Program Coordinator-HSO Shelter Operations

austintexas; Austin (TX); Hybrid; USD 53,000 - 62,000; Full time

Job summary

The City of Austin’s Austin Homeless Strategies and Operations (HSO) Department seeks a capable professional to help address homelessness through data-driven programs and community partnerships. You will work with HMIS data, shelter providers, and city teams to improve outcomes and coordinate services.

You will contribute to performance tracking, policy development, and outreach while embracing a hybrid work arrangement, travel as needed, and a focus on compassionate public service.

Qualifications

• Bachelor’s degree in a related field and 3 years of relevant experience.
• Experience may substitute for education up to four years.
• Experience with HMIS data and reporting preferred.
• Experience with homeless populations preferred.

Responsibilities

• Develops and implements programs and activities.
• Coordinates with community organizations to address needs.
• Conducts needs assessments with residents and leaders.
• Collaborates to plan and improve services.
• Researches funding sources and plans.
• Represents the City before groups and media.
• Recruits, trains, and supervises volunteers.
• Assists in budget development and monitoring.
• Develops operating policies and procedures.
• Ensures compliance with City and regulatory requirements.

Skills

Policy knowledge

City procedures

Conflict resolution

Multitasking

Computer skills

Data analysis

Public speaking

Communication

Education

Bachelor's degree in related field

Tools

HMIS

Job description

About This Position

Job Description:

Duties, Functions and Responsibilities:

• Develops and implements a variety of programs, projects and activities.
• Coordinates with existing organizations to address community economic or social service needs.
• Conducts needs assessments and meets with community residents, leaders, and community groups to identify needs and available resources.
• Collaborates with other organizations to plan and develop programs and activities or improve coordination of existing services.
• Research funding sources, develops short- and long-range plans, and compiles informational reports.
• Serves as City representative before community groups, businesses, and/or the media.
• Recruits, trains, and supervises volunteers.
• Assists in the development and monitoring of project and/or program budgets.
• Assists in the development of short- and long-range plans.
• Assists in the development and implementation of operating policies and procedures.
• Ensures compliance with City and other regulatory agency requirements and policies.

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

• Knowledge of applicable processes, techniques, and methods.
• Knowledge of City practice, policy, and procedures.
• Skill in handling conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Skill in conducting presentations on behalf of a public entity.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of experience in a field related to the job.
• Experience may substitute for education up to a maximum of four (4) years.

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Three years of experience working in the homeless services field.
• Advanced experience working with Homeless Information Management Systems (HMIS) data and reporting for tracking, analysis and performance.
• Experience working with diverse populations.
• Ability to travel to multiple worksites.

Notes to Candidate:

Who We Are:

Austin Homeless Strategies and Operations (HSO) is dedicated to addressing homelessness comprehensively and compassionately. Our vision is bold: Ensuring everyone has access to stable housing and the support they need to thrive.

Our teams ensure that people experiencing homelessness have easy access to basic needs, outreach, crisis shelter, and other services to support survival and pathways to stable housing. Through public dialogue and intentional communication with stakeholders, HSO strengthens community trust, aligns efforts, and drives systemwide impact.

Visit our website to learn more about what key services, programs, and resources our team at Austin Homeless Strategies and Operations Department provides to the Austin community.

Additional Job Duties may include, but are not limited to:

• Work directly with the Homeless Management Information System for data analysis and reports.
• Work directly with the City Shelter service providers, provide guidance and training and be direct liaison for shelters and HSO.
• Assess performance of shelters for outcomes and efficiency.

Salary Range: $52,550-$61,870 (Exempt)

Location: One Texas Center, 505 Barton Spring Road, Austin, TX 78704, Ste. 400

General Work Schedule:

Monday – Friday 8:00 AM to 5:00 PM

*Hours may vary due to operational needs. An alternative schedule and remote work/telework options may be available, but this position requires a minimum of 40% per week in-office standard. Evenings and weekends may be required on occasion, especially during an emergency response.

Why Join Us?

Meaningful Work

Join a team of professionals working daily to resolve individual experiences of homelessness and create meaningful system change. Your work directly enables our department to continue to deliver critical services and life-changing resources to those experiencing homelessness.

Innovation and Collaboration

Collaborate with diverse and talented teams to ensure an efficient, accessible, and effective homelessness response. HSO teams leverage technology, cultivate a culture of continuous improvement, and develop/implement best practices to build trust and collaboration across the Greater Austin community.

Professional Growth and Development

Our Department pursues a culture of continuous learning, creating a collaborative, supportive, and engaging workplace that centers on growth, development, and well-being. Additionally, education assistance is available through our tuition reimbursement program.

Work-Life Balance

Enjoy a balanced lifestyle in a city renowned for its quality of life, outdoor activities, and cultural experiences. Our employees also enjoy the ability to work up to 60% remotely, depending upon position and business needs.

Health and Wellness

The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Click here to review the City of Austin's Employee Benefits Guide.

To learn more about working with the City of Austin, click here to watch a short video!

Additional Details:

• This position may require a skills assessment.
• The Austin Homeless Strategies and Operations Department may close this job posting at any time after it has been advertised for seven (7) days.
• Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submissions, must be fully completed before that time.
• We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.
• This position will require a pre-employment Criminal Background Investigation (CBI).

Tobacco-free Workplace:

The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises.

Travel:

The Austin Homeless Strategies and Operations Department is comprised of multiple facilities located throughout Austin. If you are selected for this position, and meet the Driver Safety Standards in the City of AustinDriver Record Evaluation you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Hybrid Work Environment:

The City of Austin Telework Program is designed to empower employees and leaders to establish hybrid work arrangements that promote high levels of performance and engagement. The City of Austin has an established work arrangement under which an employee is scheduled to work at least 2 days per week at their designated worksite. Some positions may require additional time at their designated worksite.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Austin Homeless Strategies and Operations Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the Austin Homeless Strategies and Operations Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.