Program Coordinator II / Office Manager III - 177116

State of South Carolina; South Carolina; On-site; USD 50,000 - 70,000; Full time

Job summary

Join the South Carolina Department of Motor Vehicles as an Office Manager in the Motor Carrier Information Center. This position requires a proactive leader to oversee the contact center's operations and performance metrics. If you have a bachelor's degree and experience in management, apply now to be part of a dynamic team fostering mutual success for customers and employees.

Benefits

Health, dental, vision insurance

15 days annual leave

13 paid holidays

Employee Assistance Program

Qualifications

• A bachelor's degree with relevant program experience is required.
• Four or more years of relevant experience or equivalent combination of education and work experience.
• Knowledge of agency, federal and state laws, policies, procedures, and rules.

Responsibilities

• Oversees the daily operation of the MCS contact center, setting goals and performance metrics.
• Monitors and analyzes key performance indicators, preparing reports on performance.
• Recommends operational improvements while ensuring adherence to laws and procedures.

Skills

Problem solving

Interpersonal communication

Data analysis

Time management

Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Are you a team player with the ability to work in a collaborative environment? Can you direct and implement an agency’s Motor Carrier Services and lead a team of employees? If so, we may have an opportunity for you! We are seeking for an experienced Motor Carrier Information Center Office Manager to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you're ready to take your career to the next level and gain valuable experience, apply today!

This position is located in the Motor Carrier Information CenterUnit, Motor Carrier Services, at SCDMV Headquarters in Blythewood, SC.

Responsibilities of the Office Manager III

• Oversees the daily operation of the MCS contact center through setting goals, performance metrics and streamline workflows.
• Monitors and analyzes key performance indicators on a daily, monthly and yearly bases. Prepares reports to demonstrate center performance and identify areas of improvement. Tracks metrics such as email volume, call volume (daily calls queued and daily call answers), average speed of answer, average handle time, average wait time, abandoned calls and other KPI’s.
• Recommends and implements operational improvements as well as ensures adherence to SCDMV policies and procedures, state and federal laws/regulations, IFTA, IRP and UCR requirements.
• Approves time and attendance and leave in SCEIS daily. Monitors leave of employees to provide full coverage in the department while allowing employees to take time off as requested where possible.
• Assist with escalated calls by diffusing situations through problem solving and conflict resolution. Fosters and maintains collaborative relationship with internal departments to ensure call resolution and customer satisfaction. Monitors the quality assurance process to ensure consistency and accuracy among employees.
• Completes and issues Employee Performance Management System appraisals on assigned staff. Ensures compliance with HR policies and procedures, documents noncompliance and takes corrective action as necessary.
• Other duties as may be assigned by manager.

Minimum Requirements

• A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.
• A bachelor's degree and four (4) or more years of relevant experience; or an equivalent combination of education and work experience.

Additional Requirements

• Knowledge of agency, federal and state laws, policies, procedures, rules, and regulations related to the specific administrative/management function.
• Ability to establish and maintain effective working relationships.
• Capacity to plan, organize, and supervise the work of subordinate personnel.
• Must communicate effectively both written and orally.
• Competent in making presentations, leading meetings, and preparing reports.
• Capable of analyzing operations and providing feedback.
• Intermediate skills in Microsoft Office products including Excel, PowerPoint, Word, Outlook and with internet for the purpose of research.
• Proficient in various forms of technology and system applications.
• Aptitude to interpret and analyze financial data, records, and reports with excellent proven problem-solving skills.
• Strong time management, research, and organizational skills. Deadline driven with a strong focus on accuracy.
• Responsible for supervising a complex work unit.
• Employee will be expected to exercise judgement and make decisions based upon departmental policies and procedures.
• Requires a high degree of self-motivation, integrity, initiative, and professionalism.
• Works in a general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Some overnight travel may be required.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees, and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career.

The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptionalEmployee Assistance Program (EAP)at no cost to the employee or members of their household

So what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.