Program Coordinator I / Assistant Office Supervisor III - 193699

State of South Carolina; Blythewood (SC); Presencial; USD 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, vision

Paid time off 15 days

Sick leave 15 days

13 paid holidays

Retirement plan + 401(k)

Employee Assistance Program

Resumo da oferta

The South Carolina Department of Motor Vehicles (SCDMV) is seeking an Assistant Office Supervisor III in Blythewood, SC. This role focuses on supervising Motor Carrier Services processing, coordinating staff, and ensuring efficient daily operations.

You will assist with hiring/training, develop training materials, and monitor performance metrics to improve team effectiveness. The position involves extensive clerical tasks and customer service within a state agency framework.

Qualificações

• High school diploma; a bachelor's degree may substitute for the required work experience.
• Extensive knowledge of office management policies and discretion.
• Ability to train staff and maintain confidentiality of files and records.
• Able to work under minimal supervision and manage multiple tasks

Responsabilidades

• Supervise daily Motor Carrier Services processing and liaise with supervisors.
• Assist with hiring, training, and developing training materials; monitor performance.
• Prepare schedules and track daily/weekly productivity; report to management.
• Handle MCS transactions (IRP/IFTA/UCR, titles, renewals, decals) and related tasks.
• Process PRISM USDOT discrepancies and FMCSA reports; maintain records for Good Standing.
• Perform other duties as required by the Processing Manager and Chief of MCO.

Conhecimentos

Team leadership

Training & development

Communication skills

Multi-tasking

Office administration

Discretion

Formação académica

High School Diploma

Bachelor's degree substitute for experience

Descrição da oferta de emprego

Job Responsibilities

Are you a team player with excellent leadership skills, techniques, and the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we may have an opportunity for you! We are seeking an Assistant Office Supervisor to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you're ready to take your career to the next level and gain valuable experience.

This position is in the Motor Carrier Services Processing Unit, at SCDMV Headquarters, Blythewood, SC.

Responsibilities of the Assistant Office Supervisor III

• Assistant Office Supervisor III (AOS III) will help with supervision of the daily processing of Motor Carrier Services (MCS). Report to the office Supervisor III or other senior managers as needed. Will be the liaising between the Office Supervisor III and other employees. Aid with hiring and training new employees. Develop training materials and conducting training sessions and workshops. Monitor both individual and team job performance metrics.
• Manages and tracks improvement plan Review and spot check daily work processed by Motor Carrier Processing Specilist (MCPS) for accuracy. Completes weekly recaps on areas where MCS is excelling or needing improvement/ growth. Relay productivity concerns to the Office Supervisor. Prepare daily work schedules. Assist with other administrative tasks, when required.
• Assist with preparing the deposit daily and update daily reports. Maintains call trackers, new account tracker, refund tracker and other trackers associated with Motor Carrier Processing. Responsible for keeping daily report to submit to manager for month end reports.
• Conducts transactions of Motor Carrier Services. Performs MCS transactions for all specialized programs (i.e., IRP, IFTA, UCR, etc.), interstate and intrastate CMV's, including but not limited to title work, new IRP/IFTA accounts, reinstatements, renewals, add, transfers, add w/transfer, delete vehicles, HVUT tax, IFTA tax returns, amendments, and decals, IRP/IFTA inventory, and other non-routine transactions. Maintains weekly productivity goal.
• Process PRISM USDOT discrepancies and FMCSA out of service reports; reviews error reports and makes corrections to support a report of Good Standing with FMCSA; Process IFTA suspension for non-filers; Update account status and report suspended, closed, revoked, and reinstated accounts and clear heavy use tax suspensions. Other reporting as needed in the advancement of MCS Programs, FHWA/IRS, and FMCSA/PRISM requirements.
• Performs other duties as required by the Processing Manager and Chief of MCO.

Minimum and Additional Requirements

• A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required work experience.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Extensive knowledge of office management policies, practices and procedures and ability to exercise discretion in interpreting and applying same.
• Ability to plan and organize work activities effectively and independently.
• Ability to train other employees and deal courteously and effectively with the public both orally and in writing.
• Under minimal supervision, independently directs, performs, and supervises customer transactions.
• Must possess the ability to communicate effectively and to maintain confidentiality of files and records.
• Must display professional proficiency in all areas of job performance and possess good management skills.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.

Preferred Qualifications

Agency Preferred

• A high school diploma and two (2) years related job experience in business management, public administration, or administrative services.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.