Administrative Specialist II / Temporary Titling & Licensing Specialist - 191917

State of South Carolina; South Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

South Carolina DMV is seeking a Temporary Titling & Licensing Specialist for the Upstate region. The role involves processing licenses, registrations and IDs, editing customer information, and handling sensitive payments in a fast-paced office.

Candidates should have a high school diploma or equivalent and pass a fingerprint background check. Training for CDL testing and DMV systems is provided, with potential overtime during peak periods.

Qualifications

• High school diploma or equivalent plus clerical experience.
• Pass nationwide background check including fingerprints prior to certification.
• Complete CDL test examiner trainer course and examination before certifying CDL tests.

Responsibilities

• Examine, prepare, enter and print documents for licenses, registrations and IDs.
• Handle name/address edits and modifications for customers.
• Process motor vehicle registrations and license-related services.
• Answer inquiries by phone, email, or in writing and assist customers.
• Maintain equipment and records and handle payments.

Skills

Customer service

Attention to detail

Public interaction

Teamwork

Education

High school diploma or equivalent

Tools

Phoenix System

SCDMV software

Job description

THIS POSTING SUPPORTS THE DMV TEMPORARY TITLING AND LICENSING POSITIONS IN UPSTATE SC WHICH INCLUDE ALL OFFICES IN THE FOLLOWING AREAS: ABBEVILLE, ANDERSON, BELTON, FOUNTAIN INN, GAFFNEY, GREENVILLE, GREENWOOD, GREER, LAURENS, NEWBERRY, PICKENS, SENECA, SPARTANBURG, UNION, & WOODRUFF.

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Temporary Titling & Licensing Specialist. The SCDMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This is a temporary position located in the Upstate region of South Carolina to include the offices listed above.

Responsibilities of the Temporary Titling & Licensing Specialist

• Examines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles.
• Create and performs edits of the customer's name and address fields.
• Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers.
• Processes motor vehicle registration requests. Researches suspension inquiries, modifies registration credentials and issues automobile dealership licenses.
• Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
• Answers customer inquiries, through various modes of communication such as telephone, email, or written correspondence pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office.
• Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer.
• Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
• Knowledgeable to verify visual eye screening by physicians eye statement or a SCDMV eye test machines, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation.
• Processes motorvoter applications.
• Collects all required fees and donations for the Donate Life Fund. Reconciles and prepares individual daily reports and refund request documents.
• Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests.
• Performs routine maintenance on equipment. Keeps work area clean, neat and fully stocked. Resolves customer problems and inquiries through customer record research.
• Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
• Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.

Agency Requirements

• A high school diploma or equivalent plus clerical experience.
• Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
• Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.

Additional Requirements

• The ability to retain knowledge of DMV policies and procedures. Has ability to explain policy and procedure to customers.
• Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware.
• Has the ability to work under pressure during peak workload periods.
• The Temporary Titling & Licensing Specialist reports directly to the Branch Supervisor or Assistant Branch Supervisor. The incumbent requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks.
• Tasks are completed in a climate-controlled office setting.
• The work requires sitting and/or standing for prolonged periods of time, walking, and constant talking.
• Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training.

What’s in it for you?

At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for?

Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.