Program Coordinator for Biola LEARN

Biola University, Inc.

La Mirada, Northern (CA, KY)

Hybrid

USD 33,000 - 37,000

Full time

7 days ago

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Job summary

Biola University, Inc. in La Mirada, CA, seeks a Program Coordinator for Biola LEARN to organize, administer, and supervise course development and payments, collaborating closely with the Director.

You will manage Thinkific and Airtable systems, produce reports and visuals, support marketing and partner relations, and ensure timely responses to inquiries while maintaining confidentiality.

Qualifications

Data entry: accurate and efficient input of data in databases.
Document management: organizing, filing, and managing documents in cloud storage.
Calendar management: scheduling and handling appointments, meetings, and events.
Google Workspace proficiency: Gmail, Calendar, Docs, Sheets, Slides, Drive, Meet.
Supply management: monitoring and maintaining office supplies.
Office administration procedures: knowledge of office protocols and processes.
Typing: 50–80 WPM.

Responsibilities

Organizing and managing digital content for Biola LEARN and crucial documentation.
Preparing payout paperwork and annual/quarterly statements with accuracy.
Maintaining financial record‑keeping systems per Thinkific data.
Tracking and submitting payments via checks for payment plans.
Managing cohort offerings and partner communications and sending payment notifications.
Processing LEARN course development requests in Airtable and LEARN tracking system.

Skills

Data Entry

Document Management

Calendar Management

Google Workspace

Supply Management

Office Administration

Typing

Education

Bachelor’s degree or two years of college with 2+ years administrative experience

Tools

Airtable

Thinkific

Job description

Program Coordinator for Biola LEARN

Basic Function and Responsibility

The program coordinator for Biola LEARN undertakes a variety of administrative and project management tasks. In this role, you will facilitate the planning and organization of the team’s workflow and operations in collaboration with the director. Additionally, you will leverage a variety of tools to facilitate and maintain the team’s communication, project management systems, and ongoing course development.

Alignment with Theological Positions

The person who fills this position must be someone who personally agrees with Biola’s Articles of Faith and Statement of Biblical Principles and who is supportive of the positions taken by Biola as contained in its Eschatology Teaching Position. As such, this person may not speak against or act in a manner inconsistent with these positions during the course of their employment at Biola.

Essential Duties

Administration

Organizing and managing digital content on asset library and crucial documentation for Biola LEARN
Preparing all paperwork related to payouts to Course Authors and Course Providers (Statements of Account, Journal Vouchers, Compensation Requests) on an annual and quarterly basis
Developing and maintaining financial record‑keeping systems for accurate payouts and organizational payment plans in accordance with Thinkific data
Tracking and submitting payments made through check for payment plans via JRs
Managing cohort‑based offerings and relationships with partners by sending payment plan notification emails and developing agreements
Processing new requests for LEARN course development on LEARN project tracking system and DLV base on Airtable
Regularly auditing performance of courses and certificates on the LEARN platform
Developing interfaces and/or infographics to visualize and share data related to projects and financial progress with relevant shareholders
Performing other administrative duties, as needs arise.

Course and Product Development

Supporting course development processes including:

Utilizing a variety of technology tools on learning platform to build engaging and effective courses
Creating and editing copies for Biola LEARN materials, including course text and promotional material
Aiding in design and branding development for landing pages and course materials for new courses and certificates
Developing future features on Thinkific for product engagement in partnership with Director
Making ongoing adjustments to courses on platform based on requests, such as adjusting course author bios, updating broken links, or editing copies

Customer Service

Responding to customer inquiries in a timely manner, including:
Providing approved promotional codes for access and discounts
Redirecting questions to relevant departments

Internal Operations

Collaborating with Director and team on strategic conversations for Biola LEARN
Researching and learning the Thinkific and Airtable platforms to develop smoother systems

Partner Relations

Collaborating and maintaining communications with internal and external partners of Biola LEARN (Video team, cohort leaders, program administrators)
Providing updates on enrollment and sales to key stakeholders (ISF, Talbot, etc.) on a monthly basis regarding larger products
Creating visually striking and informative presentations for internal and external partners of Biola LEARN to increase awareness and foster partnerships

Social Media and Marketing

Scheduling and develop content for social media posts with graphics from testimonials, reposts, events on campus to foster brand awareness
Collaborating with admissions engagement strategist and design team to promote Biola LEARN as a pathway into Biola University through graphic design, promotional copy, and email marketing
Liaising with Biola’s social media manager to align content calendars

Supervision Received

The Director of Biola LEARN

Qualifications

To be an excellent program coordinator, you must be organized and detail-oriented, and aspire to grow in confidence in your work with both internal and external partners. To succeed in this role, you will also need to develop a high degree of flexibility and adaptability to changing priorities.

Education

Bachelor’s degree or two years of college education with 2+ years of administrative experience.

Skills

Data Entry: Accurate and efficient input of data in database.
Document Management: Organizing, filing, and managing documents on Google Drive
Calendar Management: Scheduling and handling appointments, meetings, and events.
Google Workspace Proficiency: Familiarity with Google products including Gmail, Google Calendar, Docs, Sheets and Slides, Google Drive and Google Meet.
Supply Management: Monitoring and maintaining office supplies.
Office Administration Procedures: Knowledge of office protocols and processes.
Typing: Proficiency in keyboarding (typically 50 to 80 words per minute).

Communication

Excellent written and verbal communication skills for interacting with diverse clients and team members.
Active listening to understand others’ needs and respond effectively.

Problem‑Solving