and student interest to inform scheduling; ensure classroom space and tech are adequate.
• Aid processing military documentation (Tuition Assistance vouchers, IDs, orders).
• Distribute marketing materials at locations where permissible.
• Assist with base access as needed.
• Provide facility support: open/close labs, ensure labs/rooms are clean and stocked.
• Other duties as assigned.

Skills

Customer service

Written and verbal communication

Interpersonal skills

Office management

Attention to detail

Education

High school diploma/GED

Some college coursework

Tools

CRM system

Job description

Program Coordinator

UMGC Europe

Location: Moron Air Base, Spain

Overseas Contingent III, Part-Time (50% FTE), Grade 003

University of Maryland Global Campus (UMGC) Overseas seeks a Program Coordinator.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Provide academic and administrative support services to prospects and students and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive.
• Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities.
• Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.
• Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations, and other events as needed, professionally representing UMGC.
• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first-class session to aid instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.
• Aid with processing students’ military documentation (i.e., Tuition Assistancevouchers, ID cards, orders, etc.)
• Distribute marketing, advertising, and mass media materials at assigned locations when permissible.
• Assist with base access as needed.
• May provide facility support to include opening and closing UMGC Overseas computer lab, building entrances, windows, and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available.
• Other job-related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma/GED
• Background in customer service
• Able to work in a fast-paced and complex environment with accurate attention to detail.
• Possess basic office management and clerical skills.
• Effective written and verbal communication skills
• Good interpersonal skills
• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

PREFERRED EDUCATION AND EXPERIENCE:

• Some college coursework
• Applicants with a U.S. valid driver’s license

WHO MAY APPLY:

Local applicants with individual logistical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card and SOFA card from an external source, as this position does not offer ILS. For employment eligibility purposes, applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Must have a valid passport.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [e-mail].

Benefits Package Highlights:

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
• Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans : include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
• Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service**. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.**
• Moving Allowance: May be available based on terms, conditions, and agreements of the position.

For additional information see: UMGC Benefits Overview for Overseas Contingent III Employees

Hiring Rate:

$17,500.00

Additional Compensation:

Employees receive the applicable currency adjustment (CAX) subject to monthly DoD COLA Index for the work location, which is subject to change and fluctuation based on market indices.