Program Coordinator II / Branch Manager II - 177192

State of South Carolina; South Carolina; On-site; USD 50,000 - 70,000; Full time

Job summary

Join the South Carolina Department of Motor Vehicles as a Branch Manager II. In this management role, you will oversee daily operations, ensure compliance with regulations, and provide excellent customer service. Enjoy comprehensive benefits and the chance to foster a diverse and supportive work culture.

Benefits

Health insurance

Paid leave

Retirement plans

Employee Assistance Program

Qualifications

• Bachelor's degree and relevant program experience required.
• Ability to interpret laws and procedures.
• Skills in planning, scheduling, and directing work.

Responsibilities

• Manage daily operations and direct office activities.
• Oversee personnel matters and conduct training.
• Handle customer inquiries and ensure excellent service.

Skills

Planning

Customer Service

Leadership

Education

Bachelor's degree

Job description

Are you passionate about management? Are you able to work in a fast-paced environment and successfully navigate priorities? If so, we may have an amazing opportunity for you to join our team as a Branch Manager. Come discover your next exciting career with the SCDMV! Branch Managers not only lead the way in a result-oriented environment, but they also help mentor their team for success.

This position is located at the Charleston (65) Department of Motor Vehicles (DMV) Branch Office in Mt. Pleasant, SC

Responsibilities of the Branch Manager II

• Manage, direct, plan, and coordinate the activities necessary for the day-to-day office operation of a branch office. Perform and assist with audits of offices and associated entities operating under the Agency's enforcement areas.
• Monitor investigations ensuring department criteria and policies are met. Hold office meetings to advise staff on DMV policies and procedures.
• Manage personnel matters such as hiring, performance appraisals, and disciplinary actions. Monitor career programs to meet requirements and needs.
• Counsel and reprimand employees. Complete human resources requirements including EPMS ratings and time entries in SCEIS.
• Maintain inventory of office supplies and prepare requisitions. Prepare inventory reports monthly, quarterly, and yearly.
• Guide subordinate employees on DMV policies and procedures.
• Examine, accept, prepare, enter, and print documents for issuing driver licenses, permits, IDs, vehicle registrations, license plates, and titles, including special cases like repossessed or salvaged vehicles.
• Edit customer information, process Motor Voter Registration requests, research suspensions, modify driver records, and clear suspensions.
• Process international registration credentials and dealer licenses. Administer knowledge tests for all license classes, including CDL.
• Answer customer inquiries via phone, email, and in person. Greet and direct customers appropriately.
• Collect fees and donations, reconcile daily reports, and handle refunds.
• Compute vehicle sales tax and adjust vehicle records as needed.
• Perform other duties as required by the manager.

Minimum Requirements

• A bachelor's degree and relevant program experience, or an equivalent combination of education and experience with prior approval.
• Must complete a criminal background check including fingerprints prior to certification to administer CDL knowledge tests. Complete a CDL test examiner trainer course and exam.

Additional Requirements

• Ability to interpret laws and procedures.
• Skills in planning, scheduling, directing, and reviewing work to provide excellent customer service.
• Ability to conduct meetings, interviews, and conferences; computer skills required.
• The manager reports directly to the Regional Manager and manages all personnel, inventory, and policy implementation for the branch.
• Work is performed mainly in a climate-controlled office, with potential outdoor exposure. Travel to other locations may be required. Limited overtime may be needed.
• Relocation within 30 miles of the current office may be required based on business needs.

Agency Preferred
A bachelor's degree and two years of related experience.

What’s in it for you?
Join the SCDMV team and enjoy comprehensive benefits, including health insurance, paid leave, holidays, retirement plans, and an Employee Assistance Program. We foster a diverse culture that supports mutual success and encourages professional development.

The South Carolina Department of Motor Vehicles is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information.